Laura G Yzx

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Verified Reviewer

Gift Card Issue

I have a gift card that expiration date is 11-2* ***.00 was given to me and because of some kind of fees it is now worth nothing I have been on the phone with the 800 # on the card I called back in Dec they told me they would either put the 100 back available on the card or send me a check I said check please then when I didnt receive the check I called back another person told me the check would be in the mail in 3-5 days. Then I called back today they said nothing that they could do and that I just have to accept it well I think that is wrong why would the card have an exp date on it for 11-26 if you are going to take the entire card amount prior to that date by charging fees its just not right

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Loss:
$100
Cons:
  • Taking money with fees

Preferred solution: Full refund

Laquan Pdm
map-marker Minneapolis, Minnesota

Atm did not give me mymoney bu it deducted from my account

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Tried to get my weekly bill money out machine showd transaction completed but never opened up money slot to dispensedont use atm out side northoint University Parkway branch
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Kali M Tds

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Verified Reviewer
| map-marker Gastonia, North Carolina

Checking Account

My problem is money was taken out of my account twice for my car insurance and it's only supposed to be taken out once. So I need that second transactions to be canceled and put back in my account please?
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Loss:
$258
Pros:
  • Excellent service

Preferred solution: Full refund

Jennifer F Vee
map-marker Winston Salem, North Carolina

Make payment

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If you are a working individual like I am it is hard sometimes to contact during business hours. They do not have an after hours line like most banks to be able to help you. So I could not get my account unlocked or make an online payment as a guest user nor could I contact anyone so now I will have late fees because I could not reach a human or get online to work properly. But they will still want the payment and now fees because I could not reach anyone.
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Loss:
$15
Pros:
  • Auto loan
Cons:
  • More customer service would be nice

Preferred solution: Help with online payments

User's recommendation: Disregard your life and jobs to make sure you call before 445pm or you are out of luck

Joshua D Gvf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Number changes

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Not changing my number to get into my account so I can see my balance I need to be able to see my money
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Loss:
$1000
Cons:
  • Poor customer service

Preferred solution: Full refund

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