TwinGlaze Reviews
TwinGlaze Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 reviews; consumers are mostly dissatisfied with TwinGlaze reviews and recent recommendations warn "high alert" and "Don't use them".
Key Takeaways for Future Customers
- Expect poor communication and long delays based on TwinGlaze customer complaints.
- Confirm measurements and timelines in writing before payment.
- Monitor refunds and billing closely if you pay deposits.
Negative Feedback / Risk Areas
- Repeated no-shows and measuring errors.
- Slow or missing refunds and disputed billing practices.
- Poor customer service response and missed follow-ups.
Positive Feedback
Installers themselves are reported as helpful when on site despite management and service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 reviews; consumers are mostly dissatisfied with TwinGlaze reviews and recent recommendations warn "high alert" and "Don't use them".
Key Takeaways for Future Customers
- Expect poor communication and long delays based on TwinGlaze customer complaints.
- Confirm measurements and timelines in writing before payment.
- Monitor refunds and billing closely if you pay deposits.
Negative Feedback / Risk Areas
- Repeated no-shows and measuring errors.
- Slow or missing refunds and disputed billing practices.
- Poor customer service response and missed follow-ups.
Positive Feedback
Installers themselves are reported as helpful when on site despite management and service issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horribly bad experince did assess the job properly made technical mistake , did not show any sense of responsibity to respond to address the issues despite reminders job had to be cancelled .
- - They could not install on March 19.
- - They abandoned the job and promised a refund.
- - Money not refunded since 23/04/25 and nearly two months held.
They were supposed to install on the 19th of March, which they could not. I chased them to know what was happening.
Three weeks later, they decided to abandon the job and agreed to refund my money. I gave them my account details three weeks later (23/04/25). As of today, my money has not been paid. They have held my money for nearly two months, only to give me frustration and pain.
No job was done, and money is still not refunded.
High alert of caution before you deal with them. Davinder Kochar 23/04/25.
User's recommendation: high alert
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnprofessional response
Refused to let me give them $7,000 because I left a negative review. Ive never encountered customer service that bad!
Preferred solution: Apology
User's recommendation: Don’t use them
Twin Glaze is the worst company I have ever dealt with.
- - Windows were measured incorrectly; no follow-up and multiple no-shows; installers were helpful.
- - From quote to install: 8 months; windows were in Melbourne.
Between no shows, measuring wrong and no follow up its been a nightmare.
The whole process from quote to install has been 8 months. I lived through a summer and winter before we got our windows fully installed.
At the very beginning the windows were measured incorrectly and the installer tried to modify them in our driveway but they said they couldnt and left with the assurance that someone would get back to me that day to organise a new time for installation.
No phone call and after 3 days I called them, I was assured they would be remanufactured and come back outcrickets..
When the next date was booked and I had called to confirm and was ASSURED they would be thee the next day, swapped my days around with work to WFH and miss an event, I received an early morning call saying the windows they were going to install where the same windows they couldnt install last time, there was no adjustment made and they are still in Melbourne warehouse, I live in NSW and so yet another day was wasted. Meanwhile I have been moving furniture back and forth away from the window in my sewing room, which means packing up my machines, projects and packing everything away so they have access to the windows.
I have had 2 other no shows, due to system failure..yeah right.that can only be used so many times right!!. There is no confirming the date a few days before from the company or anything like that, just they turn up or they dont. When I call they are very apologetic when I call to ask where they are and I say I dont have a choice, you have my money and my window.
No answer to that.
Yesterday the installers came and finished the job and then asked for the final 10% payment. I said I have waited for 8 months for this and this company has stuffed me around so much I will need it in writing that I owe more money, is there an invoice for me to pay? They said they will get back to me.
About an hour after they left I received a call from one of the managers asking for the final payment. I let them know I was not happy to pay the last $300 as they already have had my $4000 for nearly 5 months without anything to show for it.
He explained about the payment system and I have been very compliant with that and always paying on time for each step but not this one. I let him know how unhappy I was with their company and all the hassle they have caused.
I have renovated 2 houses now and have NEVER dealt with such an incompetent company in all this time.
The installers have been wonderful and very helpful, no issues with them at all. Its the managers I feel need lessons on communicating with customers and how to follow up on customer service.
Twin Glaze is the worst company I have ever dealt with.
- - No-shows and wrong measurements caused follow-up issues.
- - The quote-to-install span was eight months.
- - Installers were fine; management needs better follow-up.
Between no shows, measuring wrong and no follow up its been a nightmare.
The whole process from quote to install has been 8 months. I lived through a summer and winter before we got our windows fully installed.
At the very beginning the windows were measured incorrectly and the installer tried to modify them in our driveway but they said they couldnt and left with the assurance that someone would get back to me that day to organise a new time for installation.
No phone call and after 3 days I called them, I was assured they would be remanufactured and come back outcrickets..
When the next date was booked and I had called to confirm and was ASSURED they would be thee the next day, swapped my days around with work to WFH and miss an event, I received an early morning call saying the windows they were going to install where the same windows they couldnt install last time, there was no adjustment made and they are still in Melbourne warehouse, I live in NSW and so yet another day was wasted. Meanwhile I have been moving furniture back and forth away from the window in my sewing room, which means packing up my machines, projects and packing everything away so they have access to the windows.
I have had 2 other no shows, due to system failure..yeah right.that can only be used so many times right!!. There is no confirming the date a few days before from the company or anything like that, just they turn up or they dont. When I call they are very apologetic when I call to ask where they are and I say I dont have a choice, you have my money and my window.
No answer to that.
Yesterday the installers came and finished the job and then asked for the final 10% payment. I said I have waited for 8 months for this and this company has stuffed me around so much I will need it in writing that I owe more money, is there an invoice for me to pay? They said they will get back to me.
About an hour after they left I received a call from one of the managers asking for the final payment. I let them know I was not happy to pay the last $300 as they already have had my $4000 for nearly 5 months without anything to show for it.
He explained about the payment system and I have been very compliant with that and always paying on time for each step but not this one. I let him know how unhappy I was with their company and all the hassle they have caused.
I have renovated 2 houses now and have NEVER dealt with such an incompetent company in all that time.
The installers have been wonderful and very helpful, no issues with them at all. Its the managers I feel need lessons on communicating with customers and how to follow up on customer service.
Melbourne, Victoria
Bad communication
No reply on all front
Email,text phone.nothing happen the number 4 install, that should have been only one,has been postpone 3 times already.
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