Tuya Smart
Tuya Smart Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tuya Smart has 1.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It is a simple ui, There are no pros to it, Worked for 2 weeks.
Cons: Cant get support, Change your ad to tell people that do need to get a subscription to use it, It stopped working 2 years after i got it.Recent recommendations regarding this business are as follows: "They were zero help", "Do not call they won't answer", "Don’t buy this, lock doesn’t work and apparently I can’t get help", "Do not buy products", "Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tuya Smart has 1.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: It is a simple ui, There are no pros to it, Worked for 2 weeks.
Cons: Cant get support, Change your ad to tell people that do need to get a subscription to use it, It stopped working 2 years after i got it.Recent recommendations regarding this business are as follows: "They were zero help", "Do not call they won't answer", "Don’t buy this, lock doesn’t work and apparently I can’t get help", "Do not buy products", "Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.".
Most users ask Tuya Smart for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Tuya Smart Reviews
"My lights quit working"
She basically told me it wasnt their problem. She was no help whatsoever no guidance no nothing. I figured it out myself. User's recommendation: They were zero...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having trouble adding my wife phone
I added a third camera to my home app and could not add the camera to my wifes app. She has two cameras but not the new one on her apps
Preferred solution: Fix the problem
Casper, Wyoming
My lights quit working
She basically told me it wasnt their problem. She was no help whatsoever no guidance no nothing. I figured it out myself.
User's recommendation: They were zero help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Jasper, Tennessee
Missing items in the box to install camera
I recieved the camera with missing items and cant get in touch with anyone who can help with getting the items that were missing. Very disappointed especially for the cost.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot working
I need some helping not to work right at all can bring someone to fix and get me a new one. I have this for 8 months
Preferred solution: Need some help fix it's
Tucson, Arizona
Connect device
These people will steal your money after selling bs. Bad business is what I call it as well as a bad number that puts you on a hold that no one answered. Had to dispute with bank to get funds returned
User's recommendation: Stay clear
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Uxbridge, Ontario
Smart lock has no power
I have installed a lock we installed some
Months back but it has no power. The batteries are good however it has nothing.
When plugged I.
To power with the cord the lock works . It was bought on Amazon
User's recommendation: Don’t buy this, lock doesn’t work and apparently I can’t get help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mexico City, Mexico
Light wont connect
The Wi-Fi light won't connect to my mobile phone, and when I try to do it, it disconnects midway through the connecting process.
- It is a simple ui
- It stopped working 2 years after i got it
Preferred solution: My light to work
User's recommendation: Do not call they won't answer
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling
I was just charged for a renewal that I did not agree to. I do not own a camera any longer and had contacted Tuya regarding this last year. Please refund my money.
- Cant get support
Preferred solution: Full refund
User's recommendation: Don't trust this company you can not remove your credit card information and if you call to tell them you no longer have the camera they cancel your account and you will not be billed. I was billed 1 year later. NOT HAPPY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tula, Tamaulipas
Cannot get it to work
Your ad said no subscription was needed, but when I called your customer service, they told me I had to get a subscription to alert other people. This is useless to me because I'm not paying extra money.
- There are no pros to it
- Change your ad to tell people that do need to get a subscription to use it
Preferred solution: Apology
User's recommendation: Change your ad on Amazon and tell them they do have to pay
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tula, Central Federal District
Not user friendly. Horrible customer service. Cannot get help with account.
Horrible customer service. There is no customer service to access the account. Can't get the doorbell camera or camera to function properly.
- Products suck
Preferred solution: Full refund
User's recommendation: Do not buy products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Praia, Praia
Câmara not log
Hi I have 2 câmeras don't recognize QR code.I reset camera but don't see QR code.may you help me
Please
Anaconda, Montana
Credit card was overcharged
cant find my acct num by the directions given. charged for three diff services.
the only proff i have is from my bank. in my account jnder orders it shows nothing. there is no proff or text or email to confirm the three purchases
$9.99/$5.99/$11.99 FOR WHAT?
when i did want to change services there isnt a way to.
i only need $1.99 month 20 sms month
custormer service sucks i was told the only way to contact it thru email or the num i called and the person couldnt look up my acc to help reslove the issue. I followed the steps to dispute transactions the a credit card page came up every time trying to get me to pay just to contact support total BS
User's recommendation: Be aware of scams and learn about products if possiablel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Invercargill, Southland
Regards to our security camera that won't record
I was charged and scammed $72 because I thought Id get to talk to a real person to help me with my issue
User's recommendation: Camera won’t record.. scammed $72 because I was promised to talk to a real person and I just kept beigg by put in lops
Cat litter box stopped working
My xat box keeps spinning won't stop cleaned it put all new litter in it and unplugged restart and still spinningno
- Worked for 2 weeks
- Sucks
Preferred solution: Full refund
New order
Lock from them dont work properly I will never ever suggest anyone to buy this lock
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Preferred solution: Full refund
User's recommendation: No recondition
Metairie, Louisiana
Cannot connect doorbell
We couldn't connect the phone and the doorbell, so we just let it go. This was the 3rd time in about 6 months that we called for help.
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