True Hardwoods

I ordered 2K worth of flooring on 11/12. I asked for an update a few weeks in and was told it'd be delivered by the end of Nov.

No update so on Dec 1 1st I ask for an update (via email) and got no reply. Texted and got a reply saying it'd be by the end of that week, then nothing, and now told it'd arrive to their warehouse Mon (12/7) and that I'd get an update then. Still nothing. No response to email and no tracking number.

I text and get a "not at work now" response.

Worried I was scammed of 2k. BUYER BEWARE!

Service was tremendous. I got exactly what I ordered and saved 40%.

I received it when they said it would arrive.

The floor is beautiful. I could not be more happy.

I recently (Nov. 2016) had a terrible experience with this company.

i ordered 960 sq. ft. of flooring, for $5208.80. The product that was delivered was the wrong color.

(not their fault, I gave them the wrong sku#, given to me by Lowes'). I called repeatedly to request an exchange. At one point the salesman, Jose', who was terrific said he didn't think it would be a problem, but he had to check with his manager, John Holbert. I spoke with the manager once and he even checked to see if the product I needed was available, He confirmed that it was and he would check with the supplier in Md.

or De (?) I called again. The manager answered the phone,"Hi, this is John." When I gave my name he transferred me to his voicemail. I left a message and he never called me back. I called again, the manager was off, and asked for him to be texted.

The salesperson called me back and said the manager (John) said nothing could be done.

Anyone want to buy 32 cartons of Natural Red Oak Mullican flooring? Do not do business with this drop and ship operation.

Great customer service and excellent materials.

I order 1200 sq ft of hand scraped ash and materials were great arrived before they promised. The price was great as well

As for customer service I dealt with Dustin and he was very professional.

Overall great experience have recommended to several friends!!

My experience with Truehardwoods.com was tremendous. They are honest, courteous, and very knowledgeable.

The best part is the prices. I shopped everywhere and they had the best. My hardwood arrived in a very timely manner. The salesman John, Dustin, and Jordan are very professional and far superior to the other online customers I dealt with.

They were also much more knowledgeable than the sales person in my local flooring store. The prices and service are also superior to the big box stores.

I wish all my shopping experiences were this great. I saved enough money to do another project in my house.

I too was skeptical, as I am with anyone on the internet. FANTASTIC is all that I can say.

I ordered (52) cases of Versini Consenza Eucalyptus 5" x 1/2" and other assorted pieces. I dealt with Dustin. Extremely professional, kept all promises, shipped and delivered when they said. In addition all of my (52) cases were the same batch number.

So, no concern as to seconds or mismarked dye lots. My professional installer was totally blown away with the quality of the materials and the manner in which they were shipped and protected. These people are real, have a job-site building and can be seen at anytime.

They all speak real good Southern English. AND the price was simply outstanding.

I recently purchased Anderson Virginia Vintage Heritage Maple flooring from True Hardwoods because they assurred me that they only sell first quality products. I have seen this flooring installed and it looks great, unfortunately, mine does not.

After installing about 1/3 of the "good flooring" the remaining boxes started to have boards with heavy, dark stain on the ends which created an even heavier, dark stripe once the boards were joined together. Rather than the beautiful floor I have seen, mine has dark stripes at the joints. I was going for rustic, not pinstripe! Furthermore, many of the boxes did not contain a mixture of random lengths.

Instead, they were filled with mostly 24" long boards. I contacted True Hardwoods and sent them photos of the flooring. They said they can't control production and that their product was first quality. They did not stand behind the product they sold or offer any compensation.

Beware if you are interested in this flooring or planning to purchase from True Hardwood. My floor does not look like the floors I have seen using this product, and quite frankly was a waste of money. Needless to say I am disappointed with the flooring.

Instead of admiring my flooring, I am looking for large area rugs to cover them up. Maybe True Hardwoods could chip in on those!

True Hardwoods gave it to me straight up front. I was a little reluctant to purchase when they where in Georgia and I am in California especialy when they said it would be 2-3 weeks delivery time on my new hardwood floors.

After looking at all of my options and pricing I decided to give them a shot. The flooring arrived and was exactly what I ordered and it got here in 9 days.

I was surprised the delivery got here early, but at least they were honest and told 2-3 weeks up front. I would definitely use TrueHardwoods.com again if we decide to do another hardwood floor in the future.