Tuffy Walled Lake
Tuffy Walled Lake Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tuffy Walled Lake has a 1.0 star rating from 1 customer and overall sentiment is mostly dissatisfied, with a single unfavorable review and no positive ratings.
Positive Feedback
The review notes a quick quote turnaround and prompt initial assessment when the customer sought an EGR valve estimate.
Negative Feedback / Risk Areas
- The primary Tuffy Walled Lake reviews cite alleged overcharging with a large quoted total versus competitor pricing.
- Customer reports possible vehicle damage after service, including a flat tire and over-torqued lug nuts.
- Complaints mention poor communication from staff and unresolved customer service and billing concerns.
Key Takeaways for Future Customers
- Get multiple estimates before authorizing repairs and document parts and labor details.
- Inspect tires and lug nuts after service and request explanation for high quotes.
- Be prepared to follow up on customer complaints if you dispute charges or need refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tuffy Walled Lake has a 1.0 star rating from 1 customer and overall sentiment is mostly dissatisfied, with a single unfavorable review and no positive ratings.
Positive Feedback
The review notes a quick quote turnaround and prompt initial assessment when the customer sought an EGR valve estimate.
Negative Feedback / Risk Areas
- The primary Tuffy Walled Lake reviews cite alleged overcharging with a large quoted total versus competitor pricing.
- Customer reports possible vehicle damage after service, including a flat tire and over-torqued lug nuts.
- Complaints mention poor communication from staff and unresolved customer service and billing concerns.
Key Takeaways for Future Customers
- Get multiple estimates before authorizing repairs and document parts and labor details.
- Inspect tires and lug nuts after service and request explanation for high quotes.
- Be prepared to follow up on customer complaints if you dispute charges or need refunds.
Media from reviews
Turn one complaint into a collective action
Walled Lake, Michigan
Tuffy Tire and Auto - Walled Lake, Michigan
- - EGR replacement quoted at $600; rear brakes quoted at $900.
- - Lug nuts torqued too tight; 4WD hubs damaged.
- - Another local shop did EGR for $125.
BRING LOTS OF CASH! - My first visit to Tuffy's in Walled Lake was an overcharge experience from *** I took in a Ford Explorer that needed an EGR valve replacement.
The two piece part was about $100. I received a quote for $600... umm.. two nuts that you heat and twist off, top of the engine, so nothing moved!
$600. I told the owner "Its just an EGR replacement, how do you justify $600..... ?? I asked to speak to the mechanic that quoted it....
and he was just too busy to walk over 20 feet to explain how a 30 minute labor job would be $600!! And if that isnt enough... the "knock" noise when I hit the brakes??? quoted $900 (REAR BRAKES ONLY !) Told me all the internals of back brakes and pads would be replaced (less than $100 in parts, which the parts didnt need replacing) Took the tire off myself, took pictures, the brake pads weren't even at half-life.
Turned down the "work" and "quote", as the car DID NOT NEED $1600 OF REPAIRS. The truck had a flat tire the next day.... due to a screw driven in the rear tire, undoubtly done by the shop cause I turned down their "service" I took off the tire and took pictures of perfectly good internals and brake pads. TUFFY CORPORATE, WHY ARENT YOU CALLING ME ????
And.... they cranked on the lug nuts SO TIGHT because I turned down their "service" See picture of my 4-way that broke as I tried to remove the lug nuts the next day. Had to pay someone to remove all lugs nuts and install properly. Now after the first drive since service, the 4 wheel drive hubs are completely wasted...
wonder how they sabataged those as well. Took truck to another local place... they replaced EGR for $125 AND removed all the lug nuts. They quote the rear brakes to just get some lubrication.
$125.00 versus Tuffy's $1643.00 Quotation. You need to trust your Mechanic,.... there is NOTHING to trust with these guys.
I gave two Stars, because the Quote was produced very quickly! Ask auto parts suppliers about shady Tuffy.
- Predatory pricing
Preferred solution: EXPOSE BUSINESS SO OTHERS DONT SUFFER
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