TSB
TSB Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TSB has 2.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lots of features in place.
Cons: As above and useless, Useless security.Recent recommendations regarding this business are as follows: "Stay away from them", "There are plenty of banks,that want your capital", "Speak to Roger", "Don't Bother", "Do not bank with TSB they have non existent customer service".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TSB has 2.2 star rating based on 9 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Lots of features in place.
Cons: As above and useless, Useless security.Recent recommendations regarding this business are as follows: "Stay away from them", "There are plenty of banks,that want your capital", "Speak to Roger", "Don't Bother", "Do not bank with TSB they have non existent customer service".
Most users ask TSB for the refund as a solution to their issues.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cork, Cork
Frustrated
2 times was needed to report a few fraudulent transactions.& i have to ring a seperate number to find out more about having a balance & available balance at the same time
A £117 of my money went missing from my account.& they will not make 1 single effort to record or replace it
An branch agent told me i do not need an internet banking activation code,after i had ordered 2 of them.& a fraud agent,told me i had to wait 7 days for a declined payment.To release itself back into my control,because it's a pending.With the air,this is perfectly natural
Trying to log into their internet banking.I do not have an account with them.After 2 codes for this,posted to me
User's recommendation: Stay away from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
A bitter investment
A completely irrelevent & misleading.piece of advice,was given to me from a fraud team employee.A recognisable & unrecognisable,code was sent from them,through the post to me.& another unbelievable explanation,was given,as to why i should have to put up with a delay,using their online banking
For a who knows why reason.The fraud email team,do not accept any kind of responsability,when you have a fraud matter.To turn to (help?).It is the same language,that a prime minister uses.All the way throughout,was like listening.Instead of hearing
A new code has been given to me,which i didn't ask for.I can't update my details without it.& i was transfered to an empty phone line,on my network provider
On the customer/consumer phone line the next day.I had to work very hard to have the misfortune,to speak to 2 different employees.I did not have a chance to remember 1 very important detail,until i was nearing the end of the conversation.i also realised the chance had been denied to me,since early evening,the day before.Many a time i used up some reserve patience,in order to correct & focus them back onto,the task(s) that i phoned them up for.With the expectation,of receiving the help i nedeed.In the moment of asking to speak to a manager,i almost immediately realised,that there is not really a reason,why there is not a manager there that day,being Christmas time.& then i was given a very promising effect,that i would be guided to the end of my journey.As long as i kept my end of the bargain.This then broke down,bit by bit,regular as clockwork.Until i had to hang up the call
- Lots of features in place
- Useless security
Preferred solution: An overdraft
User's recommendation: There are plenty of banks,that want your capital
Cambridgeshire, Cambridgeshire
Compliment
Good afternoon
Visited your branch in Tewkesbury this morning I must say what a very helpful and knowledgable man Roger is.
Could not have been more helpful and clear just like bank staff were years ago.
A real asset to your organisation.
User's recommendation: Speak to Roger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bangkok, Bangkok
Blocked my app can't chat to us
Not heard nothing from TSB
Shocking customer experience. All I want is to speak to an agent whilst I'm in Ubon Ratchathani Thailand
Machine kept card
I've been waiting for 8 working days but my new card still hasn't arrived. I checked with the Royal Mail Depot, but there was nothing there. So, where is my card?
- As above and useless
Preferred solution: Deliver product or service ordered
User's recommendation: Don't Bother
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DO NOT BANK WITH TSB. THERE CUSTOMER SERVICE IS NON EXISTENT, My money has not been returned to my account and nobody will communicate with me about it
Money was transferred out of my account on telephone banking by a TSB member of staff to an obsolete reference number with Plum Fintech on 4 April 2024.
It did not reach my account with Plumb.
TSB submitted a request to Plumb to return the cash which Plumb advise me they did 6 days ago. This money has not appeared in my account.
I have rung TSB over 12 times to try and sort this out but I get no communication from TSB at all about what action is being taken to reimburse my money.
Plumb requested what information TSB need to locate the returned money. This has been requested by me from TSB but nobody replies to my enquiry.
I consider that the correct duty of care was not taken by the TSB member of staff on the original transfer.
I have made a formal complaint but nobody has got back to me on this either.
I JUST WANT MY MONEY BACK IN MY ACCOUNT.
Preferred solution: Full refund
User's recommendation: Do not bank with TSB they have non existent customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
South Shields, South Tyneside
Online banking verification for payment
Hi am try to speak to someone regarding my online banking going blocked I have tried calling number given has been no answer after nearly 3 hours of calling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Tsb Nationwide. Halifax lloyds scammed Me
I use to bank with tsb. Nationwide lloyds Halifax bank of scotland.
For the first few weeks fine. I noticed large amounts of money taken out money going out. From my bank. When I asked why.
They said I owe money on loans and credit cards. I didnt have any credit cards or loans with them.
I lost £80.000 savings and £18.000 in my bank. When the money was taken they closed my bank accounts
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Unfair bank closure
Tsb have closed my bank account for no reason. They set up loans and credit cards in my name. So did nationwide lloyds bank of Scotland Halifax
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leyland, Lancashire
Mum needs a bank statement for the last year
Proof of finances
For Cheltenham borough Council
Shirley Anne towns end 11 Kew place Cheltenham GL53 7NQ
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Register a LPA
Hello. Iv been ringing few times to TSB but no reply.Iv registerd a LPA for my Uncle.
I live quite few miles away from a TSB Bank.
Liescester is there main branch were he lives. Do I have to take the LPA personaly or can I send it registered post or is there a separate address I can send it to please?
Preferred solution: Like to know where to send LPA
Blackpool, Blackpool
Need a balance
You sent me a code one time code twice and cud.t log in still i need a new code to log in plz goodbcyfgjchdydyfudhdhchcuegehdurnfhftjfbJtbcuf
User's recommendation: Good
Oslo, Oslo County
Tsb leased account
salut linguriță Contul meu este blocat, au mai ramas bani in cont acum, pe cine sun eu zic ca trebuie, Sami, sa trimit un cod ca cei cu contul meu sa vada numarul de telefon nu mai este activ momentan , nu o dubătae în tara
Inverness, Highland
Problems getting app to work
App suddenly was inaccessible and followed procedures to get six digit OTN but unfortunately in a poor Wi-Fi
reception area visiting relations, and ten mins had always expired but on phoning TSB customer service was told they couldnt help me and been an account holder for 63 years now was a tad disappointed
User's recommendation: I guess find an area with better signal but really not the point after a ten minute wait
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