Shatisha Ckp
map-marker Hollywood, Florida

Carl did a great inspection!

I have been under contract with Truly Nolen for over 40 years. I have had some good inspectors and some very bad ones during these years.

My roof was chewed up and no inspector found termites until Mr roof was gone.

This last inspection was different. A gentleman named Carl came out for the inspection. I have never had anyone inspect for termites like he did. I felt very comfortable with his inspection.

He did a very thorough job.

I do hope Truly Nolen recognizes Carl as an asset to their company!!! I do hope they keep him as an employee because I WILL REQUEST him for my next inspection.

Way to go Carl!!!

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Christina C Vvh

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Verified Reviewer
| map-marker Fort Myers, Florida

I have called truly nolen several times about my service and now have roaches

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First I had Matt for years and he was great. He moved to a different location and then I had Brian.

Him and his brother moved on to a different place. Truly hasnt been to my house in months. I called and they sent out some lady who wanted to use just Botox I said no. Then I called and the manger came out used something.

It didnt work. Im now infested with German cockroaches all through my house . Even after the Hurricane the guys came out and sprayed I never had them. I been building my home back and now so severely infested its going to take months to get rid of them.

I keep telling them to use the spray Matt used. I pay over. $1,000 dollars a year for the yard and my home to get roaches!! Im not happy .

Tonight we killed 10 roaches. Big and babies so now they have hatched in my new home! What does it take to get a person to know how to do their job!

Only if Matt could train everyone there might not be a problem here. Im definitely not a happy customer!

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User's recommendation: Don’t let them fool you on a product they use . Call and ask for Matt!

ALEXUS T Kbd

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Verified Reviewer

Good techs, awful customer service

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Just got off the phone with them regarding an issue I thought was resolved at the end of December/early January. Of course it wasn't. I asked to speak to someone above the condescending CSR that told me there was nothing he could do and he told me a manager couldn't do anything for me and "i wasnt getting a free service", which I never asked for. He said a manager wasn't available and would get back to me but I won't hold my breath.
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Pros:
  • Techs are great
Cons:
  • Customer service reps need better training

Preferred solution: Apology

User's recommendation: Go somewhere else

Christina C Vvh

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Verified Reviewer

Infested with *** roaches

They forgot to come after 4 months, I called the guys who usually come quit. Matt went to another location. Matt and the two other guys knew their job. A lady came out and said she was going to use Botox I said not for $500 a year your not. The manger came out and said it was all taken care of well its not Im so infested with *** roaches they have hatched now! I pay over $1,000 a year to be infest In my new home after the hurricane!!!
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Pros:
  • Matt knows his job and products

Preferred solution: Price reduction

User's recommendation: Ask for Matt he knows his job

Anonymous
map-marker Fort Myers, Florida

Billing error

DI had an agreement with a manager to try and get my lawn back in shape by end of year and then I would pay their bill. I told this to the billing department. They turned me over to a Collection Agency and I have paid the bill and they wont rectify the situation. They turned it over a month after I paid the bill.
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User's recommendation: Do not use this service.

Janet S Imr

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Verified Reviewer
| map-marker Adelaide, South Australia

Unhappy

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I requested a call back from Truly Nolan and this was answered promptly by Bryce. This is the only good thing I can say. I asked him questions and he responded solely by telling me a time Truly Nolan can visit. He did not address my questions or concerns and did not say anyone would. Hence I cancelled.
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Preferred solution: Nothing, my reason for posting was to make others aware.

User's recommendation: I would not recommend this service to anyone who has questions.

Tomas P Qyk

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Verified Reviewer
| map-marker Cape Coral, Florida

Truly NOLEN Unprofessional work.

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Original review May 31, 2023

Hello,Im Tomas Perez my address is:228 SW 26th terrace Cape Coral Florida 33914.I thought when I ordered a service with truly Nolen because the issues I started having after the hurricane with rats at home,that they were a professional company.This is the second time I talked to them but they dont pay attention at all,the continuing to do anything they want to do,and just the way they wanted.the rats still at our house and I catch more than them.I complained several times about the in between prolonged visits and they dont care,they supposed to came here every two days.But sometimes they prolonged this period of time.I told them that I just want my money back,and they dont say anything,just told me once that the client always has the right,and that they will improve their service.But its not true.They are still lying to me.And to let the time go.So Im wondering myself who can help indefensible people against these enormous and powerful Companies that apparently still doing their good job for years and years.

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Loss:
$900
Cons:
  • Service provided
  • Service
  • Poor accomplishment and unpunctuality

Preferred solution: Full refund

User's recommendation: I not recommend at all this company

Anonymous
map-marker Miami, Florida

Wouldn’t honor my contract

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After 50 years. Wouldnt repair or fix or replace anything said we had arbitration clause. We did not.
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Samika Btf
map-marker Miami, Florida

Excellent service

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Richard E. Always on time and always doing a complete and thorough inspection and application as needed.
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User's recommendation: Could not want better service!

Anonymous
map-marker Tyngsborough, Massachusetts

Taking advantage of a terrible situation

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We were 6 months and 3 days into a year contract when Hurrican Ian hit. We lost our entire home due to flooding. I contacted Truly Nolen 3 times for a refund and they would not give me one because we were 3 days over our 6 month contract. We lost everything and when every cent counted they didn't care!! We will never do business with them again. They have no conscience. They just kept our money and didn't care..
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User's recommendation: Use another company, not Truly Nolen

Gladys M Lcv

Not sure if service done if not home.

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Most of the time Im not home. Usually they post a sign when services is rendered, but the last was so old I trashed the sign. The sign is an indication of serve for my understanding. How I truly know then, service was rendered if Im not home?
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Pros:
  • Report
Cons:
  • Signs

Preferred solution: Price reduction

User's recommendation: To place date on sign of services

Elena M Chg

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Verified Reviewer
| map-marker Port Charlotte, Florida

Billing and customer service

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I had contract with this company from October 2020 to October 2021. And I decided to have contract with company that uses eco-friendly treatment. I started receiving letters from Truly Nolen with renewal payments for service. Sudden I got letter from collection agency that I didn't pay $105 for home treatment plus $10 late fee. From October 2021 I didn't have any treatment and I never thought what reason to refuse the service of a company could send letter to collection agency.
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Pros:
  • Pointless
Cons:
  • Trapped in contract

Preferred solution: Remove my account from collection agency and never bother me again.

User's recommendation: never ever

William S Wir
map-marker Albuquerque, New Mexico

Dissatisfied customer

What part of Call before you come do you not understand. If I am not home and everything is locked up, don't just throw a few granules in the front yard and send me a Bill. The ants and spiders are still here, and I can do it better myself.
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Preferred solution: Schedule another service. Call me first and stop being so cheap on the product you apply.

Michael M Xfu
map-marker West Park, Florida

Extreme termite damage over a period of 14 years which they took advantage of my mother who was in her late 80s and till she was 95 they told her there was no damage in our house where we found ***

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Extreme termite damage throughout the entire house underneath tile floors in the bathroom the Oakwood floors and living room dining room and bedroom eating through with holes you could look right through to the ground below they told her there was no severe termite damage. When I inspected the house they offered me $4500 and then another $6000 if I signed a release I will not except that so far it has cost me over $50,000 in repairs and Im still Not done. This company is a total fraud
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Loss:
$50000
Cons:
  • Company did not honor the contract

Preferred solution: Let the company propose a solution

rldwin D

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Verified Reviewer

Half fast service

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Under contract since October 2020 till October 2021. I will not continue as a customer when the contract expires. Technicians dont do full service as agreed but I have to pay fully every month. Corporate headquarters doesnt help resolve issues at all. These are scam artists.
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Cons:
  • No resolutions

User's recommendation: Go online or Home Depot and do it yourself.

Anonymous
map-marker Fort Myers, Florida

Disappointed service

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Hv contracted with Truly Nolan to do pest control on our home; we told them we found rats in our house. They did some traps and drugs. After a week later they came back to check on the house, they found a rat was trapped and they left the dead rat in our garage workbench then left. We asked them why they left it there. They just saying that we could threw it ourselves into our trash can.
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User's recommendation: Their prices are comparatively high and unable to refund the balance to you if you sold your home and you prepaid all fees in advance.

About

Summary

Truly Nolen is a company that provides pest and termite control services. Truly Nolen offers a wide range of pest, bed bug, scorpions, rodent, bee and wasp, bird control services, termite control services, Florida lawn care services and many more. If you suffer from pests, Truly Nolen is one of the best companies to apply to. Truly Nolen provides its services to both individual and corporate clients. Experienced specialists and effective products used by Truly Nolen are the way to a life without pests. Thousands of people have already made sure Truly Nolen is one of the most reliable pest control companies to deal with.

Truly Nolen reviews and complaints

Truly Nolen is ranked 19 out of 146 in Pest Control and Services category

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