map-marker Orlando, Florida

Blown Engine OIL Change NO oil was installed

Tuffy does not get any stars from me. I went in to get an oil change.

I dropped it off in the morning by lunch they called to tell me it was ready. I went to pick my car up and paid for the oil change. I received a list of items they wanted me to have done to my car. I told the person at the counter I would like to do them and asked what was most important and I would do the repairs in that order.

the service person said the side arms on the front wheels should be done first. I told him I was going on a small trip he said I should be fine but when I got back this week to start doing some of the suggested repairs such as a tune up. I planned on doing just what was suggested to do on my car. However, I went on my trip when I took the exit to my destination my car blew the engine I paid for a tow to bring it back to Orlando it was not cheap!

I was told by my mechanic the blown engine was do to lack of oil. I call Tuffy they were rude and nasty and said it was not their problem nor did they try to talk to me they said it was not their problem and said a barrage of nasty remarks I am an old school type of person that speaks with respect. The manner in, which the manager spoke was not necessary. The manager on the phone would not even allow me to speak he yelled his rudeness over me.

I was trying to explain my situation and then in the middle of the conversation the manager hung up on me.

View full review
  • Claim no fault when it clearly was their fault
  • Rudeness
Reason of review:
Blown Engine

Preferred solution: I want the value of my car that was lost

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