Tru by Hilton

We booked the hotel for 2 nights which unfortunately we were only able to stay one night due to a medical emergency and my son being highly sick with fever for over 24hrs and needing emergency care. The front desk staff will not let me speak to management regarding this issue and keeps telling me no management is available.

They told me I am still liable for paying for both nights regardless of the circumstances. Also at 3am the fire alarm goes off, we get a loud bang on the door to ask if we are smoking in the room, not once did they ask if we were okay? Or if there was a fire in the room, have you everyone was asleep in the room.

No type of respect whatsoever. i would no recommend this hotel to anybody.

I stayed at Tru by Hilton in Chapel Hill, NC during the dates July 6th- July 8th. One of those dates was booked through booking.com and the other two were booked directly with the hotel.

I have a medical condition and travel with medication which needs to be refrigerated.

I also travel with special food that I have to cook myself since my medical condition limits what I can eat down to 10 foods. It is absolutely critical that all of the above remain refrigerated at all times or I cannot eat and my medication goes bad.

During my stay, the refrigerator malfunctioned and I lost everything in it, including my food and medications. This was a loss of $553.31.

I told the manager, Tyrrell Speight what happened and we commenced communicating via email about the situation.

On July 12th Tyrrell claimed he issued me a refund for two nights. After almost two weeks of checking for the refund on my credit card, Ive been back and forth on the phone with Hilton, who claims he never issued the refund.

I have send 11 emails back and forth with Tyrrell and Hilton, asking for a refund of all 3 nights, not just the 2 that Tyrrell agreed to. He refused to refund me for the 3rd night. At this point Tyrrell wont return my emails, and Hilton claims he never issued the refund.

I just want a refund of my 3 nights. That would total $418, which isnt $553, but its close enough.

I'm tired of being lied to and being led in circles.

The Tru Hilton hotel in Mobile, Alabama, where my husband and I recently stayed had damaged linen and furniture, toilet plush intermittently, and staff was unprofessional. It began with my requested first floor room was not ready during checked-in to the front desk could not give a time when the maintenance person will be available to fix the toilet.

The hotel did try to resolve the issue and gave us another room down the hall on the same third floor. However, that room had the same problem as the previous room, toilet pressure low and would not plush to include low shower water pressure. I brought it back up to, Kimberly, at the front desk so she could switch us back to our original room, due to the first room had a better shower pressure and no more rooms were available. Therefore, my husband and I had to relieve ourselves in the public restroom on the first floor that does work.

The area where breakfast is served had dead and alive roaches and ants to include rodents in our room. Despite this, the employee at the front desk told me the next morning that the manager, Tyanna, told her to get me escorted off the premises by the police because I have been causing problems and all I did was just ask when will maintenance be available and for clean towels at the front desk. There were several witnesses there from another group that can verify that there was nothing warranting the police to be called. Even though the general manager, Friday, emailed me that she was unavailable until after the Labor Day holiday and to contact Tyanna, she has yet to do so about the above concerns after trying to contact her by email and phone.

Tyanna is a terrible manager who really does not want to work, causing the rest of the staff to have the same unprofessional attitude. All the employees do is stay glued to their cell phones, do not answer the phone, and/or eat while engaging with customers at the front desk. This is unacceptable for the money you pay and needs to be addressed immediately. What a way to treat Retired, Disabled Veterans!

There was no criminal altercation to warrant this level of escalation. Even though, the General Manager, Friday, finally answered our concerns days later, she in return only made excuses for her staff and their behavior to ask us not to return to her establishment again.

All people have to do is look at the reviews from up to a year ago or longer to see the trend of the hotel staff being rude and management NEVER around. Be cautious when dealing with this hotel!