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Tuya Smart

Tuya Smart

www.tuya.com
What is your customer experience with Tuya Smart?

Tuya Smart Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Tuya Smart has 1.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: It is a simple ui, There are no pros to it, Worked for 2 weeks.
    Cons: Cant get support, Change your ad to tell people that do need to get a subscription to use it, It stopped working 2 years after i got it.

  • Recent recommendations regarding this business are as follows: "They were zero help", "Do not call they won't answer", "Don’t buy this, lock doesn’t work and apparently I can’t get help", "Do not buy products", "Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.".

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Media from reviews

Tuya Smart - Not working
Tuya Smart - Not working - Image 2Tuya Smart - Connect deviceTuya Smart - Credit card was overchargedTuya Smart - Credit card was overcharged - Image 2Tuya Smart - Credit card was overcharged - Image 3
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Top Tuya Smart Reviews

Critical Review

"My lights quit working"

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She basically told me it wasnt their problem. She was no help whatsoever no guidance no nothing. I figured it out myself. User's recommendation: They were zero...

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Zariyah Ypd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having trouble adding my wife phone

I added a third camera to my home app and could not add the camera to my wifes app. She has two cameras but not the new one on her apps

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Preferred solution: Fix the problem

Anonymous
map-marker Casper, Wyoming

My lights quit working

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She basically told me it wasnt their problem. She was no help whatsoever no guidance no nothing. I figured it out myself.

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User's recommendation: They were zero help

Christina P Pgw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jasper, Tennessee

Missing items in the box to install camera

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I recieved the camera with missing items and cant get in touch with anyone who can help with getting the items that were missing. Very disappointed especially for the cost.

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Johnta S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not working

Tuya Smart - Not working
Tuya Smart - Not working - Image 2

I need some helping not to work right at all can bring someone to fix and get me a new one. I have this for 8 months

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Loss:
$50

Preferred solution: Need some help fix it's

Charlton H Vdk
map-marker Tucson, Arizona

Connect device

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Tuya Smart - Connect device

These people will steal your money after selling bs. Bad business is what I call it as well as a bad number that puts you on a hold that no one answered. Had to dispute with bank to get funds returned

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User's recommendation: Stay clear

Stephen J Izg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Uxbridge, Ontario

Smart lock has no power

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I have installed a lock we installed some

Months back but it has no power. The batteries are good however it has nothing.

When plugged I.

To power with the cord the lock works . It was bought on Amazon

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User's recommendation: Don’t buy this, lock doesn’t work and apparently I can’t get help

Harry E Wda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Mexico City, Mexico

Light wont connect

The Wi-Fi light won't connect to my mobile phone, and when I try to do it, it disconnects midway through the connecting process.

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Loss:
$17
Pros:
  • It is a simple ui
Cons:
  • It stopped working 2 years after i got it

Preferred solution: My light to work

User's recommendation: Do not call they won't answer

Stacy M Gss

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing

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I was just charged for a renewal that I did not agree to. I do not own a camera any longer and had contacted Tuya regarding this last year. Please refund my money.

View full review
Loss:
$45
Cons:
  • Cant get support

Preferred solution: Full refund

User's recommendation: Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.

Rick P Bib

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tula, Tamaulipas

Cannot get it to work

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Your ad said no subscription was needed, but when I called your customer service, they told me I had to get a subscription to alert other people. This is useless to me because I'm not paying extra money.

View full review
Loss:
$26
Pros:
  • There are no pros to it
Cons:
  • Change your ad to tell people that do need to get a subscription to use it

Preferred solution: Apology

User's recommendation: Change your ad on Amazon and tell them they do have to pay

David W Lbt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tula, Central Federal District

Not user friendly. Horrible customer service. Cannot get help with account.

Horrible customer service. There is no customer service to access the account. Can't get the doorbell camera or camera to function properly.

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Loss:
$64
Cons:
  • Products suck

Preferred solution: Full refund

User's recommendation: Do not buy products

Lele U

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Praia, Praia

Câmara not log

Hi I have 2 câmeras don't recognize QR code.I reset camera but don't see QR code.may you help me

Please

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Anonymous
map-marker Anaconda, Montana

Credit card was overcharged

Tuya Smart - Credit card was overcharged
Tuya Smart - Credit card was overcharged - Image 2
Tuya Smart - Credit card was overcharged - Image 3

cant find my acct num by the directions given. charged for three diff services.

the only proff i have is from my bank. in my account jnder orders it shows nothing. there is no proff or text or email to confirm the three purchases

$9.99/$5.99/$11.99 FOR WHAT?

when i did want to change services there isnt a way to.

i only need $1.99 month 20 sms month

custormer service sucks i was told the only way to contact it thru email or the num i called and the person couldnt look up my acc to help reslove the issue. I followed the steps to dispute transactions the a credit card page came up every time trying to get me to pay just to contact support total BS

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User's recommendation: Be aware of scams and learn about products if possiablel

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Invercargill, Southland

Regards to our security camera that won't record

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Contains 1 confidential file for company representatives

I was charged and scammed $72 because I thought Id get to talk to a real person to help me with my issue

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User's recommendation: Camera won’t record.. scammed $72 because I was promised to talk to a real person and I just kept beigg by put in lops

Michelle h Bqw

Cat litter box stopped working

My xat box keeps spinning won't stop cleaned it put all new litter in it and unplugged restart and still spinningno

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Loss:
$300
Pros:
  • Worked for 2 weeks
Cons:
  • Sucks

Preferred solution: Full refund

Syed R Xfm

New order

Lock from them dont work properly I will never ever suggest anyone to buy this lock

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View full review
Loss:
$127

Preferred solution: Full refund

User's recommendation: No recondition

Anonymous
map-marker Metairie, Louisiana

Cannot connect doorbell

We couldn't connect the phone and the doorbell, so we just let it go. This was the 3rd time in about 6 months that we called for help.

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