Antonio D Hvw

I haven't received my refund back

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I haven't received my refund back on an order I canceled Wednesday bc my order would take 3 weeks to get to me. I was told I would have my money back Friday and when I do get someone after waiting 2 hrs on the line they put me on hold again. I am very upset about it. Because I feel lime I am getting the run around. Wont use them again ever.i
View full review

Preferred solution: Full refund

Anonymous
map-marker Hoboken, New Jersey

Track order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I can not track order number. Web site Jeeps giving error message. Can not track order due to technical difficulties! Were is my merchandise?? I did finally get all my orders in separate deliveries!
View full review
Anonymous
map-marker Naperville, Illinois

Purchased two products

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a Troybilt Bronco 46 and the motor started smoking in about 6 months, I also purchased a troybilt TB425XP that refuses to run. I run the maintenance program for a company that has almost 200 plants in the US. I will never purchase another product with your name or any affiliates name. Products are trash
View full review

User's recommendation: If you want to use it for more than one year, this is not the product for you

Anonymous
map-marker Fair Lawn, New Jersey

Track order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I can not track order number. Web site keeps giving error message. Can not track order due to technical difficulties! Were is my merchandise??
View full review

User's recommendation: Stay on top of any orders you place on line!

Keisa Tyr
map-marker Cochran, Georgia

Proper belt for mower suggested size too big

My lawn mower belt needed changing, so I looked up the belt number through troy bilt and purchased it. When I installed the belt it was way too big. I spent over $40 dollars on this belt and still can't cut my lawn. I would have returned it but it was damaged within minutes of engaging the blades. I need to speak to someone to get the right size belt, so far I have had no success getting a human on the phone. I'm pissed off. If I bought your product, I should be able to talk to someone for a resolution.
View full review
Penny P Cfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question on an order cancel

I need to cancel an order that I made earlier. Penny Pheifer for a bulb primer . Apparently my lawn mower does have one. Thanks for cancelling the order. Sincerely, Penny
View full review
Loss:
$24

Preferred solution: Full refund

Anonymous
map-marker Oxford, North Carolina

Blade won't engage

They replaced the nonfunctional machine with a new one. The one I returned was a fluke. Home Depots return policy was satisfactory. I got a full return. I dont need a fancy machine. I am very happy with the replacement.
View full review

User's recommendation: I would definitely purchase a troy Bilt again

Rojelio Vjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carrollton, Georgia

Bronco 42 lawn tractor

Purchased a Troy bilt 42 lawn tractor and took it home. It did not work. Returned it and purchased another one and it did not work. Returning it tomorrow. Both machines were supposedly new. Tried like *** to get in touch with Troy bilt to no avail. Their customer service stinks. I will not be buying any more Troy bilt anything!! They get no stars from me.
View full review

User's recommendation: Buy anything but a Troy bilt product

Anonymous
map-marker Americus, Georgia

Blade won't engage

I brought it back to store and ordered the same model. Coming tomorrow. the blade was rubbing on the inside of the deck.
View full review

User's recommendation: It’s a good product just a fluke event

Anonymous
map-marker Oxford, North Carolina

Blade won't engage

I returned the mower and ordered another. Blade was rubbing on the bottom of the deck. Could. Figure out why
View full review

User's recommendation: It’s my second Troy bilt. First one got me 14 uears

Dave B Dip

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Troy Bilt - Poor Customer Service
Troy Bilt - Poor Customer Service - Image 2

I purchased a Chipper, Shredder Vacuum at a cost of over $1,000. It arrived yesterday and upon opening the box, I found two broken plastic pieces in the box.

I saw they came from the air cleaner housing. We called TroyBilt Customer Service. They said they cannot help us. They said this piece is part of the Briggs & Stratton engine and I need to call them.

I tried to call Briggs & Stratton and was disconnected.

I feel that I purchased this expensive equipment from TroyBilt and they should have been more helpful. The representative I spoke with only wanted to pass the problem off to someone else.

View full review
Cons:
  • Poor customer service

Preferred solution: Replacement of damaged parts from improper packaging

User's recommendation: Ask questions before you buy anything regarding policies for damaged products and returns.d

Rojelio Vjm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carrollton, Georgia

Help with lawn tractor

Returned two lawn tractors both did not work. Cannot get in touch with any Troy bilt customer service.
View full review

User's recommendation: Don’t buy Troy bilt

Bailey M Eiz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Biggest waste of money ever I have had there top of the line snowblower for years now and it still looks brand new why is that cuz the pice of crap has never worked right the track wheels brake all t

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
JUNK JUNK JUNK Track wheels are junk replaced 3 of them i want troy bilt to send me new ones they are the eorst desine in history of bad designs
View full review
Loss:
$1000

Preferred solution: I would like to have a snowblower that didn't brake every time its used

User's recommendation: Do not buy one of thease

Anonymous
map-marker Charlotte, North Carolina

I bought two new troybuilt mowers and both quit working right within the first couple months

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Very poor quality of product and customer service they will not have there junk fixed I got a 2019 neighbor hood rider lawn mower did not run for 6 months and got a 2021 riding mower junk poney did not last three months without deck problems troybuilt will not have there mowers fixed very sorry company
View full review

User's recommendation: Do not buy no troybuilt or cubcadet lawnmower

Bradley W Ibx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Antonio, Texas

Ordered a Float Bowl Gasket/wrong size

I ordered a float bowl gasket and it does not fit my lawnmower even though it said it was the size for it.
View full review