Michelle G Ptb

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| map-marker Tustin, California

Fraudulent Diamonds Being Sold

Original review Mar 16, 2022
BEWARE OF TUSTIN DIAMOND EXCHANGE's fraudulent "diamonds"! I purchased four pieces of jewelry, including an $8 thousand dollar pair of 2ct diamond earrings, from Tustin Diamond Exchange June 18, 2018 which totaled close to $17 thousand dollars. This was my first pair of real diamond earrings and I was excited. On March 12, 2022, I went to the Los Angeles diamond district with a friend while she met with her personal jeweler and while there I asked for my earrings to be looked at. The jeweler stated that my earrings are not the color or clarity I was told when I purchased them and that they are laser drilled which simply means a laser breaks up and fills in occlusions. This is not illegal, however, as supposedly reputable jewelers, the consumer is to be notified; Tustin Diamond Exchange sold me a fake bill of goods and I was not informed that the diamonds I was purchasing were laser drilled. When I contacted the owner, Anthony (who denies being the owner when it's convenient for him), and explained the situation on Saturday, March 12th, 2022, he told me that my friend's jeweler was a liar, even though she purchases $100 thousand plus annually from her jeweler, and Anthony angrily took great lengths (and hostility) to explain to me that Tustin Diamond Exchange doesn't sell laser drilled diamonds. I took the earrings to two other independent jewelers in the Los Angeles diamond district that day who told me the same thing about my diamonds being laser drilled. Additionally, I visited a Certified Gemologist in Laguna Niguel on March 15, 2022, who confirmed the laser drilling and took photos under a high-powered microscope. I also asked Anthony at that time for a copy of the appraisal from Tustin Diamond Exchange to which he replied they don't keep records of appraisals and he would need to re-appraise the earrings. Oh yes, the "Certified Appraisal " which the Tustin Diamond Exchange provides the customer with at the time of purchase, is worthless. The only certified appraisals come from a certified gemologist and it's issued through the GIA (Gemological Institute of America); Tustin Diamond Exchange does not have a GIA certified gemologist on staff and therefore what they consider "certified " is false and baseless. I told Anthony, who advised me to not sell my earrings to the jewelers in Los Angeles and to come into Tustin Diamond Exchange on Tuesday, March 15th at 11am and he would purchase the earrings for more than the $2500 I was being offered by the Los Angeles jeweler; I agreed to meet him. When I showed up at the Tustin Diamond Exchange on March 15, 2022 at 11am, the doors were locked and no one was there. I called Anthony, who had my phone number to reschedule if necessary - but didn't - and he stated he's sick and can't meet me. I requested another employee open the store and he stated there is no one else to open the store; he alsodenied that he's the owner of Tustin Diamond Exchange - he is. Additionally, when I demanded that he meet with me, he threatened to call the Tustin police for harassing him; I've called him three times in four days. Finally, he told me to sue him, he doesn't care. So I will. Further, their website states they are "Certified Professionals". I would warn future customers to request the certifying agency and to know that the "Certified Appraisal" given to you at the time of purchase from Tustin Diamond Exchange is worthless when it comes to reselling their jewelry and the value amount they assess is arbitrary. Beware of spending your hard earned money on fake jewelry as all that glitters doesn't equate to real diamonds.
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  • Misrepresents diamonds and very poor customer service

Preferred solution: I want part of my money returned

User's recommendation: Do Not spend your hard earned money at Tustin Diamond Exchange