True Natural Gas Reviews
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ISSUES RESOLVED
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Company responses
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TOTAL REVIEWS
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True Natural Gas Reviews
New Reviewer
Definitely No
Been a customer for since 2017 and called customer service for the first time. Was not able to set up account online and not able to make payment via credit card on phone either resulted $10 late fee charge for the first. Customer service was rude with an attitude and from her tone, she did not cared about my concerned except to take my credit card number for payment. Did not bother to review my account , offer one time courtesy credit late credit for being a customer since 2017 that has always paid on time. Totally disappointed with horrible customer service considering customers has to pay $5.95 monthly for Customer Service charge.
2 comments
ID
Loss
$10
Preferred solution
Courtesy credit late fee
New Reviewer
True Natural Gas = True Natural FAIL
Service was sold by Fireside Natural Gas to True Natural Gas. From the beginning it seemed destined to be doomed. Communication from TNG 10/3/17 - e-bill customer information notification email 10/20/17 - Welcome email 12/12/17 - Mailed delinquent notice, no other correspondence up to then - auto-pay set up and started process to switch providers. First delinquency in over 30 years. 12/19/17 - e-bill email - WOW the FIRST ONE 12/20/17 - ANOTHER e-bill customer information notification email 01/16/18 - e-bill email - seems like they got their act together but wait! $/therm has jumped from .395 to .970 on my final bill. 01/16/18 - I call them and am told in 12/17 I had gone out of contract. I asked why was I not informed that I was due to renew and if notifications had gone out and how should I have received them. Was told mail, email, and courtesy call. I never received any of these and customer service was pretty apathetic to the issue...guess switching providers was the right thing to do. I never write reviews and think I am pretty understanding but my advice is STAY AWAY from this company.....
1 comment
ID
Location
Palmetto, Georgia
Service
True Natural Gas Gas Supply
Pros
- Leaving their service
Cons
- Customer service
- Communication
Reason of review
Poor customer service
Loss
$40
Preferred solution
Full refund
HORRIBLE customer service.
Switchover from Fireside natural gas was not handled well at all. They only matched the fixed rate for a few months then threw me into a variable rate plan more than doubling my fixed rate plan. By then , then good rates which I had previously called about from other companies had expired and now faced with $150 charge to change companies. They are crooks, plain and simple. Convoluted rate plans during a switchover of companies and no help whatsoever! Called three times during their switch period , left messages each time and NO CALL BACK!! ON my fourth try I finally reach a representative. They tell me I have a fixed rate plan only to find out it was until the end of the year and then variable. Horrible service, nothing like the predecessor company Fireside. Avoid at all cost! They will be losing customers left and right in the coming year and hopefully be out of business soon after. Hoping for layoffs to that company, Tim ATL,Ga
4 comments
ID
Location
Palmetto, Georgia
Service
True Natural Gas Customer Care
Cons
- Switchover handling
Reason of review
Poor customer service
Loss
$200
Preferred solution
Price reduction
New Reviewer
Horrible customer experience
It's hard to get any type of non paper billing setup with them. We had just started a new account with them and they did not send us any bills and then cut off our gas. We've never had our gas cutoff before. This was for a new account and they took no responsibility. That minute discount per therm is not worth the hassle. Stay with known and well reviewed providers. It was great coming home from a long vacation in the Keys to have no gas and then for them not to turn back on for almost a week. This was my worst customer experience ever with a company and I hope everyone spreads the word. Once we called and got through to people they didn't care at all.
ID
Location
Palmetto, Georgia
Service
True Natural Gas Gas Supply
Cons
- Customer experience
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
True Natural Gas
True natural gas starts off by sending my bills to the address that i was moving away from and not where i had it turned on and my current residence. So after turning off my gas and getting the payment sorted out the customer service rep tells me someone will be out the next day between 8am-4pm. Taking the day off work, nobody shows up at my house the entire day so i call customer service and they check the logs and claim that a technician came out and left. At this point i informed her i was home the entire day, she said the only thing she could do is send someone out the next day with the soonest appointment being from 8am-4pm and that there was nothing else she can do. They have no accountability and left no notice or any other proof that they supposedly were at my house.
ID
Location
Cumming, Georgia
Cons
- Accountability
- Customer service
Reason of review
Poor customer service
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Please call Janay Mosley directly at 678-423-5423 to discuss this matter. We look forward to hearing from you!
Good Afternoon, Please call Janay Mosley directly at 678-423-5423. Here at True we work hard to provide great customer service and want to discuss your account and this situation in detail. We appreciate your business and look forward to hearing from you.