New Reviewer

Sketchy company

I ordered the three dog seat belts. It added a dog harness to my order for $16.95 that I did not order. No way to edit order. They will not tespond to me at all. They do not answer phones, e mail or text. There is no chat available as stated on website. Will call credit card company to stop payment. Scammers!!!
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ID
#1352448 Review #1352448 is a subjective opinion of poster.
Service
True Best Friend Customer Care
Reason of review
Order processing issue

I was scammed

I sent 15 dollars for 3 doggy seat belts, didnt get anything, they wont send my money back, SCAMMERS
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ID
#1184720 Review #1184720 is a subjective opinion of poster.
Service
True Best Friend Shipping Service
Reason of review
Order processing issue

Do not buy from True Best Friend (truebestfriend.com)

True Best Friend (truebestfriend.com) advertises free and discounted pet supplies. I ordered a "free" (for shipping of $5.95) pet seat belt and have never received it. After NUMEROUS emails over the past 3 months requesting status, I have only received autoreply responses. They continue to make this offer online. I requested an investigation by the Better Business Bureau in Atlanta GA (near where they are located) and they did not get a response either. I realize that it's only $5.95, but it really ticks me off that they are scamming pet owners. Please be aware and don't buy from this company and please pass the word along. Thanks.
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1 comment
#1429017

I too ordered a 3 dog seat belts, never received them, they scam people.

L. C.

ID
#1057850 Review #1057850 is a subjective opinion of poster.
Service
True Best Friend Shipping Service
Cons
  • Do not respond to my emails
  • Have not refunded my money
  • Do not deliver what i ordered
Reason of review
Problem with delivery
Loss
$6
Preferred solution
Full refund

About

True Best Friend Return Policy
To read more: https://truebestfriend.com/returns-refunds/
True Best Friend Delivery Policy
To read more: https://truebestfriend.com/policies/shipping/
True Best Friend Terms of Service
To read more: https://truebestfriend.com/terms/
True Best Friend Privacy Policy
To read more: https://truebestfriend.com/privacy-policy/
Top True Best Friend Services

Shipping Service, Customer Care

True Best Friend Pros and Cons

Cons: That they dont respond to my requests for information or refund, That they did not deliver what they advertise, Have not refunded my money, Do not respond to my emails, Do not deliver what i ordered

Summary

True Best Friend is a retail company which specializes in sales of dog products. Its headquarters is based in Woodstock, Georgia, United States. The company offers car safety seat belt, true touch deshedding glove, double coupler dog leash, safety bundle, and more. True Best Friend also provides T-shirts, jewelry, pillow covers, and leggings. It donates money from each purchase to the Animal Welfare Institute and Wise Animal Rescue. True Best Friend ships their products worldwide. Free delivery option is possible. The company accepts returns for exchange and refund within 30 calendar days of the purchase date. Available payment options are Visa, MasterCard, American Express, and Discover. It is possible to use PayPal service. Customer assistance is provided by email, phone, and live chat.

True Best Friend reviews and complaints

True Best Friend is ranked 170 out of 439 in Pet Stores category

Payment Methods

VISAPayPal

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