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Turner Furniture

Turners Fine Furniture - Turner Furniture
I bought a couch, love seat and chair from Turner furniture. All the cushions are coming apart. See picture. They want me to pay $49.95 just to look at them. Terrible customer service. The furniture cost me around $1,200. It is going to cost me at least $300 to have them repaired. I first brought them back to the store. I was told the service department would contact me. They would need to take pictures. I offered to email them picts but they wanted to take their own. The service department called me and informed me of the charge. Again I offered to bring them into the store or to send pictures using email. Regardless I would have to pay a $49.95 service fee just for them to look at them. I also learned they no longer use the supplier of because apparently they have had this problem before.
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ID
#833091 Review #833091 is a subjective opinion of poster.
Location
Albany, Georgia
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$300
Preferred solution
I would like the Turner Furniture to preferrably replace or at least repair the cushions.

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