TrustFax Reviews
TrustFax Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustFax has a 1.0 star rating from 4 customer reviews with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Reviews cite failed sending, account lockouts, poor customer service and recurring billing despite cancellations.
Key Takeaways for Future Customers
- Read TrustFax reviews for experiences with sending and account access before subscribing.
- Expect slow or no response from customer service when needing help with billing or refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about failed faxes and the new system not sending.
- Billing issues: being charged after cancellation and auto draft problems.
- Poor tech support, no reliable phone support, and difficulty obtaining refunds.
Positive Feedback
Some long-term users said the previous TrustFax system worked well before recent changes.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrustFax has a 1.0 star rating from 4 customer reviews with consumers mostly dissatisfied; rating distribution shows 100% unfavorable. Reviews cite failed sending, account lockouts, poor customer service and recurring billing despite cancellations.
Key Takeaways for Future Customers
- Read TrustFax reviews for experiences with sending and account access before subscribing.
- Expect slow or no response from customer service when needing help with billing or refunds.
Negative Feedback / Risk Areas
- Repeated customer complaints about failed faxes and the new system not sending.
- Billing issues: being charged after cancellation and auto draft problems.
- Poor tech support, no reliable phone support, and difficulty obtaining refunds.
Positive Feedback
Some long-term users said the previous TrustFax system worked well before recent changes.
Portland, Oregon
Poor product and poor service
I use TrustFax for my business. Months back, they started to be unable to send faxes.
Their customer service has been terrible.
Their tech support is worse. They manage to bill every month though.
User's recommendation: Go elsewhere
Bellevue, Washington
Credit Card
- - Replace the on-file credit card; card ending 5332 was stolen.
- - Cannot access account to update it; call 425-709-**** for Joseph Yeadon.
I need to replace the credit card that is on file for my account. My fax number is 973-679-****.
My credit card ending in 5332 was stolen. I have not been able get in my account to replace the card. Can someone call me ASAP at 425-709-**** and ask for Joseph Yeadon. A timely response would be greatly appreciated.
I am not a pissed client. I just need some help.
Thank you,
Joseph Yeadon, CPA, CIA
User's recommendation: How can I correct the occurrence and move forward and receive and send fax documents. Please response ASAP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have NOT been able to send a simple Fax with this new system. Does anyone know how to work this new system?
They did say they have cancelled my sub. to Trust Fax, BUT no mention of a refund!
We will see IF I ever get my monies back to a service that I could not use. It is hard to understand how a company can buy another (Trust Fax either had an asset sale or they went out of business and another company bought them) and the new owner of that name did NOT offer instructions on how to use their own service.
The previous system worked well. I can NOT figure out how to make my own cover page either for my business or my wife's business or by me personally.
How does this new system work???
- Out way worked
- New way does not work
Preferred solution: I need help to make this new system work for me. I can NOT send any fax reports now.
User's recommendation: Try another company, the new system is very, very to figure out IF YOU CAN MASTER IT !!!!
Charged our card event though cancelled.
- - Haven't used it in a while.
- - Cancelled after renewal.
- - We paid for another year to avoid charges, but cannot log in or contact support.
Have not used for long time. Cancelled after renewal last year.
Since we paid for another year, we wanted to make sure we will not be charged again in a year. Now we CANNOT log in and we CANNOT get hold of anyone in customer service.
User's recommendation: DO NOT USE
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't figure out hw to use with no instructions and can not get a refund so far
Tried to use without instruction and the chat didn't seem to help me. Now I need a refund . I can not find how to use my cover page
- Old trust fax worked
- New efax doesnt work
Preferred solution: Full refund
User's recommendation: This company may be a SCAM
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFax not sending
I have used Trust Fax for a couple of years now, but it's awful now. I am trying to send a fax and it will not send!
I do not have time for this. Please help!
Preferred solution: JUST SEND A FAX WITHOUT A LOT OF TROUBLE!!!!!
West Jordan, Utah
Something has changed and I can no longer "Send" a fax.
I logged in correctly, entered the recipient data, added the document to be faxed but the 'Send' button would not highlight. And therefore nothing would send.
Why?
User's recommendation: If this doesn't fix itself this platform isn't viable.
Scappoose, Oregon
Furious customer of years and years to you
- - Turn on my account before 3 PM; phone 800-914-****.
- - Both accounts have funds; the computer will not reopen my account; I have been with you for years.
TURN ON MY ACCOUNT BEFORE 3 PM.PHONE IS 800-914-****. BOTH OF MY ACCOUNTS HAVE FUNDS.
YOUR STUPID COMPUTER WILL NOT PROCESS TO REOPEN MY ACCOUNT.
HAVE BEEN WITH YOU FOR YEARS. YOU OWE ME 5 SECONDS TO REOPEN MY ACCOUNT BEFORE I HAVE TO RUN TO SAFEWAY AND SPEND $35 DOLLARS ON FAXES.
User's recommendation: Dont ever change debit cards with rhem
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to fix the auto draft of my account
I received a message that my auto draft failed . This debit card was hacked, I have a new one, but I can't log on or change my password. can someone help me so I can continue to use TRUSTFAX
- But this is so frustrating
- I have never had any problems before
Preferred solution: ability to reset my user name, password so I can log on to my account and update the credit card info I have on file
Alpharetta, Georgia
No customer service
Can't get in contact and no customer service. They have no phone number and they don't respond through email.
User's recommendation: Don't use this company
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Hi Andy, please contact us so we may help sort this out for you. https://***/contact-us ^MS