True Nature Group Reviews
True Nature Group Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Nature Group has a 2.0 star rating from 1 review and consumers are mostly dissatisfied. Reviewers highlight poor customer service, damaged or improperly prepared products, and a low price level; product diversity is noted.
Key Takeaways for Future Customers
- Read True Nature Group reviews and check product details before ordering.
- Expect limited customer service responsiveness and restrictive returns policy for international orders.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and unclear ingredient information.
- Reports of damaged packaging, incorrect product preparation, and difficult returns for overseas customers.
Positive Feedback
Reviewers value product variety and note a low price level.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Nature Group has a 2.0 star rating from 1 review and consumers are mostly dissatisfied. Reviewers highlight poor customer service, damaged or improperly prepared products, and a low price level; product diversity is noted.
Key Takeaways for Future Customers
- Read True Nature Group reviews and check product details before ordering.
- Expect limited customer service responsiveness and restrictive returns policy for international orders.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and unclear ingredient information.
- Reports of damaged packaging, incorrect product preparation, and difficult returns for overseas customers.
Positive Feedback
Reviewers value product variety and note a low price level.
Media from reviews
Tampa, Florida
Stop trying to bill me
I ordered a product that did not do Anything, then you signed me up for a subscription with auto pay that I didnt sign up for, so my bank that God declined the pay twice but canceled my debt card twice so now Chase is sending the second card. 1.
Stop auto re ordering for consumers 2.
Get a real number that works for people to call. Never again.
User's recommendation: Do not order period…..
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Verified Reviewer |
Milton, Florida
Es customer. I bought a ribeye to check...
Newcustomer. I bought a ribeye to check you out.
If I knew it was fully cooked I never wouldve ordered it.
Itll only get tough when reheated. Im not a happy camper.
Preferred solution: Recognize
Tel Aviv, Tel Aviv
Cinsulin pills I ordered from you
- - The container of Cinsulin pills (item # 135****) arrived broken and pills spread in the bag; no photo could be attached.
- - The customer wants this not to happen again.
The container of Cinsulin pills (item # 135****), I got today was totally broken and the pills were spread in the bag.
I would like to let you know, so it will not happen again.
I dont know how to add the photo of the broken container.
Thanks
Boshi Rivka
True Natural Sunscreen Non-Existent Customer Service
- - No customer service; requests for ingredient details were not answered.
- - Responses about ingredients were vague.
- - Intl returns are limited.
No customer service at this company. I unwittingly purchased products from True Natural with questionable ingredients.
Sent numerous emails to True Natural asking for information regarding specific ingredients in these products. True Natural did not provide the requested information in response to my numerous emails. The email response I was sent provided vague and misleading information. This company does not behave with honesty or transparency.
Now stuck with poor quality products I can't use. Behaviour is very questionsble and unethical. In addition True Natural's 30 day returns policy does not allow international customer's sufficient time to return products. I am in Australia and it took 21 days for these products to reach me in the first instance.
Very disappointing experience. BUYER BEWARE!!
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Dear True Natural Team
Your company received this parcel two days ago yet I am still to hear from you and/or receive my refund. So please make good on your assertions and refund my money.
With regard to my requested cancellation of my order, I sent this immediately after the order was placed, yet my request was ignored and the items shipped in any case. I am now $28 out of pocket for original and return postage with packing, all this for a $40 refund, so no, this is not quite good enough. The order should have been cancelled promptly or your company should have rightly covered the return postage. Your mistake, yet I'm out of pocket.
Not happy. Not good enough
Dear Francesca,
We've responded to each and every email you provided with information about the product. These requests came after product was purchased and shipped overseas.
Our 30 day policy allows customers to request a refund within 30 days, and despite that, this restriction was waived so that you can return the product for FULL REFUND less the shipping cost incurred, which is detailed in our guarantee.
We have many repeat Australian customers who purchase our products and we fully honor our return policy and often waive restrictions if there is good reason - which was done in your case.
Sincerely
True Natural Team