New Reviewer

Need advise on what next to do please

Local dealer refuses to help with the warranty that we have left regarding a small area of sun burn and a chaise
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ID
#3565843 Review #3565843 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Just replace chaise sling cover . I have a year left on warranty. Discoloration is at the bottom.. this chaise stays under cover
New Reviewer

Customer service

Tropitone Furniture - Customer service
Loooooooooooooooooooooong delay. I ordered my Tropitone Marconi patio furniture about a year ago. Not only have we not received the order, but Tropitone has not replied to my voicemail or email to get a status of the order. Very dissatisfied with Tropitone.
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ID
#3517429 Review #3517429 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

Broken chair

Large metal part broke on the base of a chair???? Hoping Tropitone stands behind their warranty. They have not communicated with me yet.

User's recommendation: High quality furniture.

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ID
#3328681 Review #3328681 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Broken chair

4 year old structural part of chair broke. Need replacement part. Will picture help you? Part was welded but chair now leans 10 degrees to one side.
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ID
#3320105 Review #3320105 is a subjective opinion of poster.
Cons
  • Chair broke
Loss
$100
Preferred solution
Replacement part
New Reviewer

Hi. I have a tropitone swivel chair. My 400 pound brother in law sat in it and it is steady. I would like to replace the swivel mechanism. Can you help.

Tropitone Furniture - Hi. I have a tropitone swivel chair. My 400 pound brother in law sat in it and it is steady. I would like to replace the swivel mechanism. Can you help.
Hi. I have a tropitone swivel chair. My 400-pound brother-in-law sat in it, and it is unsteady. I would like to replace the swivel mechanism. Can you help. Thank YOU MJ Arnold 925200****
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ID
#2527597 Review #2527597 is a subjective opinion of poster.
Location
Lafayette, California
Preferred solution
Let the company propose a solution
New Reviewer

Replacement plastic strips

My set of Tropitone furniture is about 15-18 years old, but in relatively good shape. Last summer, several plastic slats/strapping became brittle and broke. I cannot find the needed materials and I can't purchase a new set. Please advise on two items: 1. replacements as mentioned above 2. the table-top has a large piece of glass that seems to be fitted into two metal fixtures which go around the entire table. No one has been able to tell me how to loosen that fitting so that the glass can be cleaned thoroughly around the entire edge.
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ID
#2450451 Review #2450451 is a subjective opinion of poster.
Preferred solution
Send needed replacements, how to take the old ones off and replacement of the new slats. Also information on how to clean the edges where the glass is encased. I have been a loyal customer for many years. I want to continue using my patio set .

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Verified Reviewer
New Reviewer

2 broken patio unbrellas and no one to fix

I have spent thousands of dollars for 3 patio Basta Sole umbrellas of which 2 are now broken. The umbrellas are 2 years old. We called the dealer where we had them made, and they are not answering our request to fix them. At this point I don't care if it is warranted work or not, want my umbrellas fixed now. It's been all summer and I'm getting pissed off at this company. They have no customer service #, no main office #. Nothing. Please answer this post. My email is brads.tv40@***.com
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ID
#2166315 Review #2166315 is a subjective opinion of poster.
Pros
  • Make stylish outdoor furnature
Loss
$3000
Preferred solution
Repair the unbrellas
New Reviewer

Dissatisfied

I have been trying to reach someone at Tropitone to get my second set of cushions and no one will take my call.

User's recommendation: Make sure that you are given a legitamate phone number. Make sure they stand behind their merchandise.

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ID
#2122996 Review #2122996 is a subjective opinion of poster.
Cons
  • Need to get new cushions
Loss
$400
Preferred solution
Let the company propose a solution

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