Tvs Toy Box Reviews

Ordered personalized kids pajamas. Order was cancelled 1 week before Christmas due to item being out of stock. The phone number on their website is for another company who says they are no longer associated with Tvs toy box. My emails went unanswered.

User's recommendation: Do not use this company!

Ordered 2 personalized items thru another company from TV T B.........told both items shipped by TV Toy Box....re'c ornament......few days later checked tracking said delivered..thought stolen..realized 2 parcels sent same tracking..called no response..other company said could refund Money but not get shirt....after much ado the PO told me they ship several items if going to same address, often, in attempt to not pay shipping...when caught returned to sender...they tried to cheat and I didn't get Zane's shirt..PO said fairly common practice.....attempted contact 6 times....they haven't answered emails or phone calls...don't order from them! won't let me name company ordered thru

Do not order from this company. This is my first time ever to write a review, but I am extremely frustrated with this company!! Ordered a couple of items for my grandchildren for Christmas. Ordered items on November 28th. The items I ordered were to be personalized and could take two weeks to be shipped. After hearing nothing in two weeks, decided to check on my Christmas shipment. I could not reach anyone by phone, but sent company an email. After several days received an email confirming my items were still in production and would reach my home in time for Christmas. The week of Christmas, still no package so emailed and left phone messages for someone to please call me. A few days before Christmas, they did call me and told me they had production issues and email confirmation issues and my shipment would most definitely reach my home on Christmas Eve. Christmas and my grandchildren have come and gone. No package from TV ToyBox. When I tried to call them days before Christmas, recording said their mailbox was full. We had a wonderful Christmas and my grandchildren received many gifts, but I am dissappointed that my special gift I had created for them never arrived. Christmas is not about the presents, and our family is extremely blessed to be healthy and together. We are very grateful for all we have, but this company needs to be more honest with their customers. It is December 27th and I called Fed Ex and gave them my tracking number on my TVTB shipment info. FedEx told me they have not received such a package. Just reached someone at TVs Toy Box, and they have no idea where my items are. They offered to make them again or issue me a refund. They told me to wait some more to see if package will move today. They just don't care! I don't think I will ever receive my grand children's gifts or a refund. Just want to keep anyone else from having this frustrating experience at Christmas time. Blessings to all in the New Year!!!!