Bad Manager

I have banked with Trustmark for over 30 years and I have never had a problem at any location. However, the new manager at the Pelahatchie MS location is just rude. I was hoping after he settled in he would get better but he's been there for a little while now so I guess he's just a jerk at heart. I hope he leaves soon or I may have to look into changing banks. I should note that I am giving them one star for customer service and that is NOT directed at the tellers. They are always great and a pleasure to work with. But that manager is a problem.
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ID
#2936531 Review #2936531 is a subjective opinion of poster.
Location
Pelahatchie, Mississippi
New Reviewer

Card is not working

Cant withdraw money from ATM
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ID
#2310520 Review #2310520 is a subjective opinion of poster.
Location
Flushing, New York
New Reviewer

I want to see if somebody became deposit a check for me since I am unable to.

I want to see if somebody else is allowed to deposit a check into my account if Im unable to.

User's recommendation: I don’t know.

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ID
#2133595 Review #2133595 is a subjective opinion of poster.
Location
Jackson, Mississippi

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New Reviewer

Trustmark NOT Sending me Monthly Statements for my two accounts, one is personal, the other is corporate.

I have requested and complained to the President of the Hattiesburg, MS, Trustmark National Bank, requesting Statements for my two checking accounts, and had NO RESULTS. Prior to that I requested and later complained to an employee on an 800 or 8XX number ... NO RESULTS! Please advise how I get my monthly Trustmark Statements mailed to me each month, and to have Statements for April, May and June mailed to me ASAP. For me personally, Milton Waldoff and for the Waldoff Group, Inc. Trustmark has my mailing address for both accounts. You will note I am the Authorized Signature on each. They are BOTH my accounts ... I own 100% of Waldoff Group, Inc. Please acknowledge receipt of this memo. Thank YOU! Milton Waldoff July 27, 2020 Waldoff Group, Inc. Hattiesburg, MS 601.434.3000 - Waldoff Group 601,268.2079 - Personal milton@***.com
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ID
#2083571 Review #2083571 is a subjective opinion of poster.
Location
Hattiesburg, Mississippi
Cons
  • I cannot seem to get anyone to send me my bank statements
  • I cannot get my monthly bank statements
Preferred solution
Deliver product or service ordered

This bank sucks

We had an account with this bank for a few years now. We went to put money into our checking account and come to find out they closed our account because there were no funds in the account for 2-3 days. No notice or anything about it being closed. If my account had low or no funds we notice from other banks. I think its ridiculous. They were one of the worst banks that I ever had to deal with anything like this.
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ID
#1759972 Review #1759972 is a subjective opinion of poster.
Location
Brewton, Alabama
Service
Trustmark National Bank Customer Care
New Reviewer

Trustmark National Bank - Trustmark - Secretly Shares Customer Account Information With The Government Without A Warrant - Which Allows The Unconstitutional Seizure of Customer Funds

Trustmark National Bank - Trustmark - Secretly Shares Customer Account Information With The Government Without A Warrant - Which Allows The Unconstitutional Seizure of Customer Funds
Trustmark National Bank, aka Trustmark, aka Trustmark Bank and ATM, willfully violated my trust and privacy by notifying the State of Mississippi that I held an account with their bank. Trustmark National Bank allows the State of Mississippi to run social security numbers through its banking network to find persons who owe past due taxes - which then allows the State to seize their funds from up under them without proper notification to the individual. Trustmark National Bank works against its own customers. My Bank Account was seized for past due state taxes over a decade ago that I knew nothing about. I had received no notification from the State of MS. I was an out of state resident living in Tennessee for almost a decade. Suddenly I wake up one day and my bank account has been seized and the funds taken. I did not know why. So I immediately called my local branch located at 3714 Canada Road in Lakeland, TN and spoke to an agent who said that the State has been running social security numbers through the banking system for years to find out who has an account. She told me the state of Mississippi had seized my funds. When I called the MS Dept of Revenue I was told that the funds were for taxes 13 years ago. I had received no notification. My information was easy to find online and before I left the State of MS I had to notify them of my would be address so they HAD my address. I was informed by an Attorney in their legal department that Mississippi had passed a law that required all of the banks to run socials at the state request to see who has an account. However, the Attorney said that this was a state law and only applied to banks within the state. But I was a TN resident and I had opened my account with at a TN Bank. Yet Trustmark still turned over my information to the state who yanked my bank account without giving me a chance to resolve it. The money in my bank account was for mortgage, medicine and transportation costs to and from my job. This unconstitutional seizure of my funds by Mississippi and the way Trustmark violated my trust has caused me deep financial distress because now I have no way to pay my mortgage, buy needed medicine and go to work. This was a low down dirty underhanded move by Trustmark National Bank. I had maintained an account with Trustmark for several years. I trusted them. And before I opened the account I asked the Trustmark Representative no less than four times if someone could access my bank account and she said 'NO' and mentioned I would have to give them the account number. Yet Trustmark National Bank has been secretly running social security numbers for the State for years violating their own customers privacy and trust. As a Tennessee Resident I should have been immune from having my records and account seized by another state acting under that state's law. This is all the more reason to keep your money in a shoebox or place in a tree instead of placing in a bank. Trustmark National Bank - or ANY bank that does this. I've heard reports that various states now are demanding that banks who operate within the state give them access to their records. Solely for the Seizure of funds. This is WRONG. It's time to buy a fireproof safe and keep my cash on me.
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ID
#1654800 Review #1654800 is a subjective opinion of poster.
Service
Trustmark National Bank Customer Care
Cons
  • Secretly notifies state government of who has accounts with them
  • Cant be trusted
  • Works with state to illegally seize funds
Reason of review
Violation of Trust and Privacy. Trustmark Conspiring Against It's own customers with the State
Loss
$1500
Preferred solution
My account was seized without due process. Trustmark violated my trust and my privacy. My account was opened in TN and I was a TN resident. Not a Mississippi resident. Trustmark needs to make this right.

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