True Natural Gas
True Natural Gas Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Natural Gas has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Leaving their service.
Cons: Customer service, Accountability, Communication.Recent recommendations regarding this business are as follows: "use a different provider, they'll cheat you when it's time to cancel.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
True Natural Gas has 1.4 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Leaving their service.
Cons: Customer service, Accountability, Communication.Recent recommendations regarding this business are as follows: "use a different provider, they'll cheat you when it's time to cancel.".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
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Verified Reviewer
Didn't cancel my service when they said they would, then charged me for an extra month.
Cancelled my service because I was moving. They delayed coming out for the disconnection until the day after the new billing cycle started to ensure I would have to pay for an extra month. Absolutely scummy behavior.
- Will cheat you when it is time to move and cancel
Preferred solution: Full refund
User's recommendation: use a different provider, they'll cheat you when it's time to cancel.
Definitely No
Been a customer for since 2017 and called customer service for the first time. Was not able to set up account online and not able to make payment via credit card on phone either resulted $10 late fee charge for the first.
Customer service was rude with an attitude and from her tone, she did not cared about my concerned except to take my credit card number for payment. Did not bother to review my account , offer one time courtesy credit late credit for being a customer since 2017 that has always paid on time.
Totally disappointed with horrible customer service considering customers has to pay $5.95 monthly for Customer Service charge.
Preferred solution: Courtesy credit late fee
Palmetto, Georgia
HORRIBLE customer service.
Switchover from Fireside natural gas was not handled well at all. They only matched the fixed rate for a few months then threw me into a variable rate plan more than doubling my fixed rate plan.
By then , then good rates which I had previously called about from other companies had expired and now faced with $150 charge to change companies. They are crooks, plain and simple. Convoluted rate plans during a switchover of companies and no help whatsoever! Called three times during their switch period , left messages each time and NO CALL BACK!!
ON my fourth try I finally reach a representative. They tell me I have a fixed rate plan only to find out it was until the end of the year and then variable. Horrible service, nothing like the predecessor company Fireside. Avoid at all cost!
They will be losing customers left and right in the coming year and hopefully be out of business soon after. Hoping for layoffs to that company, Tim ATL,Ga
- Switchover handling
Preferred solution: Price reduction
I had the same experience with True Natural Gas when switched from Fireside. I requested fixed rate.
Was never notified of $1.12 variable rate until bill received today. I was told they left voicemails. Problem is I don't have voicemail. Never received anything in mail.
Only email was bills which I paid.
Someone at company dropped the ball on notifying customers. They are not customer friendly.
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Palmetto, Georgia
True Natural Gas = True Natural FAIL
Service was sold by Fireside Natural Gas to True Natural Gas. From the beginning it seemed destined to be doomed.
Communication from TNG 10/3/17 - e-bill customer information notification email 10/20/17 - Welcome email 12/12/17 - Mailed delinquent notice, no other correspondence up to then - auto-pay set up and started process to switch providers. First delinquency in over 30 years. 12/19/17 - e-bill email - WOW the FIRST ONE 12/20/17 - ANOTHER e-bill customer information notification email 01/16/18 - e-bill email - seems like they got their act together but wait! $/therm has jumped from .395 to .970 on my final bill.
01/16/18 - I call them and am told in 12/17 I had gone out of contract. I asked why was I not informed that I was due to renew and if notifications had gone out and how should I have received them. Was told mail, email, and courtesy call.
I never received any of these and customer service was pretty apathetic to the issue...guess switching providers was the right thing to do. I never write reviews and think I am pretty understanding but my advice is STAY AWAY from this company.....
- Leaving their service
- Customer service
- Communication
Preferred solution: Full refund
Good Morning. We are sorry to hear that your transition to True Natural Gas from Fireside Natural Gas did not go as smoothly as we had hoped.
Once the transition took place on October 1st, True began billing and communicating with customer in the same way they were being communicated to before. We apologize if the invoices we sent in November and December did not reach you. Please note we also sent reminders of the contract's expiration by mail, telephone, and notices appear on each invoice we send.
We would be happy to look at your account further and discuss any additional concerns or questions you have. Please contact me at jmolsey@truenaturalgas.com or 678-423-5423, if you would like to discuss this matter.Thank you!
Palmetto, Georgia
Horrible customer experience
It's hard to get any type of non paper billing setup with them. We had just started a new account with them and they did not send us any bills and then cut off our gas.
We've never had our gas cutoff before. This was for a new account and they took no responsibility. That minute discount per therm is not worth the hassle. Stay with known and well reviewed providers.
It was great coming home from a long vacation in the Keys to have no gas and then for them not to turn back on for almost a week.
This was my worst customer experience ever with a company and I hope everyone spreads the word. Once we called and got through to people they didn't care at all.
- Customer experience
Preferred solution: Let the company propose a solution
Cumming, Georgia
True Natural Gas
True natural gas starts off by sending my bills to the address that i was moving away from and not where i had it turned on and my current residence. So after turning off my gas and getting the payment sorted out the customer service rep tells me someone will be out the next day between 8am-4pm.
Taking the day off work, nobody shows up at my house the entire day so i call customer service and they check the logs and claim that a technician came out and left.
At this point i informed her i was home the entire day, she said the only thing she could do is send someone out the next day with the soonest appointment being from 8am-4pm and that there was nothing else she can do. They have no accountability and left no notice or any other proof that they supposedly were at my house.
- Customer service
- Accountability
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Please call Janay Mosley directly at 678-423-5423 to discuss this matter. We look forward to hearing from you!
Good Afternoon, Please call Janay Mosley directly at 678-423-5423. Here at True we work hard to provide great customer service and want to discuss your account and this situation in detail. We appreciate your business and look forward to hearing from you.