Smita P Nld
map-marker Fort Mcmurray, Alberta

My son class

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Very poor service

I would say you wasting your money as well as time. They only focus on making new client but once you enroll they dont care about you. Im trying to reach them from one week called relationship manager as well as emailed on help Turito but no one responded

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User's recommendation: Zero

Resolved
Ilango J

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Verified Reviewer

Resolved: Absolutely pathetic customer service and refund policy

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Updated by user Nov 30, 2023

Company fixed the issue and I have been provided with apology. My main contention of not quality service has now been responded with a dedicated manager to resolve my queries and address wastage of classes due to unnecessary class cancellation

Original review Nov 15, 2023

When I expressed my dissatisfaction on their customer service and asked for refund the response was absolute silence for weeks and no one will pickup the calls

The customer service went from bad to worse and therby resultimg in loss of classes for my kid

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Loss:
$1200
Pros:
  • Ok tutors
Cons:
  • Bad customer service and refund fraud

Preferred solution: Full refund

User's recommendation: Stay away from this company as they are fraud

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