by PrivateFrigatebird689 #14574992.6
You were closed so I have to waste more time to call back on Monday about the discoloration I found I think from having my Yeti cup monogrammed, I'm very UNHAPPY about this especially after waiting soooo long for this product to ship!!!!!!!!!!!!!!!
by AcidicSeaLion #12450752.3
I ordered Yeti 32 oz tumbler cups from them that were steel, but colored on the outside. One was blue and the other black. They came with the appropriate tags and stickers. One tag said that they were dishwasher safe the other said they were not. I called the 800...
KFC - Problems
by SwiftCrane #14547943.8
Ink is leaking off all the cups died everything in my house
by WordySeaOtter #12364002.2
I make custom tumblers, and seal them with FDA epoxy. when i cure epoxy at 110 degrees the seam at bottom makes big bubbles in my epoxy finish. If they were actually vacuum sealed then why is heating them making bubbles? I've wasted a lot of time and money on paint, wate...
by AloofBedlingtonTerrier449 #1407972
I bought the Rocky Mountain Deluxe Tumbler after reading the great functions it has included. The section states it has a water tight spill-proof lid. I followed all cleaning instructions so I know it is hand washed with mild dish soap. When I put the hot tea in the tumbl...
Discountmugs - 10 Day Customer Service/Claims NIGHTMARE
by fbennett #11437032.5
I purchased Acrylic Tumblers with 2 different logos for gifts that were to be distributed to the youth within our program. The order process was easy and they were shipped 2 days earlier than they indicated, unfortunately, that was the only sunshine in this situation.
I noticed that 4 of the cups were cracked (2 cups for one logo and 2 for the other), which was most likely caused by shipping, and that 7 straws (which were to be included with the cups) were missing. DAY 1: I contacted customer service, explained the issue, and was advised to email pictures of the damaged items with the order number and allow up to 12 hours for review. DAY 4: After 48 hours of waiting patiently, I still did not get receive anything from them, so I contacted the rep supposedly dealing with my account. He advised me that the claim was received but was pending approval from the "back office".
After stating that it had already been 48 hours, he stated he would look into what the issue could be and contact me back. DAY 5: I never received a call back or email, so I attempted to contact the rep directly and only got his voicemail. Eager to get a resolution, I contacted customer service and spoke to a new rep. He advised me that the "back office" had still not approved my claim.
After stating that I had already been waiting for 5 days, he stated that he would advise the "back office" of the urgency and promised to contact me back. DAY 6: I received an email from the rep offering a refund and a courtesy credit to accept the order as is?!?! I specifically stated that I needed the products replaced as they were gifts for youth within our program, and due to budget restrictions, we ordered the EXACT number of products needed. Due to being unable to call him directly at the moment, I responded to him declining the offer and requested full replacement as well as how to proceed to get this accomplished.
DAY 8: Due to their offices being closed on Sundays (DAY 7), I contacted the rep since he never responded to my email nor reached out to me any other way. Of course, I got his voicemail each time I called. Once again, I called customer service and spoke to a new rep just to explain the entire ordeal again. She contacted the “back office” and advised that she was able to get my replacement request approved and I should receive a new order number the next day with all of the details.
I finally thought a resolution had been made!!! DAY 9: Received an email with the new order information and the amount of cups being replaced was WRONG!! The order was for 4 cups with the SAME logo, when I specifically stated verbally and via email that I needed 2 cups for 1 logo and 2 cups for the other logo replaced, as well as 7 missing straws!! This was still going to leave me 2 cups & 7 straws short!!
I contacted customer service YET AGAIN and spoke to another rep who attempted to offer me the refund again even though I had already clearly declined it!! He stated that he spoke to the “back office Manager” who was going to expedite the rest of this process…..when I asked if the items would be received by our event in 4 days, they couldn’t promise me that, even though I started this process 9 days earlier!?!? DAY 10: Received an email with 2 new order numbers and no other communication. Not an apology….NOTHING!
They aren’t even expediting shipping to guarantee delivery before the event despite the fact that this entire process taking so long was THEIR FAULT!! They are now sending me 4 cups with one logo and 9 cups with the other, which is STILL NOT WHAT I REQUESTED, but I’m DONE dealing with them! I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE!!
They would rather shove refunds and credits at you than lift a finger to accommodate your true needs! STAY AWAY!!
by PissedConsumer1249766 #1249766
ORDER 150 TUMBLERS AND THEY HAVE THE WRONG IMPRINT. CALLED THE COMPANY THE DAY WE RECEIVED THE TUMBLERS AND WAS TOLD WE HAD TO SPEAK TO A WE NOW HAVE NOTHING TO GIVE OUR STAFF FOR THEIR APPRECIATION DAY. IMPRINT RESOLUTION SPEIALIST, IT TOOK OVER 4 DAYS TO HEAR FROM...
Ontel Products - Rocky mountain tumblers
by PissedConsumer1137151 #1137151
Dont belive what is writtin on this product. Spill resistance my *** got two for $30 what a rip off dont bloody work.
Really need to tell the truth about the product. Fales advertisement.