Truexskin
Truexskin Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truexskin has 1.0 star rating based on 1 customer review. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Fake ad, used JC Penney photo, claimed products from JC Penney.
Truexskin ran an ad for free cosmetics from JC Penney, $100 worth for the price of shipping. I received an unknown brand face cream and was charged $4.94 on my debit card.
So I was burned for $4.94 I thought. Two weeks later I was charged $102 plus change. As I was talking to my bank about a dispute that amount changed to $89.18. I found a phone number for them.
The rep I spoke with (said his name was Prince) said if I had not returned the cream within the trial period, I owed them the whole charge. The ad I saw said nothing about a trial period. It was clearly FREE, pay ONLY shipping. I told him it was for JC Penney products which he never denied, but was some off brand, which he did not deny.
I said I would write to the BBB, he said snarkily that after they read their terms and conditions I would lose. The ad I used had no terms and conditions. Clearly these people used a fraudulent ad from JC Penney to lead on the customer. The link to pay had no such terms and conditions, After some heated discussion, he offered to return 50% of my money (he offered 30% first).
He said it was 50% of nothing. I finally said "I will take 50% for now." I haven't seen it in my bank account yet. This is a total SCAM. The tiny jar of face cream is barely worth the cost of shipping, has no information on the jar.
I will continue to go after these people. Do not respond to their ads!
- Fraudulent ad
- Refusal to refund charges
- Fraudulent charges
Preferred solution: Full refund
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