Truliant Federal Credit Union Reviews
Truliant Federal Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truliant Federal Credit Union has 1.1 star rating from 3 reviews; consumers report mostly negative experiences with billing, fees, and service responsiveness.
Positive Feedback
Members cite helpful interactions for auto loan matters and note instances of excellent service when reached by phone.
Negative Feedback / Risk Areas
- Repeated Truliant Federal Credit Union customer complaints about fees eating gift card balances and billing errors.
- ATM dispensing issues with accounts still debited.
- Poor availability of customer service and no after hours support causing late fees and access problems.
Key Takeaways for Future Customers
- Check billing and refunds promptly and expect to request a refund if needed.
- Consider membership support limits for payments and account access outside business hours.
- Monitor account activity closely and document interactions for dispute resolution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truliant Federal Credit Union has 1.1 star rating from 3 reviews; consumers report mostly negative experiences with billing, fees, and service responsiveness.
Positive Feedback
Members cite helpful interactions for auto loan matters and note instances of excellent service when reached by phone.
Negative Feedback / Risk Areas
- Repeated Truliant Federal Credit Union customer complaints about fees eating gift card balances and billing errors.
- ATM dispensing issues with accounts still debited.
- Poor availability of customer service and no after hours support causing late fees and access problems.
Key Takeaways for Future Customers
- Check billing and refunds promptly and expect to request a refund if needed.
- Consider membership support limits for payments and account access outside business hours.
- Monitor account activity closely and document interactions for dispute resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Gift Card Issue
- - Gift card expires 11-26; fees reduce value.
- - Dec: offered $100 back or a check; check not received.
I have a gift card that expiration date is 11-2* ***.00 was given to me and because of some kind of fees it is now worth nothing I have been on the phone with the 800 # on the card I called back in Dec they told me they would either put the 100 back available on the card or send me a check I said check please then when I didnt receive the check I called back another person told me the check would be in the mail in 3-5 days. Then I called back today they said nothing that they could do and that I just have to accept it well I think that is wrong why would the card have an exp date on it for 11-26 if you are going to take the entire card amount prior to that date by charging fees its just not right
- Taking money with fees
Preferred solution: Full refund
Atm did not give me mymoney bu it deducted from my account
The reviewer tried to contact the company before posting this review.
Tried to get my weekly bill money out machine showd transaction completed but never opened up money slot to dispensedont use atm out side northoint University Parkway branch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Gastonia, North Carolina
Checking Account
The reviewer tried to contact the company before posting this review.
- - Money was taken out twice for car insurance.
- - Please cancel the second charge and refund it.
My problem is money was taken out of my account twice for my car insurance and it's only supposed to be taken out once. So I need that second transactions to be canceled and put back in my account please?
- Excellent service
Preferred solution: Full refund
Winston-Salem, North Carolina
Make payment
The reviewer tried to contact the company before posting this review.
- - No after-hours line; hard to reach in business hours.
- - Could not unlock account or pay online as a guest.
- - Late fees may apply; payment is still required.
If you are a working individual like I am it is hard sometimes to contact during business hours. They do not have an after hours line like most banks to be able to help you.
So I could not get my account unlocked or make an online payment as a guest user nor could I contact anyone so now I will have late fees because I could not reach a human or get online to work properly. But they will still want the payment and now fees because I could not reach anyone.
- Auto loan
- More customer service would be nice
Preferred solution: Help with online payments
User's recommendation: Disregard your life and jobs to make sure you call before 445pm or you are out of luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNumber changes
Not changing my number to get into my account so I can see my balance I need to be able to see my money
- Poor customer service
Preferred solution: Full refund
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