Twelve South
Twelve South Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied with an unfavorable rating distribution, reports of high price level and poor support.
Positive Feedback
Products are described as good with solid gear and useful accessories by some customers.
Negative Feedback / Risk Areas
- Repeated inability to reach live support and reliance on AI email replies as noted in Twelve South customer complaints.
- Shipping delays and untracked packages causing unresolved order status issues.
- Warranty and defect resolution concerns where fixes were not honored for known issues.
Key Takeaways for Future Customers
- Read Twelve South reviews before buying and factor in limited customer service.
- Confirm warranty terms and consider price versus support availability.
- Expect possible delays; document orders and payment confirmations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 3 customer reviews; consumers are mostly dissatisfied with an unfavorable rating distribution, reports of high price level and poor support.
Positive Feedback
Products are described as good with solid gear and useful accessories by some customers.
Negative Feedback / Risk Areas
- Repeated inability to reach live support and reliance on AI email replies as noted in Twelve South customer complaints.
- Shipping delays and untracked packages causing unresolved order status issues.
- Warranty and defect resolution concerns where fixes were not honored for known issues.
Key Takeaways for Future Customers
- Read Twelve South reviews before buying and factor in limited customer service.
- Confirm warranty terms and consider price versus support availability.
- Expect possible delays; document orders and payment confirmations.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Package not moving for over a week
- Delivery scheduled a week ago; no scan in six days.
- FedEx has no delivery date; Twelve South uses an AI assistant and phones are not answered.
My item was scheduled for delivery a week ago but has not been scanned in six days, and FedEx does not have a new delivery date. Twelve South has an AI assistant that responds to your questions and says the package is moving. They do not answer their phone, and only the AI assistant responds to the emails.
- Seem to have good gear
- Cannot contact customer service
- Only get ai email responses
Preferred solution: Deliver product or service ordered
User's recommendation: Don't expect any customer service/support from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFailure to acknowledge
I have tried calling and emailing and I am getting no response.
Customer service plays a big part in my future orders and at this point..It fails!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed a new charger wire
The dog chewed the wire for the AC adapter plug. I need a new plug-in wire. Please advise me on where to get a new plug-in adapter wire.
- Good product
- Mo live service technician on cslk
Preferred solution: New plug in adapter wire for a high ruse 3 deluxe phone charger
Book Book for I-phone 16 PRO MAX
I HAVE NO COMPLAINTS WITH TWELVE SOUTH .. WHAT I DO HAVE A COMPLAINT WITH IS THE 'NAME' OF YOUR 'APP'???
"PISSED CONSUMER" .. TOOOO NEGATIVE FOR ME TO WANT TO DO BUSINESS WITH.
Brownfield, Texas
Checking on order I placed on 9/4/2022
- Ordered 2 BookBook Cady Shacks on Sunday 9/4/2022 via PayPal.
- PayPal completed transaction ID 8CD56492JF541135 for $99.88; no confirmation email.
I sent you an email reply on the website pertaining to the Labor Day Sale.
I ordered 2 each of the BookBook Cady Shacks on Sunday 9/4/2022 using PayPal. PayPal indicates the transaction completed with the following ID:
8CD56492JF541135 of $99.88.
I have not received an email from your company identifying this purchase transaction. Please let me know what the status is of the purchase I made.
Thank You,
Debra Meeks
806-674-****
User's recommendation: Good Product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAirFly Pro Volume doesn't work - company wont resolve the defect
- AirFly Pro volume fails when synced with two AirPods.
- Support says it's a known issue; only option is a new unit.
Received the AirFly Pro as a gift and the volume doesn't work when sync'd up with two wireless AirPods - customer support acknowledges that it is a known issue but since mine were manufactured after they corrected the issue, the only resolution they offered was for me to buy a new unit. With Covid, haven't been going to NFL games and traveling but now when we are, the warranty period expired. Apple offered to replace AirPods that have a known static issue regardless of when they were purchased, not 12South - they say - "sorry you are going to have to buy a new product nothing we can do since they are past the warranty period" - but it is due to a known defect that they fixed so another $60 down the drain, they don't care about customer service!
Preferred solution: Let the company propose a solution
User's recommendation: Watch your warranty period and make sure the products work as sold!
Companies Similar to Twelve South
Incase
Pad and Quill
“Id like to buy a leather case for my new 10th generation iPad. How do I do that? I cant get anybody to...“
Moshi
“be very careful I need a letter from you guys stating that it wasn't me who did all of the purchases,...“
NOMAD
“Didn’t talk to anyone, don’t know why. Can someone help? You have my number. Still want the wristband,...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.