Bad service at twin city subaru-berlin, vt

I received a call on the 16th of dec from amy in the service dept. (2 days) after service date. she said all lights are checked before anything is done. I said well I don't think it happened because when I was driving out of your parking lot, my husband was behind me and told me my brake light was out. her comment was, they can go out at any time. I said that is b.s. and I am done, done, done with twin city Subaru. she apologized and I said, don't bother to apologize, I am done with tcs. since the merger with 802 Toyota, service is terrible......
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ID
#753805 Review #753805 is a subjective opinion of poster.
Location
Berlin, Vermont
Reason of review
overall bad service

Twin city subaru-berlin, vt

went to twin city Subaru for oil change and maintenance, also had a high pitched noise, looked on line and water pump issue that may cause noise. wrote a note regarding this issue and dropped off my outback. received a call that car was ready and that mechanic could not hear or find an issue. when I accelerate I hear it. anyway, I was given at least 5 reasons why this may be happening. since t.c.s has merged with 802 Toyota, the service is mediocre at best. I drove away after having words with service manager and my brake light was out. really what is SERVICE and MAINTENANCE if brake light being out is missed. I drove to the local auto parts store and for $8.00 they replaced both bulbs and were very nice.
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ID
#751508 Review #751508 is a subjective opinion of poster.
Location
Berlin, Vermont
Reason of review
overall unhappy with twin city subaru

Selling used cars that have serious issues

I responded to an ad on craigslist about a vehicle. When I called the number it was a dealer. They told me to come down and look at it and road test it. I did on their little test run course the use. I bought the vehicle only to find out when you get it over 40 mph. it shakes. I called when I got home and they told me it was as is. $2000,00 later the shaking problem was fixed. I brought them to small claims and lost. The way the paperwork was written up I did not have a chance. buyer beware of new car dealers selling trade ins.
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1 comment
#596792

If you are a real customer please call me. I am not aware of any complaint like you describe.Dave BirminghamOwner of Twin City Subaru802-224-****

ID
#377565 Review #377565 is a subjective opinion of poster.
Location
Rindge, New Hampshire

About

Twin City Subaru Privacy Policy
To read more: https://www.twincitysubaru.com/privacy.htm
Summary

Twin City Subaru is a car dealership which specializes in Subaru sales. The company was founded in 2004. Its headquarters is based in Berlin, Vermont, USA. Twin City Subaru offers certified pre-owned vehicles including Forester, Crosstrek, Legacy, Impreza, and WRX models. The company also provides lease options. The financial department helps to fill out an online credit application and get a car loan. There is an online tool which helps to calculate loan amount, rate, number of payments, and monthly payment. The company has a Guaranteed Trade-In program. Twin City Subaru provides parts and services coupons with discounts. The company accepts credit cards.

Twin City Subaru reviews and complaints

Twin City Subaru is ranked 1464 out of 4365 in Dealers category

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