TSB

I phoned up for a switching bonus alert that i had been prearmed with.The lady could not answer me when i made an allowance involving this.She repeated the same thing,which was what she was doing,3 times.& she became confused as to what i was talking about.I had to speak to another member of staff.She transferred me & when i got through,i found out it was their fraud department.I had to hang up,before it would affect my mental health,was the feeling they left me with

More telephone security numbers did not work,with the waiting to get them & use them,involving me there.I have just updated my phone number

By chance i found out 2 clearances had been given,for direct debits,that i had no knowledge of

Still unprocessed & a security breach has come to surface

Nothing has been done

A completely irrelevent & misleading.piece of advice,was given to me from a fraud team employee.A recognisable & unrecognisable,code was sent from them,through the post to me.& another unbelievable explanation,was given,as to why i should have to put up with a delay,using their online banking

For a who knows why reason.The fraud email team,do not accept any kind of responsability,when you have a fraud matter.To turn to (help?).It is the same language,that a prime minister uses.All the way throughout,was like listening.Instead of hearing

A new code has been given to me,which i didn't ask for.I can't update my details without it.& i was transfered to an empty phone line,on my network provider

On the customer/consumer phone line the next day.I had to work very hard to have the misfortune,to speak to 2 different employees.I did not have a chance to remember 1 very important detail,until i was nearing the end of the conversation.i also realised the chance had been denied to me,since early evening,the day before.Many a time i used up some reserve patience,in order to correct & focus them back onto,the task(s) that i phoned them up for.With the expectation,of receiving the help i nedeed.In the moment of asking to speak to a manager,i almost immediately realised,that there is not really a reason,why there is not a manager there that day,being Christmas time.& then i was given a very promising effect,that i would be guided to the end of my journey.As long as i kept my end of the bargain.This then broke down,bit by bit,regular as clockwork.Until i had to hang up the call

My new telephone banking security number does not work,i found out today.Nor was my memorable information recognised.Neither can i update my phone number,or complete my online banking registration.I was told they can only try my details once,before transfering me.Then i was told i will have to wait for another security number to be sent to me.By the other operative.I had to argue him into silence to receive a text with a new number,for which i have to wait 3 days.In order to be able to use it.So halfway there in 3 days time,for something that has been going on for 7 weeks

No response to the online banking fault & i do not need a telephone banking security number

2 times was needed to report a few fraudulent transactions.& i have to ring a seperate number to find out more about having a balance & available balance at the same time

A £117 of my money went missing from my account.& they will not make 1 single effort to record or replace it

An branch agent told me i do not need an internet banking activation code,after i had ordered 2 of them.& a fraud agent,told me i had to wait 7 days for a declined payment.To release itself back into my control,because it's a pending.With the air,this is perfectly natural