Lele U

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Verified Reviewer
| map-marker Praia, Praia

Câmara not log

Hi I have 2 câmeras don't recognize QR code.I reset camera but don't see QR code.may you help me

Please

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Johnta S

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Verified Reviewer

Not working

Tuya Smart - Not working
Tuya Smart - Not working - Image 2

I need some helping not to work right at all can bring someone to fix and get me a new one. I have this for 8 months

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Loss:
$50

Preferred solution: Need some help fix it's

Charlton H Vdk
map-marker Tucson, Arizona

Connect device

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Tuya Smart - Connect device

These people will steal your money after selling bs. Bad business is what I call it as well as a bad number that puts you on a hold that no one answered. Had to dispute with bank to get funds returned

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User's recommendation: Stay clear

Stacy M Gss

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Verified Reviewer

Billing

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I was just charged for a renewal that I did not agree to. I do not own a camera any longer and had contacted Tuya regarding this last year. Please refund my money.

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Loss:
$45
Cons:
  • Cant get support

Preferred solution: Full refund

User's recommendation: Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.

Rick P Bib

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Verified Reviewer
| map-marker Tula, Tamaulipas

Cannot get it to work

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Your ad said no subscription was needed, but when I called your customer service, they told me I had to get a subscription to alert other people. This is useless to me because I'm not paying extra money.

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Loss:
$26
Pros:
  • There are no pros to it
Cons:
  • Change your ad to tell people that do need to get a subscription to use it

Preferred solution: Apology

User's recommendation: Change your ad on Amazon and tell them they do have to pay

Anonymous
map-marker Anaconda, Montana

Credit card was overcharged

Tuya Smart - Credit card was overcharged
Tuya Smart - Credit card was overcharged - Image 2
Tuya Smart - Credit card was overcharged - Image 3

cant find my acct num by the directions given. charged for three diff services.

the only proff i have is from my bank. in my account jnder orders it shows nothing. there is no proff or text or email to confirm the three purchases

$9.99/$5.99/$11.99 FOR WHAT?

when i did want to change services there isnt a way to.

i only need $1.99 month 20 sms month

custormer service sucks i was told the only way to contact it thru email or the num i called and the person couldnt look up my acc to help reslove the issue. I followed the steps to dispute transactions the a credit card page came up every time trying to get me to pay just to contact support total BS

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User's recommendation: Be aware of scams and learn about products if possiablel

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Invercargill, Southland

Regards to our security camera that won't record

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Tuya Smart - Regards to our security camera that won't record

I was charged and scammed $72 because I thought Id get to talk to a real person to help me with my issue

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User's recommendation: Camera won’t record.. scammed $72 because I was promised to talk to a real person and I just kept beigg by put in lops

Michelle h Bqw

Cat litter box stopped working

My xat box keeps spinning won't stop cleaned it put all new litter in it and unplugged restart and still spinningno

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Loss:
$300
Pros:
  • Worked for 2 weeks
Cons:
  • Sucks

Preferred solution: Full refund

Syed R Xfm

New order

Lock from them dont work properly I will never ever suggest anyone to buy this lock

Mendndmdjdnddd

Mejejejejrjjejehe

Jejejejejejej

Jejeje

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Loss:
$127

Preferred solution: Full refund

User's recommendation: No recondition

Anonymous
map-marker Metairie, Louisiana

Cannot connect doorbell

We couldn't connect the phone and the doorbell, so we just let it go. This was the 3rd time in about 6 months that we called for help.

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William Grb

Camera broke

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Purchased a VG360 camera a little over a year ago. Worked well, on and off with connectivity issues.

Last night quit working altogether.

Tried to call customer service, hard to get ahold of, no idea on how to get a replacement?! Can someone please help me??

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Loss:
$70

Preferred solution: Full refund

Anonymous
map-marker Orlando, Florida

Need to know how to pair my device

Yeah I still having problems pairing I don't know why it's doing that because when I put my fingerprint it works so I don't understand why but I keep on trying but I really don't like the product

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Anonymous
map-marker Phoenix, Arizona

Need to know how to pair my device

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Customer service is a joke no one answers and then it just hangs up. No one can help with my smart lock and I am now returning it.

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User's recommendation: Would not recommend

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