Anonymous
map-marker Cardiff, Cardiff

Customer service

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We bought a trunki for my eldest who is 4 but he is quite tall for his age. So we wanted to change it or rather return it as wed want to try and order a different one that could be a bit bigger or have a leg rest for him.

Been trying to get hold of them since forever as we never received an invoice and return slip inside the box but we still 6 weeks down the line have not been able to have any communication with anyone. The number I found here is an automated message referring me to the email address which i have emailed but I am still to receive an answer.

Worst customer service ever!

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User's recommendation: Unless you are 1000% certain of your purchase do not buy as you will never see or hear anyone from their customer service department

Anonymous
map-marker Cardiff, Cardiff

Return

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I was not sent any emails or paperwork in case of return. My son wants to return it cos he doesnt have where to put his legs and feels he wants something with leg rest but I cant get hold of them and not sure what to do now

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User's recommendation: Be aware is much smaller than advertised

Anonymous
map-marker Berlin, Land Berlin

Fraud, be careful ordering here

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When creating your own Trunki customers are not informed correctly about delivery time. Service does not reply (email). Service phone refers to emal.

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