New Reviewer

Never got my ring back, after i mailed it for a larger size.

The form said to mail back if it's not your size, I did and now it's been weeks and I haven't heard from you guys..
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ID
#4309822 Review #4309822 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

NO CONTACT

Returned my husbands broken, tarnished ring according to their instructions along with a $50 check for a replacement. Went to check status on shipment and they received my ring last Friday, April 5, 2019 and now their website doesn't open and their phone is disconnected. Sounds to me like some shady business is happening. I've tried every way possible to contact them with no luck. Don't buy from here, bad business, they take your $$ and close up shop. I have no idea what I'm going to do because now they have my ring and my money.
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ID
#1515067 Review #1515067 is a subjective opinion of poster.
Location
Anaheim-Santa Ana-Garden Grove, California
New Reviewer

Resolved: Poor product quality

MAJOR PROBLEMS WITH SETTINGS IN TUNGSTEN RINGS!!! I purchased a tungsten ring with a solitaire inlay for my wedding ring in December, we got married in February. Being that the wedding was more than 45 days after purchase, the first time the ring cracked (my wedding day) it was no longer under warranty and I had to pay the deductible $50. Realizing that setting a stone in a metal like tungsten was the culprit, I asked to swap to a ring with no stone setting and asked for the money for the stone back. Being that my wedding was more than 45 days after purchase it was no longer covered under warranty and they couldn't issue any refund or check. A few weeks later a new ring arrives, and within weeks it's cracked again. They offer to replace it for free this time, but I still had to ship it insured and tracked "so it didn't get damaged" (it's already broken, but sure). I again ask for a refund as this inlay thing just isn't working out, but no refund possible. A few weeks later a new ring arrives, and within weeks it's cracked again. They, AGAIN, offer to replace it for free this time, but I still had to ship it, AGAIN, insured and tracked so... A few weeks later a new ring arrives, and within weeks it's cracked AGAIN!!!! I live in Costa Rica so shipping takes time, but I got married in February and I've worn my ring for a total of 6 weeks in 10 months and it took 4 rings to get to 6 weeks of wearing. STAY AWAY FROM THIS COMPANY
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Resolved
ID
#1440816 Review #1440816 is a subjective opinion of poster.
Pros
  • Customization options
  • Diversity
Cons
  • Product quality
  • Company responsibility of poor quality
Reason of review
Damaged or defective
Loss
$369
Preferred solution
Price reduction

Bad experience when trying to return an item

I purchased a wedding band foe my husband for christmas. Got the ring. All my husband did was try it on and it was too big. In order for me to return it, i have to pay fod tge shipping, plus pay 20 dollars for them to reclean the ring. This company is a total rip off. #1 it does not cost 20 dollars to ship the ring or to clean it. I would not tecommend this company to anyone.
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ID
#1157334 Review #1157334 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
New Reviewer

Tungsten World - Wedding Tungsten Ring Review