Kenneth N Fxa

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 Verified Reviewer | map-marker Biloxi, Mississippi
#4640339 
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Crooks, incredibly rude staff, thieves

1.2
Im a guy with disabilities, I have to have a service animal with me 24-7, they violated federal ADA law, 30 mins after I paid for the room the next morning, as a stay over, they had no problem at all taking my money, they called the local police department an had me removed in 100 degree an extremely high humidity with a black Labrador service dog. Refused to refund my money kept my 100 deposit. The police thought the whole situation was bs I clearly had a right to the room, but ultimately left saying it was a civil matter an trespassing me. When i finally was able to talk to the only nice employee there the night auditor, she told me they do that stunt all the time. If your a local a live within 50-80 miles of the hotel according to their policy they dont allow locals to check In. She also stated that they watch the cameras like hawks an any visitors that come to the room get you flagged as suspicious an accused of either a drug dealer, drug user, or a sex worker. They used to law to literally steal right at $300.00 from a disabled guy with very limited income that cant really be in the heat
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Loss:
$300
Pros:
  • Location
Cons:
  • Staff members a crooked rude theives

Preferred solution: Full refund

User's recommendation: Stay far far away from this crooked place

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