True Natural Gas
578
CLAIMED LOSSES
6
TOTAL REVIEWS
3K
PAGE VIEWS
True Natural Gas Reviews
Anthony S Bkr
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Verified ReviewerDidn't cancel my service when they said they would, then charged me for an extra month.
Cancelled my service because I was moving. They delayed coming out for the disconnection until the day after the new billing cycle started to ensure I would have to pay for an extra month. Absolutely scummy behavior.
Loss:
$28
Cons:
- Will cheat you when it is time to move and cancel
Preferred solution: Full refund
User's recommendation: use a different provider, they'll cheat you when it's time to cancel.
YokeChing W
Definitely No
Been a customer for since 2017 and called customer service for the first time. Was not able to set up account online and not able to make payment via credit card on phone either resulted $10 late fee charge for the first. Customer service was rude with an attitude and from her tone, she did not cared about my concerned except to take my credit card number for payment. Did not bother to review my account , offer one time courtesy credit late credit for being a customer since 2017 that has always paid on time. Totally disappointed with horrible customer service considering customers has to pay $5.95 monthly for Customer Service charge.
Loss:
$10
Preferred solution: Courtesy credit late fee
2 comments
Viet Moi
Palmetto, Georgia
Please call Janay Mosley directly at 678-423-5423 to discuss this matter. We look forward to hearing from you!
Good Afternoon, Please call Janay Mosley directly at 678-423-5423. Here at True we work hard to provide great customer service and want to discuss your account and this situation in detail. We appreciate your business and look forward to hearing from you.