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Despite my strongest conviction and believes that Turkish Airline will take no real action to rectify a horrific and utmost unprofessional behavior by their staff during a flight on a business class, I decided to waste some time describing a repulsive incident during...
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1.2
I liked
  • Never ever again
  • Will ensure blacklist them from all government travel plans
I didn't like
  • Extremely unprofessional staff
#1025746
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We bought two BUSINESS CLASS tickets from BEY to LV, via Istanblu and LA. The flight from LA to LV was a different company. We arrive at LA, but our bags don't. We rushed to Baggage Claim, but had to run to then catch our next flight. Which we missed. Went back to...
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2.2
I liked
  • Flight was comfortable
I didn't like
  • Los angeles staff never there
  • Staff at istanbul airport was not cooperative
  • Rude staff
#1016233
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I was very excited about flying with Turkish Airlines but my experience with their call center representatives has been a complete turn off and it has been a very disappointing experience. The 6 different representatives that I spoke in two days were extremely...
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2.3
I didn't like
  • Reservation process
  • Complaint escalation process
  • Customer service
#1001910
Reply to reviews

Turkish Airlines Customer Care Review

#934457
1.0
I misspelled one letter of my first name. I have called anyone i could and different call centres but no one can help. I cannot believe that to change one letter it could be such an major issue. All i hear is that someone will review my case and let me know in 10 days when my flight leaves in 6.
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Turkish Airlines Customer Care Review

#921910
When I checked in the employer gave me the worst seat in business class 4 b even though the business class was empty !!!!!!
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Turkish Airlines Customer Care Review

#918728
Was treated very badly made me feel like i was not worth serving and that was not given anywater nor any food she made me feel very uncomfortable then was told that i have not been on any plane before and i am very inexpirience and that i dont know what im talking about...tk 923 it was very uncomfortable...and still after we have landed still nothing was offered...
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Turkish Airlines Flight 697 Review

#916338
Delay of 5 hrs for flight TK697 from Alx to Athens, which made me loose a connection.... Ist-Genoa. I had to pay 4 evisa for me and my family 84 dollars.
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I had the worst experience of flying with Turkish Airlines. I flew 01.22.17 Cairo - Istanbul - Yekaterinburg. This is the only possibility of joining (transit 12 hours), but they refused to give me a hotel, they did it only after 3 hours. I flew with my cat and I...
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3.2
I liked
  • Flight was fine and the food was excellent
I didn't like
  • Staff at istanbul airport was not cooperative
  • Airport service
#998820
Reply to reviews
On 07/12/2016, I was on flight TK0011 from Istanbul to NYC and I was groped inappropriately while I was sleeping. When it first happened, I wasn't sure if the man really touched me, as I was sleeping. Since I was not 100% sure, I looked over at the man and saw that he...
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1.0
I didn't like
  • No response
  • No sympathy
#997877
Reply to reviews
On 15/11/2016 I purchased a round trip ticket Delhi- Istambul- Delhi paying INR . 43.056.56 with service charge. On the date of Dep from Delhi International airport I reported at 2.30 AM as departure scedule was 6.55 AM . I reached to Turkish Airlines airport counter...
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1.5
I didn't like
  • Bad customer service and response
  • Being hold on phone for hours
#996586
Reply to reviews
We purchased 5 tickets from Los Angeles to Istanbul for August 2016 travel. About two weeks prior to travel to Istanbul there was an attack at the airport and a week after that there were attacks in the city and not safe for travel. Due to our safety we had to cancel...
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Anonymous

Anonymous When you buy non-refundable tickets, you gamble that nothing will happen with your flight. If it does, you lose your money. You can transfer the risk to the airlines, by pay...

I was on one of the flights to Istanbul that was cancelled due to snow storm and bad weather conditions. Wanna make it clear I am not complaining about the flight being cancelled, it was actually foreseeable. First of all, I booked this flight through an agency and...
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Anonymous

Anonymous You need to realize that when you buy through a travel agency, you are not the person buying the ticket --- the agency is. Everything you do after that should be done through...

Its already one week that our 3 passengers baggages were lost or delayed we don't know anything. we filled out the online tracking form and submitted to TK also but no proper response, and attached all the bills of only basic items that we have bought for reimbursement...
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Anonymous

Anonymous I am also in the same situation I think we should file a class action lawsuit if we find enough passengers

Worst Customer Service in the world. Lost the bag after flights where cancelled and not replaced. Bags are missing since 1 week. Left alone from customer service with no info on baggage.
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Anonymous

Anonymous nobody response whats going on>

Anonymous

sufferer did u receive any information regarding this, i am also facing the same problem. please let me know too, this turkish airline never fly on time and is not reliable, ok this ti...