New Reviewer

Kept our money

We registered for a trail ride with Truewest and actha after we signed up is when they let us know that instead of the 6 mile 6 obstacles, as advertised. It was changed to 13 miles. We called them the day we found out and they would not refund anyone's money. They said they could refund unless actha agreed. When we contacted actha they said Truewest would have to refund. They just kept running all five of us around. Needless to say we never got our money back...they never offered to give us credit or make it right in anyway. Several of us called and tried to talk with them but they would not work with any of us.
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#349536 Review #349536 is a subjective opinion of poster.
Doylestown, Pennsylvania

Travel Expert Talks

Vacation Rentals: Refund, Cancellation and Safety Tips

Nov 6, 2020

How to find proper vacation rentals? Can you cancel and refund? How not to be scammed with a vacation rental? Mary Branum, a vacation rental expert, shares tips on how to refund a vacation rental and what to do if you have issues with renting.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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