Truly Beauty
Truly Beauty Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truly Beauty has a 3.4 star rating from 5 reviews; consumers are mostly neutral and 50% would likely recommend. Truly Beauty reviews note strong scent and product quality comments alongside recurring mentions of subscriptions and customer service.
Key Takeaways for Future Customers
- Products and scents receive positive mentions; soft serve favored over glazed donut.
- Price level described as medium; location and website valued by reviewers.
- Pack and shipping quality can vary; secure packaging recommended.
Negative Feedback / Risk Areas
- Recurring customer complaints about auto-ship and subscriptions charging every 30 days.
- Billing, refunds, and double charges reported with slow refund resolution.
- Missing or damaged items and difficulty reaching customer service for replacements.
Positive Feedback
Customers praise product scents, packaging, and occasional helpful customer care when replacements are handled.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truly Beauty has a 3.4 star rating from 5 reviews; consumers are mostly neutral and 50% would likely recommend. Truly Beauty reviews note strong scent and product quality comments alongside recurring mentions of subscriptions and customer service.
Key Takeaways for Future Customers
- Products and scents receive positive mentions; soft serve favored over glazed donut.
- Price level described as medium; location and website valued by reviewers.
- Pack and shipping quality can vary; secure packaging recommended.
Negative Feedback / Risk Areas
- Recurring customer complaints about auto-ship and subscriptions charging every 30 days.
- Billing, refunds, and double charges reported with slow refund resolution.
- Missing or damaged items and difficulty reaching customer service for replacements.
Positive Feedback
Customers praise product scents, packaging, and occasional helpful customer care when replacements are handled.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was Contacted By A Recruiter From The Company !!!!!
- - A recruiter contacted me about training and a $15 payment.
- - I was advised to email the Truly Beauty Company to verify the recruiter.
I was contacted by a recruiter, Goldie, for training who told the finance department to pay me $15! I was trying to ensure the recruitment is legit before I proceed with training later this evening! I was told by the customer service representative to send an email to the Truly Beauty company for their department to verify the recruiter as a company recruiter.
- Have wonderful customer service
User's recommendation: I Will Recommend To Future Customers !!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, Michigan
I am calling with a question about an...
I am contacting you regarding a question about an order. I tried a glazed donut.
I hate it compared to how much I love soft serve. Can I have a refund ($33 plus shipping) so I can order soft serve again, please, or can you just send soft serve oil as a one-time courtesy?
- Soft serve smells amazing
- Glazed donut smells bad
Preferred solution: Deliver product or service ordered
User's recommendation: Soft serve smells better that glazed donut
Cancel 30 day prescription
Please cancel my every 30-day products. I was not aware of receiving products every 30 days. I didn't choose to receive products every 30 days.
- Products are great
- Automatically charging customers products every 30 days
Preferred solution: Stop sending me products every 30 days.
Returned a product and did not get a refund
- - Returned item not credited to original payment.
- - I have the receipt and need the store to contact me to issue a refund; phone contact was hard.
I returned a product and did not get credit to the original payment. So Im very disappointed with the store I need somebody to gy in contac with me so I can get a refund.
I do have the receipt where I sent the product to the store. I did not get a phone call from the store and when I call then it was very hard to get in contact with a human being.
Missing items
Easy peasy. Was missing the free gift.
C.S.
confirmed the order was placed during the promotion period and it was shipped the same day. No problem
Portland, Oregon
I just received my products and both both bottles were damaged. Customer Care was very good about replacing them.
Received both bottles of oil that were destroyed in the box. Both lids broken off and glass everywhere. What a mess it was to clean up.
User's recommendation: Just make sure to wrap the bottles securely before shipment!!!
The Bronx, New York
Delivery
They failed to deliver my package, not happy with the company/.//../:($$?,;.,,???hhgghhjjk///nansjjbsjnnznnjsn
Slidell, Louisiana
Charge
- - Customer says they are being charged monthly after trying to cancel a supposed one-time purchase.
- - They say they are charged $90 every month.
Yall keep charging my card every month after I called yall multiple times and tryed canceling whatever subscription yall subscribe me to it was only meant to be a one time purchase. I dont know why yall keep charging me $90 every month.
User's recommendation: This place a *** scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Helpful Feedback
- - I love Truly Beauty's scents and packaging.
- - In stores, every product is opened, sticky, and lacks safety seals, which concerns me.
Company fixed the issue and I have been provided with apology. I went back on forth with their team, arguing my point politely.
After much ignoring my question, they finally apologized, and said they will follow up with their team on how to resolve this issue with the seals and tabs. Thanks Truly!.
Now I know I dont usually write these kinds of messages, but I feel this is an issue a lot of people want to be addressed. So here is my helpful feedback.
I love Truly Beauty!
The scents, the packaging, PHENOMENAL!! My sister buys your products and I love smelling and trying them out! I wanted to buy some in the store, because I wanted to smell the scents to see if it would be right for me.
But as much as much as I love your products, there is a pressing issue that needs to be heard.
In EVERY single store that I have been in that sells your products, EVERY single product, jar, and serum bottle has been opened, dipped into, and is sticky on the sides. As a costumer this really turns me off from buying your products in store, because I dont want to buy a product that somebody else has put their dirty fingers into.
My sister and I were very disappointed to find the condition of the products.
I live in Ontario, and this seems to be a very big problem.
I believe this has happened because the products dont have any safety seals or tabs to protect them. Shouldnt the product be protected for the costumer who actually buys it to use?
I really hope this issue is resolved soon and that my bad experience, dissatisfaction, and inconvenience is listened to.
Thank you Truly!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Absecon, New Jersey
Missing items in my package. Ordered a set but an empty pouch came instead!
- - Bought Ultimate Coco Cloud Shave Set for $100+ but got only a razor.
- - Three Coco Cloud products were missing; no refunds or replacements guidance.
I bought the Ultimate Coco Cloud Shave Set for over $100. Instead of receiving the set, I just received a pouch with nothing inside but the razor.
Im missing all three of the Coco cloud products that were supposed to be inside.
This was purchased for college. I will be leaving in a few days and havent heard back anything on how to get my products or money back to buy new ones because I will need shave stuff for school.
User's recommendation: Amazing products but didn’t receive the things I paid for.
Tampa, Florida
Damaged products need replacing
- - They asked me to send photos of damaged merch.
- - I sent them and heard nothing.
- - It was a gift for my daughter's birthday; I won't order again.
So Truly Beauty called and asked me to take photos of damaged merch and send to their email. I did and have heard nothing.
I followed up twice more and haven't heard a word.
This was a gift package for my daughter's bday. I won't be ordering from Truly Beauty again.
User's recommendation: Don't expect much for these overpriced items.
Resolved: I want cancelled my order
Company fixed the issue and I have been provided with apology.
No one answered. The website states 24/7 customer service.
I wish to cancel an order I made accidentally. Cannot pay.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerDidn't receive all of my order
I did not receive everything I ordered. I am missing the glass skin facial serum. Thank you in advance.
Preferred solution: I would like everything I payed for.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing items from my order
- - Two items were missing: Unicorn Body Butter (full size) and the lip plumper.
- - There has been no reply after two days of contacting the company.
IMy order was missing two items. It was missing the main thing I was ordering from Truly beauty for the Full size Unicorn Body butter and the lip plumper. I have reached out to the company for two days and have not heard a peep.
- Wonderful smelling products that are very hydrating
- Missing items from order
- Terrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: I will not purchase from this company again, unless they settle this dispute.
I was charged twice for an order!!
I have been charged for an order. I only ordered once.
which I was charged for twice on my account. I need someone to contact me immediately and refund me my money back as soon as possible.
- I liked my product when i had odered it over a month ago
- Being charged for the same amount again
Preferred solution: Full refund
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Omg over 10,000 charged wow