New Reviewer
Received a call a couple of days after making the online purchase that they only had 1 color left. I said okay just to get the atv in for Christmas for my grandson. It arrived but there was no manual on how to put the remaining pieces so I called the number on their...
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ID
#1433399 Review #1433399 is a subjective opinion of poster.
Location
Mcalester, Oklahoma
Reason of review
Damaged or defective
Loss
$529
Preferred solution
Help me get it running or take it back.

HORRIBLE CUSTOMER SERVICE

I bought 2 atvs, and there were issue with both. After several calls, follow up calls, and follow up calls, it took FOREVER to get resolution. DO NOT, I REPEAT, DO NOT do business with Tuffatvs.com. Save yourself time, money, and frustration!!!!!!! UGGHHHHHHHHH
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ID
#1430420 Review #1430420 is a subjective opinion of poster.
Location
Liberty, Missouri
New Reviewer

HORRIBLE

SCAM SCAM SCAM STAY AWAY I'M LOOKING INTO A LAW SUITE TO GET MY MONEY BACK THEY SELL LEMONS AND WONT REPLACE THE PRODUCT JUST DRAG OUT FAKE PROBLEMS TILL WARRANTY IS UP . PLEASE DO NOT PURCHASE FROM THEM!!!!!!!!!!!!!!!!!!!!!! I BROUGHT A ATV IT NEVER WORKED AND THEY DON'T WANNA REPLACE IT JUST KEEP TRYING TO GT ME TO WORK ON IT MY SELF I AM NO MECHANIC I AM A SINGLE MOTHER JUST WANTED TO MAKE MY CHILD HAPPY AND THEY RIPPED ME OFF. THIS ATV WOULD ONLY START UP IF I GAVE IT A JUMP AND AT THAT IT WOULD ONLY STAY ON FOR 10MINS AND BACK TO THE DRAWING BOARD!!!!!!!!!!!!!!!!!!!
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ID
#1241530 Review #1241530 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$800
Preferred solution
Full refund
New Reviewer

Terrible customer service

I was talking with a lady on the phone and because my payment had not been processed I wanted to know why she said it was because I put a decimal point in the amount like 150.00 instead of 150. Apparently that screwed everything up. Some *** like that and the computers were down and so when I asked when it would be resolved she said”then just cancel your order” if you don’t like it. So I asked to talk to a manager who was more helpful but I am always unable to get them on the phone. And I’m hoping more don’t go wrong.
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ID
#1161091 Review #1161091 is a subjective opinion of poster.
Service
Tuff Atvs Customer Care
Reason of review
Poor customer service

Solid atv/Tuff atvs same company ripoff

12/14/17 ordered atv (paid extra for fast delivery) Said it would be here for Christmas I used the phone to order. When I received confirmation every thing was wron from name to adresss shipping. Of course the card number they got right. Took a 24 hrs to get someone on line to correct it. Attitude was terrible, then the shipping number was wrong, they gave me someone else's shipping number on my order it is now the Dec 22nd and no word back on where atv is or anything .Completely stealing money. I have contacted and filled out report with BBB. A warning to all.... if you don't want to be ripped off and stolen from then stay away. They have numerous complaints against them, the should be put in jail.w
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ID
#1153871 Review #1153871 is a subjective opinion of poster.
Location
Monroe, Michigan
New Reviewer

Burn your money before buying.

I bought an ATV for my 12 year old son from Tuffatvs.com. It arrived no problem mid December 2016. I had to put it together, some parts were missing. The parts department sent me replacements when I made contact. The ATV would not start at first, the gas line was pinched. Christmas Day, my son was able to ride the ATV for 10 minutes before the gears started to go. I contacted their "customer service" and was told it was the carburetor, they would send me a "new" one and I would have to put it on???????I'm not a mechanic. I did not spend $1000 to work on something that was suppose to be new.....It took some time for me to research and figure out how to replace it. I finally did, and my son hand another 10 minutes of ride time and it done the same thing, no power in 3rd, then 2nd and then 1st. I was then told that I would need to replace the clutch????? I'm not a mechanic. I did not spend $1000 to work on something that was suppose to be new. It took forever to try and figure this out. I had to order a nut remove from overseas to get it off. This took some time since I'm not a mechanic and it was basketball and baseball season for my boys. I was able to change the clutch out and it stated up. I took it for a ride, the gears shifted much easer this time, then I gave it to my son. He had another 10 minutes of ride time and the same thing. At this time, 11 months has passed, but they knew that this was a Lemon within 3 weeks of my purchase. I asked multiple times to have this picked up and replaced. I was just recently told by Jim Thomas, supposedly the owner, that there was nothing that I can do. Maybe take it to a small engine shop to work or. Seriously, spend more money on a Lemon that will not work. I will never, ever purchase anything like this and especially from this company. They probable will end up changing their name in the next year or 2 to keep getting away with stealing peoples money. Never by from tuffatvs.....
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2 comments
#1469995

SAME SITUATION I FEEL LIKE EVERYONE WHO HAS BEEN RIPPED OF FROM THEM WE NEED TO GET A CIVIL SUITE GOING TO GET OUR MONEY BACK AND PAIN AND SUFFERING

#1391020

Nothing resolved. No help on their end.

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ID
#1114321 Review #1114321 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Full refund

Purchased a lemon!

I purchased a atv from Tuffatvs ,for my daughter for her birthday. When it arrived, it was about 90% put together. There was not a manual present to assist me with putting the other 10% together. It came with a cheap looking cd, that showed someone from China putting together a atv that was completely different from the one that I purchased. Once I finally got it put together it looked solid until the first ride. When riding it, this thing sounds like it is going to blow up. I allowed my daughter to ride it roughly about 30 minutes, because I worried for her safety and the low quality build of this machine. The next day, when we attempted to ride it, I noticed that it was leaking oil. I changed the oil the day before as instructed. I also noticed that both rear tires were almost flat. Additionally, it took me about 30 minutes to start it because it kept cutting off. I contacted Tuffatvs and left numerous messages. I have not received a call as of yet, but one of my many emails was responded to. Tuffatvs responded by sending me a manual, stating that it just needs to be adjusted. Last time I checked, you can't adjust to flat rear tires, and a oil leak. The atv now sits in my garage with a oil leak, two flat rear tires, and now a dead battery! The atv is now non-operational. I've contacted my bank and open up a claim, in the process of filing a complaint with the BBB and attorney general. THEREFORE, YOU HAVE BEEN WARNED- DO NOT PURCHASE FROM THIS COMPANY OR YOU WILL REGRET IT! Do yourself a favor and purchase from someone in your local area...
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ID
#1042106 Review #1042106 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$800
Preferred solution
Full refund

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