Tucson Electric Power
Reviews and Complaints
Charged twice
I have to pay for their mistake
TEP rates aren't accurate
Lights Out July 22 2017
ALLEGED CONSUMER THEFT ... ?
Tucson Electric Power - Residential Electricity Supply Review from Tucson, Arizona
TEP refuses to turn on power to apt when i paid past bill not in my name.
Short Review on June&nbs-04:00;29,&nbs-04:00;2016
Utility Mafia
I have had bills out the roof even after renovations, I went crazy spending money to lower my bill, as I started to lower my bill with small changes they came out and said that something is wrong with my meter so they changed it. The I proceeded to change the higher priced stuff like pool pump attic insulation even changed all my bulbs to Led.
They came out again said they needed to change the meter again. I didn't get a bill so they decided to bill me from what my bill was year ago.
I have a house built in 74 block home changed out my a/c to a more efficient one, even closed my home in with 1inch foam and stucco. I think I'm being robbed should I contact an attorney these guys are robbing people.
- Do not like
Preferred solution: Price reduction
Tucson Electric Power Billing Department Review from Tucson, Arizona
Had a previous bill with them because of recent financial hardship. Tried to work out an affordable payment arrangement with them.
Was told i would still have to pay over $100 a month extra in addition to whatever my monthly bill was to keep electric on. Could not afford this so was sending them only $50 extra. They strung me along and waited for the hottest part of summer before they shut my service off. It is now 158 degrees in my little windowless apartment.
What little food i did have is now rotten and had to be thrown away.
I would have been able to pay all of what i owe them 2 days from now on friday when i finally am getting a decent check but was told to go get bent. I cincerely hope everyone of their employees steps off a curb and get smoked by a public transportation buss.
Tucson Electric Power Electric Meter Change Review from Tucson, Arizona
Billing Department Review
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Verified Reviewer | Tucson, ArizonaBill was twice the amount it should have been
My average bill for the past 14 years at this address is about $35 in the winter and $65 in the summer, when the swamp cooler is on 24/7. In January my bill was $40.29--higher than it should have been, but I paid it anyway. Last week I received a bill for the dates 12/24/14-1/27/15 totaling $70.67. Even if I hadn't been OUT OF TOWN FROM 12/8/14-1/7/15, this would be twice the normal amount. I sent an e-mail and received a response telling me to go out and read my meter, or TEP could send someone out to do it...for $20! So I read the meter, got a number, studied the bills, and it all means diddly to me. This is the bill history:
10/24/14-11/21/14 $36.67
11/22/14-12/26/14 $40.29 (apt. unoccupied for 17 of those days)
12/27/15-1/27-15 $70.67 (apt. unoccupied for 19 of those days)
I just called TEP and after being on hold for about ten minutes I was disconnected.
Preferred solution: TEP should investigate why my bill doubled, provide an answer, and reduce the charges accordingly.
Resolved: Turned off power when we had a credit balance
Fraudulent collection practices
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Hi was your issue ever resolved also going through something the same right now with TEP and no one seems to help.