True Natural Gas Reviews

Been a customer for since 2017 and called customer service for the first time. Was not able to set up account online and not able to make payment via credit card on phone either resulted $10 late fee charge for the first. Customer service was rude with an attitude and from her tone, she did not cared about my concerned except to take my credit card number for payment. Did not bother to review my account , offer one time courtesy credit late credit for being a customer since 2017 that has always paid on time. Totally disappointed with horrible customer service considering customers has to pay $5.95 monthly for Customer Service charge.

Service was sold by Fireside Natural Gas to True Natural Gas. From the beginning it seemed destined to be doomed. Communication from TNG 10/3/17 - e-bill customer information notification email 10/20/17 - Welcome email 12/12/17 - Mailed delinquent notice, no other correspondence up to then - auto-pay set up and started process to switch providers. First delinquency in over 30 years. 12/19/17 - e-bill email - WOW the FIRST ONE 12/20/17 - ANOTHER e-bill customer information notification email 01/16/18 - e-bill email - seems like they got their act together but wait! $/therm has jumped from .395 to .970 on my final bill. 01/16/18 - I call them and am told in 12/17 I had gone out of contract. I asked why was I not informed that I was due to renew and if notifications had gone out and how should I have received them. Was told mail, email, and courtesy call. I never received any of these and customer service was pretty apathetic to the issue...guess switching providers was the right thing to do. I never write reviews and think I am pretty understanding but my advice is STAY AWAY from this company.....