Susanne S Lnj

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Something Fishy in the company

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I shipped a 6-foot desk in an 8-foot custom crate, contracted through UPS, for an east to west coast shipment taking around 3 weeks. After two months and no answers other than a COVID-19 delay I asked where it was. Nobody could tell me. There was a lot of finger pointing beginning with UPS who claimed we just consign it" and zero accountability from anyone I spoke to. No tracking information and a slew of emails from reps within the contracted companies claiming nobody is returning our calls, it's on the truck, it's in the warehouse, it's out for delivery and finally, it's a remote location (it was not), so it's difficult to deliver". I asked for photographic proof and none was ever provided. I asked for copies of consignment paperwork - none provided. I went to the top of the company and the response was "we're so sorry, we will process a claim. I can order a paperclip from Amazon and track it from the moment it leaves the warehouse to the time it arrives at my doorstep. This company failed on every level. I would not recommend this company.
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Preferred solution: Full refund

1 comment

Update: I escalated this incident to the president and VP of Operations for TSI because a custom made desk does not go "missing" without a lot of complicit people. No response.

I received no further communication from anyone regarding this incident - not even claim forms. Two weeks later a truck showed up. The desk was sitting in the truck, missing the custom crate I paid for. Two non-English speaking workers unloaded it and requested a signature.

No explanation has ever been offered. The company NEVER contacted me to advise the desk had been found/delivered or close the issue.

Conclusion: the corrruption in this company goes all the way to the top. Stay far away - there are many committed and honest companies to choose from.

Raney T
map-marker Dallas, Texas

Horrific Customer Service

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While my delivery was delayed by at least 2 weeks, my biggest issue with TSI Shipping is their absolutely non-existent communication throughout the process. I booked a job on May 3, 2019, to have a media cabinet moved from Austin to Dallas. I knew it might be 10-15 days before it was picked up and, once picked up, another 15-20 days before delivery. The cabinet was picked up on May 18, 2019, so I was expecting delivery on or about June 14th, a full 20 business days from the pick-up date. On Monday, June 10th, I contacted TSI by phone to inquire the status of delivery. I was told the cabinet was in the Dallas area and I should be receiving a call either that day or the next to schedule a date for delivery. As of Thursday, June 13th I'd not received a call so, I called back. I was told they would check the status and call me back by close of business that day. Again, I didn’t hear back from them so I called the following day. I was once more told they would check the status and get back to me. They offered to e-mail me an update, which I said would be fine since was at work and didn't want to miss the call. Again, nothing. After no communication for another full week, I followed up on Friday, June 21st. I explained the history of communication, or lack thereof, and asked for a status. I was told the manager, Bob, would get back to me by the close of business. Once again, after allowing several days for them to follow up with me and not receiving any communication from the manager, as promised, I called again on Tuesday, June 25th. This time, I asked to speak with a manager and was given Renee's voice mail. I left a message. After 3 hours, I called again. I spoke with Ryan and explained my frustration with the now late delivery and complete lack of communication. Ryan was very understanding and said he would do all he could to ensure I would get a call back that same day. I did finally receive a call from Bob, who apologized for the delay in delivery and said he had confirmed it would be delivered that Thursday, June 27th. I asked him for a time frame so I could arrange for someone to be there to accept delivery and he said he would call me back later that day with that information. Well, you guessed it ... no phone call back. On the morning of June 27th, delivery day, I called to inquire about a timeframe and was transferred, and then disconnected. I called back and the call went immediately to a holding music status and then again disconnected my call. I called again and began leaving messages for managers. First Renee, then Bob, then April, but eventually I had to leave for work. Around 930am, I received a call from Bob who said he'd checked and they could deliver the cabinet the next day. I asked what happened to the "confirmed to be delivered on Thursday, 6/27" to which I got a bit of run-around. I told him Friday was not good for me and asked if a Saturday delivery would be possible. He said he wasn't sure but that he was going to have the delivery dispatcher call me right away to arrange for a date convenient for me. After several hours of not hearing from anyone, I used the TSI online chat to see if I could get someone to call me. Sam, the delivery dispatcher called and immediately began providing information for a Friday delivery. I explained that would not be possible and inquired about a Saturday deliver. He said he would contact someone and would call me right back. After several hours, I called Sam back and he immediately said he had an answer and that yes, they would deliver that Saturday. I confirmed it was to be delivered Saturday, June 29th, between 7am - 10am and he confirmed this information. About an hour later, I received a call from the delivery driver confirming my delivery for Friday, June 28th! I explained that no, it was not supposed to be delivered on Friday but on Saturday, June 29th. He said he'd get with the dispatcher and straighten it out. Much to my surprise, I actually did receive deliver on Saturday, June 29th, around 8am. Mind you, every time I spoke with someone at TSI they were very polite and understanding; however, no one ever could give any information and no one would return a call, as promised. While I'm certain my small shipment was a mere drop in the bucket of their overall revenue, it was still a considerable amount for me to pay. I was not being unreasonable about the timeframe and really didn’t care if it would have taken another 30 days to deliver. I just wanted someone to care enough to return a call with some information. Their atrocious customer service was frustrating, to say the least.
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Reason of review:
Poor customer service

Preferred solution: I want nothing as I want no further dealings with this company.

1 comment

I also experienced similar service from TSI. Unkept promises and lack of communication.

I moved from Michigan to Hawaii and sold (or donated to charity mostly) what I had accumulated in 50 years of marriage. I shipped only what was essential for living, craft items I planned to use in retirement and things of sentimental value. I had 50 boxes weighing about 5,000 pounds. They were packed on 4 pallets.

The delivery took 250% longer that what I was quoted. everything was so smashed that the delivery person who had a fork lift had trouble getting the pallets on his fork lift because they were so broken apart. I was told the boxes and packaging had to be able to sustain a drop from about 12 inches. Many of the new packing boxes were smashed as though other pallets were put on top of them.

Hardly any of glass dishes survived. One $2,500 piece of art had $500 worth of damage. One of the most upsetting things was that 3 of my boxes never arrived. I had a signature from the first person who picked up my boxes that they received 50 boxes.

Of course, I have no way of where the theft of loss may have taken place. I got a cargo Loss and Damage claim form from Exfreight Zeta Inc out of Lake Worth, Florida. I filled out the form, included pictures, and sent it to them. It's been months and I've yet to hear back from anyone.

Today I was told that the person I need to talk with isn't in the office; call back tomorrow - which I will do. I've come to the conclusion that the only other thing I can do to get this resolved is to hire an attorney.

Deejane A


As I wrote previously....tried more than 8/9..times call as only a recording saying" leave a message and we will get back to you as soon as possible"....wanted to cancel as my shipping needs were ....depending on immediate delivery....not 3 weeks..+ the as the owner of the sofa sold to me was being shipped from the seller who had been sick ..and may go into hospital...therefore needed to be transported I mediate/ also TSI charged my Amex/ immediate ....any info about how long.......etc..cancelled this or tried to more ......than a one should....trying to reach the TSI company......and the Manager or supervisor Carol?....Regards djane Armstrong,St. Petersburg,Florida
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Terrible shippers inc.,

This is the worst shipping company...I have ever dealt with....first what shipping lcompany opens at 9 a.m....when shipping is 24/7........and tried to explain ...if this cannot be done immediate......please cancel....called numerous times over 5/6 days during business hours...and left messages reply....just kept sending me notices....about using TSI....should be called TERRIBLE SHIPPERS,INC.....Regards DEEJANE Armstrong,Florida......never again......
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Robert H Etd

Do not use this company- False advertiser and disreputable

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Relied on them to ship heirloom furniture, promised white glove service, crating and care. Furniture arrived damaged and uncrated and uncovered. Significant damage. Refused to refinish and refund. Said I should have bough extra insurance. Not good for their word. I could have protected it myself and sent on another carrier. BUT These guys promised me “white glove”
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Marwah Jxx
map-marker Wayne, Pennsylvania

TSI Shipping - Moving Service Review from Wayne, Pennsylvania

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I have shipped my almost new mattress and Box springs with this company. They mentioned everything must be in boxes and they only handle boxes. So I spent $100 on g card board boxes large enough for king size mattress and the box springs. When I received my shipment, they were in terrible condition: All torn up and badly damaged. There were only half of one of the cardboard box were left on mattress. There were bird *** on my goods. They were extremely dirty and damaged with wood chips everywhere When I send an email to their customer service, after a day of no response I had to call and ask for an explanation for why my stuff was not in the boxes they were shipped in-the answer is an example of an irresponsible company: “ I realize it is damaged and the boxes are gone but there was no additional insurance purchased on the order so you’re only eligible for a limited liability claim which pays out $0.10 per lbs. This was explained in the terms and conditions, which you accepted shortly after booking. “ Seriously? So if I accepted the terms after booking it means you have the right to trash my goods? What even happened that the boxes were ripped off? Either they do not have enough respect to their customers to own up to their mistakes when things go seriously wrong, or they treat them this way as a matter of course, ducking behind their “terms and conditions” as an excuse for shoddy business practices.
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Reason of review:
Problem with delivery

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