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TRUFF

TRUFF

truff.com
What is your customer experience with TRUFF?

TRUFF Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

TRUFF has a 1.4 star rating from 2 reviews with consumers largely dissatisfied; rating distribution is 100% unfavorable and reviewers note high price and poor customer service and discounts. TRUFF reviews mention navigation and redemption issues and order problems.

Positive Feedback

Some customers acknowledge product quality when received, though positive mentions are rare.

Negative Feedback / Risk Areas

  • Repeated TRUFF customer complaints about points redemption failing and website navigation.
  • Reports of orders taken but not shipped and requests for refunds and billing disputes.
  • Poor or unavailable customer service and unclear return instructions.

Key Takeaways for Future Customers

  • Expect to check reviews and confirm shipping before purchasing given service risks.
  • Document orders and payment for refund claims and follow up promptly with customer service.
  • Be cautious with subscriptions, auto-ship, or promotions until points redemption is verified.
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Wayne K Igy
map-marker Bloomfield Hills, Michigan

Having trouble using points

The website just ignores points and charges full price. This has happened before. I wish the website were easier to navigate.

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Loss:
$15
Pros:
  • Love the product

Preferred solution: Price reduction

Wayne K Igy
map-marker Bloomfield Hills, Michigan

Having trouble using points

This has happened to me a couple of times. I either can't find out where to redeem points, or I find the poll down on my PC and set it to get points as credit, and it pays full price. There's no way to contact them.

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Pros:
  • I like the stuff

Preferred solution: Price reduction

Lucille R Dzd

Received box, already cancelled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I no longer need and did not order truffle. Please refund my money and tell me how to ship back the items.

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Pros:
  • Please refund my money and i am shipping product back

Preferred solution: Full refund

Resolved
Bastian Ozf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Took my money but never shipped my order

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Updated by user Jan 27, 2025

Company fixed the issue and I have been provided with apology.

Updated by user Dec 29, 2024

Don’t recommend this is a scam

Original review Dec 28, 2024

Scam you took my money and did send my order. Call me or refund my money.

OrderTR664040. Let me know what you want to do.

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