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TruLoft.com false representations

The marketing tactics used by TruLoft.com is extremely mis-leading. Consumers be aware! I was an actual customer. 1. The lowest price guarantee ONLY applies to quotes from company that has a word LOFT in the name. That already stripped away 99% of the competitors. If you don't read EVERYTHING on their website, you will never find this out. 2. Now, their "3-D" plan is just ridiculous. They didn't even measure things correctly!! The plan & model was simply not drawn correctly. And supposedly, with 3-D, you could navigate around and see how the house look like after construction. NO!! All they give you is some print-outs (with incorrect dimensions). With the incorrect dimensions, the end-product is just not what you expected. No simulation of actual lighting, etc. Just some clumsy print-outs, and not even in colors, but black & whites. 3. Now, to the employees being the owners of the company. Chris Doering doesn't do any actual work. It appears that the other two Latino "owners" are doing all the work. Not sure what's the arrangement, but you know, 1% ownership is also called "owners". Looks like another marketing gimmicks. 4. Scheduling was a big issue. They would grab your business, have you paid the first $1K or whatever amount, and then, you need to wait for a LONG time. Between my first payment to actual start, I waited 3 months if not more. Of course, their excuses were that it takes time for the city to approve the permit of construction, etc. Time IS money in rental leasing. Can you imagine losing rental income for 3 months? 5. They go out of their way, emphasizing the new texturing of the new walls will match the existing ones. Right, but they do NOT do ANY painting. Your walls will be drywalls, period. 6. When they are done with the work, expect that your paint will be all messed up. You would expect that after construction, everything ELSE was the same way as they were. But they made zero effort to touch up, and/or paint it back for any parts of the drywalls that they took down for constructions. I ended up with a wall, with one third of it having the white color instead of the original color. 7. What about dusts? Thanks, but no thanks. They didn't follow my instruction, NOT to remove the dust cover. They wanted to save time, and/so dust would be a lower priority. 8. And calling them to finish something that they should have done after they left is basically an impossible task. They wouldn't even take my calls. If you have ANYthing in contract that needs to be done, make sure you hold extra payment against them. Any payment for the extra items that should be done, they are happy not to do them instead, but just move on, especially after they've got the most profitable part of completing the loft. Be sure to put dates on the contract and penalty clauses, and all the details, like paint touch-up, etc. Be careful when dealing with them. Nice words don't count.
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2 comments
#685681

I have had the pleasure to work with Truloft and was truly amazed at the amazing work they put in. My house was done in a timely manner and everyone who comes into my home is simply astound by the new additions.

My house has been completely transformed. The guys who worked on it were very clean, making sure they cleaned up any messes before heading home, this was done every day. I didn't know what to expect, as I am not a very visual person, but they explained everything to me step by step. They offered great advice and suggestions as to what should be done to my house.

The guys were very helpful. I was truly impressed with their work ethics.

Highly recommend this company to anyone and everyone! :)

#643674

This is obviously a really a low punching competitor hitting far below the belt. 100% of the claims are totally absurd and falsified.

TRULOFT customers are all very happy. There is only exception; one homeowner who asked us to do something without a permit and we refused.

He wasn't too happy, but even he wasn't angry enough to enter a false claim like this.

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ID
#354467 Review #354467 is a subjective opinion of poster.
Location
Tustin, California
Loss
$1000

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