Marcial Cra
map-marker Warner Robins, Georgia

I had a roof leak, so I hired Turco Roof Systems. Like pulling teeth to get the job done and then roof leaked within a year! Also cost me $450 to have my garage door fixed, because they never rehung

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I filed an insurance claim, so money wasn't really an issue. I let Turco do as much repair as was needed. They ended up replacing a lot of the plywood decking, facia and soffits. They also took care of the inside drywall. It took 4 months of waiting and calling both my insurance company and Turco; however, when the job was done, it was like I had a brand new roof. However, within one year, I got another leak. Since Turco warranted their work for 1 year, I called them. After having to keep on them for about 2 weeks, they finally came out and fixed the outside, but the inside ceiling was still stained. For another month I tried to get some sort of reply about whether or not they would take care of the inside, but they just stopped returning my calls and emails. Finally I threatened to write a bad review like this one. They emailed me and gave me excuses and lies, saying that it was my fault that the interior was stained. Instead of just saying, "We won't take care of the inside, we fixed the outside." They decided to lie about the situation. I DO NOT RECOMMEND TURCO ROOFING. Furthermore, Turco had never rehung the garage door after fixing the drywall inside the garage. So when we went to open the garage door, the door fell off the tracks. After getting more lies and no action about Turco coming out and finishing the garage, I gave up. I had to pay $450 to a garage door repair man to have my garage door put back together. Update: I filed a complaint with the BBB which then prompted Turco Roofing to finally contact me. They explained that there had been a mix-up due to a lack of communication between their field team and the office. They admitted that they had dropped the ball, and sent a painter out. The painter came and painted over the spot that had been made by the leak, but he didn't match the paint. So I again contacted Turco. For the next few weeks we went back and forth where they said that they had paid the painter to repaint the entire ceiling and he should be calling to make an appointment. That never happened. DO NOT HIRE THESE UNPROFESSIONAL PEOPLE.
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Reason of review:
Damaged or defective

Preferred solution: I have already tried for months to resolve this with the company. At this point, I just want to warn other consumers.

1 comment

We regret your are unhappy however we explained before the roof replacement that the rotted wood siding will continue to leak unless replaced which you declined to address/pay for. The insurance company only pays for storm damage not to do upkeep on your rental property. The usaa adjuster informed me that he made you aware of that via phone conversation.

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