Truexskin
Truexskin Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truexskin has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with a 100% unfavorable rating distribution and complaints about customer service, exchanges, refunds, cancellations, and high price level. This summary reflects Truexskin reviews.
Positive Feedback
No positive aspects were reported in the available customer feedback; the lone reviewer described a negative experience.
Negative Feedback / Risk Areas
- Alleged fraudulent advertising and misleading free-offer that led to unexpected billing and large charges.
- Difficulty obtaining refunds and cancellation clarity; reviewer reports poor customer service response.
- Risk of trial, subscription, or auto-ship style charges appearing after initial shipping fee.
Key Takeaways for Future Customers
- Check Truexskin customer complaints and Truexskin reviews before responding to ads.
- Review terms carefully, monitor bank statements, and contact your bank immediately for disputed billing.
- Be cautious with offers that claim free products; confirm refund and return policies first.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truexskin has a 1.0 star rating from 1 review; consumers are mostly dissatisfied with a 100% unfavorable rating distribution and complaints about customer service, exchanges, refunds, cancellations, and high price level. This summary reflects Truexskin reviews.
Positive Feedback
No positive aspects were reported in the available customer feedback; the lone reviewer described a negative experience.
Negative Feedback / Risk Areas
- Alleged fraudulent advertising and misleading free-offer that led to unexpected billing and large charges.
- Difficulty obtaining refunds and cancellation clarity; reviewer reports poor customer service response.
- Risk of trial, subscription, or auto-ship style charges appearing after initial shipping fee.
Key Takeaways for Future Customers
- Check Truexskin customer complaints and Truexskin reviews before responding to ads.
- Review terms carefully, monitor bank statements, and contact your bank immediately for disputed billing.
- Be cautious with offers that claim free products; confirm refund and return policies first.
Turn one complaint into a collective action
Fake ad, used JC Penney photo, claimed products from JC Penney.
- - Ad offered JC Penney cosmetics free, pay shipping.
- - I was billed 4.94, then about 102, then 89.18; dispute ongoing.
Truexskin ran an ad for free cosmetics from JC Penney, $100 worth for the price of shipping. I received an unknown brand face cream and was charged $4.94 on my debit card.
So I was burned for $4.94 I thought. Two weeks later I was charged $102 plus change. As I was talking to my bank about a dispute that amount changed to $89.18. I found a phone number for them.
The rep I spoke with (said his name was Prince) said if I had not returned the cream within the trial period, I owed them the whole charge. The ad I saw said nothing about a trial period. It was clearly FREE, pay ONLY shipping. I told him it was for JC Penney products which he never denied, but was some off brand, which he did not deny.
I said I would write to the BBB, he said snarkily that after they read their terms and conditions I would lose. The ad I used had no terms and conditions. Clearly these people used a fraudulent ad from JC Penney to lead on the customer. The link to pay had no such terms and conditions, After some heated discussion, he offered to return 50% of my money (he offered 30% first).
He said it was 50% of nothing. I finally said "I will take 50% for now." I haven't seen it in my bank account yet. This is a total SCAM. The tiny jar of face cream is barely worth the cost of shipping, has no information on the jar.
I will continue to go after these people. Do not respond to their ads!
- Refusal to refund charges
- Fraudulent charges
- Fraudulent ad
Preferred solution: Full refund
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