Anthony B Dsw

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Verified Reviewer
| map-marker Bangkok, Bangkok

Blocked my app can't chat to us

Not heard nothing from TSB

Shocking customer experience. All I want is to speak to an agent whilst I'm in Ubon Ratchathani Thailand

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Raymond L Igl

Machine kept card

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I've been waiting for 8 working days but my new card still hasn't arrived. I checked with the Royal Mail Depot, but there was nothing there. So, where is my card?

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Cons:
  • As above and useless

Preferred solution: Deliver product or service ordered

User's recommendation: Don't Bother

Jane R Npr

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Verified Reviewer

DO NOT BANK WITH TSB. THERE CUSTOMER SERVICE IS NON EXISTENT, My money has not been returned to my account and nobody will communicate with me about it

Money was transferred out of my account on telephone banking by a TSB member of staff to an obsolete reference number with Plum Fintech on 4 April 2024.

It did not reach my account with Plumb.

TSB submitted a request to Plumb to return the cash which Plumb advise me they did 6 days ago. This money has not appeared in my account.

I have rung TSB over 12 times to try and sort this out but I get no communication from TSB at all about what action is being taken to reimburse my money.

Plumb requested what information TSB need to locate the returned money. This has been requested by me from TSB but nobody replies to my enquiry.

I consider that the correct duty of care was not taken by the TSB member of staff on the original transfer.

I have made a formal complaint but nobody has got back to me on this either.

I JUST WANT MY MONEY BACK IN MY ACCOUNT.

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Preferred solution: Full refund

User's recommendation: Do not bank with TSB they have non existent customer service

Emma C Ywj

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Verified Reviewer
| map-marker South Shields, South Tyneside

Online banking verification for payment

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Hi am try to speak to someone regarding my online banking going blocked I have tried calling number given has been no answer after nearly 3 hours of calling

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Deeana Zqc

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Verified Reviewer

Tsb Nationwide. Halifax lloyds scammed Me

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I use to bank with tsb. Nationwide lloyds Halifax bank of scotland.

For the first few weeks fine. I noticed large amounts of money taken out money going out. From my bank. When I asked why.

They said I owe money on loans and credit cards. I didnt have any credit cards or loans with them.

I lost £80.000 savings and £18.000 in my bank. When the money was taken they closed my bank accounts

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Preferred solution: Full refund

Daran T Zql

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Verified Reviewer

Unfair bank closure

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Tsb have closed my bank account for no reason. They set up loans and credit cards in my name. So did nationwide lloyds bank of Scotland Halifax

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Loss:
$600000

Preferred solution: Full refund

Halden Xby

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Verified Reviewer
| map-marker Leyland, Lancashire

Mum needs a bank statement for the last year

Proof of finances

For Cheltenham borough Council

Shirley Anne towns end 11 Kew place Cheltenham GL53 7NQ

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kathy G Abx

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Verified Reviewer

Register a LPA

Hello. Iv been ringing few times to TSB but no reply.Iv registerd a LPA for my Uncle.

I live quite few miles away from a TSB Bank.

Liescester is there main branch were he lives. Do I have to take the LPA personaly or can I send it registered post or is there a separate address I can send it to please?

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Preferred solution: Like to know where to send LPA

Anonymous
map-marker Blackpool, Blackpool

Need a balance

You sent me a code one time code twice and cud.t log in still i need a new code to log in plz goodbcyfgjchdydyfudhdhchcuegehdurnfhftjfbJtbcuf

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User's recommendation: Good

Anonymous
map-marker Oslo, Oslo County

Tsb leased account

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salut linguriță Contul meu este blocat, au mai ramas bani in cont acum, pe cine sun eu zic ca trebuie, Sami, sa trimit un cod ca cei cu contul meu sa vada numarul de telefon nu mai este activ momentan , nu o dubătae în tara

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Anonymous
map-marker Inverness, Highland

Problems getting app to work

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App suddenly was inaccessible and followed procedures to get six digit OTN but unfortunately in a poor Wi-Fi

reception area visiting relations, and ten mins had always expired but on phoning TSB customer service was told they couldnt help me and been an account holder for 63 years now was a tad disappointed

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User's recommendation: I guess find an area with better signal but really not the point after a ten minute wait

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