Tsunami Car Wash
Tsunami Car Wash Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating based on 4 reviews; consumers are mostly dissatisfied with Tsunami Car Wash reviews and report serious issues with customer service and membership billing.
Key Takeaways for Future Customers
- Expect poor customer service and disputed charges; check membership status before use.
- Be cautious using card payments and confirm any promotional offers to avoid unexpected billing.
- Inspect vehicles after washing and document any damage immediately.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and unprofessional behavior.
- Membership cancellations and unexplained charges raise refund and billing concerns.
- Equipment problems and alleged damage with no accepted responsibility.
Positive Feedback
Some reviewers note better people working there and a new facility with lots of vacuums, but praise is limited compared to customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.3 star rating based on 4 reviews; consumers are mostly dissatisfied with Tsunami Car Wash reviews and report serious issues with customer service and membership billing.
Key Takeaways for Future Customers
- Expect poor customer service and disputed charges; check membership status before use.
- Be cautious using card payments and confirm any promotional offers to avoid unexpected billing.
- Inspect vehicles after washing and document any damage immediately.
Negative Feedback / Risk Areas
- Repeated reports of rude staff and unprofessional behavior.
- Membership cancellations and unexplained charges raise refund and billing concerns.
- Equipment problems and alleged damage with no accepted responsibility.
Positive Feedback
Some reviewers note better people working there and a new facility with lots of vacuums, but praise is limited compared to customer complaints.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I would like to raise a concern about one of the employees.
- - At Roseville, the vacuum did not work and staff spoke aggressively; on a prior visit I was refused service for paying by card.
I am writing to file a complaint about one of the employees at the Roseville location. Today, after washing my car, I attempted to use the vacuum, but it was not working.
When I asked an employee, he politely informed me that someone was fixing it. However, the individual working on it responded aggressively, asking why I was staring at him and using inappropriate language. This behavior was unprofessional and unacceptable.
Additionally, on a previous visit while driving a rental car, I was told I could not pay by card and was refused service without cash. I find these experiences concerning and would appreciate your attention to this matter.
- New place lots of vacuums
- Customers feel disrespected and unwelcome
Preferred solution: I would like to be treated with respect as a customer. Since the first incident, the employee (whose name I do not know) has been targeting me, which has made my experience at the car wash very unpleasant.
User's recommendation: He said he is going to terminate my membership and trespass me from the car wash.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnartharithed charge
- - Promised $5 unlimited washes for February.
- - I was charged $29.99 in March.
- - I didn't want unlimited monthly beyond February.
I got scammed . Worker told me he will give me a $5 unlimited washes for the rest of February so I said yes gave him my card.
Now it's March and I got charged $29.99 what ??? I never wanted a unlimited monthly beyond February only February scamming company.
User's recommendation: Don't give them a card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Young kids do not know what they're doing always on their cell phone not thr their job properly
Higher order managers young kids do not know what they're doing, always on their cell phones not doing their job.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leesburg, Georgia
Cancel membership
- - VIP PASS holder says gate didn't open and he honked.
- - They canceled the truck's membership despite proof of payment, and police were contacted.
I have been a customer for about 2 years , so yesterday I came to the car wash to wash one of three cars I have VIP PASS. I came to the gate to enter the car wash but nothing happen gate didnt open, so I blew my horn to let the attendant no, why is the gate not opening so they open the gate I explained to them I paid my membership even show them my debit card receipt than after that I was told my membership for this truck was cancel I said no way than I started getting a lot of double talk which I didnt want to hear so this so called manager threaten me about calling the police so I said go head, but I didnt have time to wait.So about 30 minutes later the police called me asking me about what happen after that they told me the car wash cancel my membership, I AM PISSED OFF
- Better people working there
Preferred solution: Apology
User's recommendation: Cancel your membership and go to the new car wash begin built about 1/4 mile down the street
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Warren, Illinois
Not taken responsibility for damage
- - Gas filler door detached from a Mercedes R-350 at Tsunami Car Wash, Gurnee.
- - The owner dismissed the incident, damage is over $100, and I won't return.
I had my Mercedes R-350 washed today at the Tsunami car wash in Gurnee. When the car came out it had no longer the gas filler door attached.
One attendant walked the car wash and found it. Another one proceeded with me to my car where we observed what happened. He referred me to the owner who had to come down from his office and seemed to be annoyed that we disturbed him. Without going into detail, even looking at the car he dismissed that his car wash did anything and refused getting involved.
Damage is over a hundred Dollar for the part and repair. Never see me there for sure.
What a disappointment. Be aware.
Preferred solution: Apology
User's recommendation: Read Yelp. Be aware
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“Employee asking why I was staring at him and using inappropriate language”. The fact that you did not explain nor deny this tells it all.