Tutu Sweet Shop Customer Care Review

Please stay away from this business!!! Horrible customer service. Bad communication. Phone number disconnected. They will want to charge you $65.00 if you need the order quicker. They wont give you a refund at all!! Please do not buy from this store
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ID
#973451 Review #973451 is a subjective opinion of poster.
Service
Tutu Sweet Shop Customer Care
Reason of review
Poor customer service

What a total lie and disappointment this company is

Either scammed or out of business. Emailed, called and left message. Got online and gave my tracking order, said it was in progress. Ordered 2nd week of November to be here before 12/10. Paid additional $$ for expidited delivery. I am a very disappointed grandma as it was for our one and only grandchild who turns 1 and her party! Will be contacting BBB the morning and if I have to, I will have our family attorney deal with it. It will cost to do that, but I am out $115.00, so I don't mind paying the fee for bringing some relief to all others who have been taken advantage of. As another customer said "I am PISSED OFF"
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1 comment
#1572053

Im not sure it's the same place or not, but here is the company information I got scammed- *** SWEET BY LANITA, The owner is called Alana Marinhas www.tutusweetbylanita.com, 647505****

ID
#969157 Review #969157 is a subjective opinion of poster.
Service
Tutu Sweet Shop Shipping Service
Reason of review
Poor customer service
Loss
$115
Preferred solution
Full refund
New Reviewer

Tutu Sweet Shop Shipping Service Review

Nov. 9th, 2016 I placed a personalized order last week and my status still says on order. I contacted them and I have heard nothing. You guys are right they did take my money though. That was a very expensive order and I want my money back. I wish I would have seen these review before doing so. This really upsets me!!!!
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ID
#952137 Review #952137 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Tutu Sweet Shop Shipping Service
Reason of review
Order processing issue

Tutu Sweet Shop Shipping Service Review

So I ordered a dress for my daughter. I ordered about a month in advanced for when I needed it. The day before I needed it and still didn't have it I tried to call the number on the website and said it was disconnected when I tried to call. I tried to email them as well still no answer. I think this is a scam place. Do not waste your money or time here.
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ID
#869002 Review #869002 is a subjective opinion of poster.
Location
Forney, Texas
Service
Tutu Sweet Shop Shipping Service
Reason of review
Order processing issue

Snow White Tutu Review

Do not order from this company ! They are a scam . They take your money and do not send your order! They will not answer emails or their phone. I also found many of their do called " handmade outfits " available on other sites such as Disney , they clearly do not make their outfits as they claim to. My out I ordered 4 months ago still never arrived .
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ID
#816443 Review #816443 is a subjective opinion of poster.
Location
New York, New York
Reason of review
Problem with delivery
New Reviewer

*** Sweet Shop - Wonder Woman *** Review from Deenwood, Georgia

I ordered the Wonder Woman onesie *** in February for my granddaughter's first birthday. Besides the fact that they wanted $10 each for the accessories (I made the a more appropriate headband & wristbands for less than $5) .. My first mistake was not noticing NO NEW REVIEWS SINCE 2015.. My second was seeing that they took my money 4 days after I ordered... I emailed them twice to check on my order because it was getting close to when I needed it... No response... I disputed the charge with my bank & they gave me a phone number for *** Sweet Shop, which I called to no answer... End of story - my item is still not here, I haven't heard from *** & they won't post the bad review I left on their website... Save your money and the headache... Make it yourself or buy from someplace else...
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ID
#815331 Review #815331 is a subjective opinion of poster.
Location
Deenwood, Georgia
Reason of review
Poor customer service

VERY DISAPPOINTED!!!!!

I ORDERED A OUTFIT A MONTH AGO FOR MY DAUGHTERS BIRTHDAY PARTY WHICH IS THE UPCOMING WEEKEND. I'M AWARE THAT THE TURN AROUND TIME FOR CUSTOM ITEMS ARE APPROX. 2.5 WEEKS BUT A MONTH LATER MY ORDER STATUS IS STILL "ON ORDER". I SENT NUMEROUS EMAILS TO THE EMAIL THAT'S PROVIDED ON THEIR WEBSITE WITH NO REPLY. I FIND IT VERY UNPROFESSIONAL TO TAKE A CUSTOMERS MONEY AND LEAVE THEM OUT HANGING. I WISH I SEARCH FOR REVIEWS FROM THIS COMPANY PRIOR TO PLACING AN ORDER BECAUSE AFTER DOING SO I SEE THAT THIS ISNT THE FIRST TIME THIS HAPPENED. SMH
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2 comments
#1125969

I've ordered an outfit for my daughter on Jan 22nd it's not March 11th still no outfit no replies and my status still says NA SMH I need my money back

#1124679

This is so TRUE I NEED MY MONEY BACK

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ID
#762056 Review #762056 is a subjective opinion of poster.
Location
Bronx, New York
Reason of review
Poor customer service
New Reviewer

*** Sweet Shop Outfit Review

This company has the CUTEST outfits for little girls on their website, Amazon and Etsy (I've read...), however, their customer service and communication skills are sorely lacking. I ordered an outfit for my new niece, mid August, and was so excited to have found it as it is fitting for the family, and it is girly and frilly and would have made for cute family pictures. It was the perfect gift for their new little girl. Their website states 2 1/2 weeks to create the outfit, as it's handmade, and then 3-7 days for shipping. I ordered 3-6 months, knowing it IS handmade, and i have to then ship it across the country...i wanted to make sure i had time and it wouldn't be too small. Six weeks have passed, and it is still listed as "on order" on their website. I definitely should have had the product by now, and they are sitting on my money. I emailed them last Friday...a nice email that simply inquired the status of my order....and I haven't received a reply yet. I called the number listed on their website and it's disconnected. I wouldn't even mind the fact it's taking longer than it should if there was any modicum of communication on the businesses part. It made my stomach drop, calling their number, and it being disconnected. I think it's the ultimate in cowardice, to hide behind an email, leaving your customers no way of contacting you but quickly taking their money and not delivering your end of the bargain in a timely fashion. What was the point of asking me by what date i needed it by??! I sincerely believe this business owners heart is in the right place. I think they have such a sucessful *** shop that they can't keep up with their orders. That, however, does not excuse their nonexistent communication. If you have all the time in the world to wait for an order from this place, then go ahead and order. If you do, be smart and use PayPal like i did, that way you aren't out your money! So disappointed...BUYER BEWARE!!!!
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2 comments
#1133397

I ordered an outfit 4 months ago and still never received it, I highly doubt I ever will. Do not order from this company they are a scam .

They do not return emails nor will they return calls.

Funny how they can find the time to take your money though. Plus I found the exact same outfit they claimed was "handmade" on another website , it was 20 dollars cheaper and arrived with 4 business days.

#1078891

The same exact thing just happened to me! Thank God I used paypal...

I filed a claim after 45 days of never receiving my order and it was just refunded as of yesterday.

Im beginning to wonder if that website is a scam. DO NOT ORDER FROM THESE PEOPLE!!!!!!!!

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ID
#713371 Review #713371 is a subjective opinion of poster.
Reason of review
Order processing issue

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