Tropitone Furniture
Tropitone Furniture Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tropitone Furniture has a 2.0 star rating from 8 reviews, with most consumers dissatisfied despite 100% saying they would likely recommend. Reviews show a high share of unfavorable experiences and frequent requests for solutions and warranty support.
Key Takeaways for Future Customers
- Read Tropitone Furniture reviews for warranty and replacement parts experiences.
- Expect to work through dealers; customer service contact can be hard to find.
- Check warranty terms and shipping/part costs before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow responses.
- Frequent issues with broken parts and difficulty getting replacements under warranty.
- Dealers requesting upfront payment and unclear refund or exchange handling.
Positive Feedback
Customers note products look stylish and value product diversity and location availability.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Tropitone Furniture has a 2.0 star rating from 8 reviews, with most consumers dissatisfied despite 100% saying they would likely recommend. Reviews show a high share of unfavorable experiences and frequent requests for solutions and warranty support.
Key Takeaways for Future Customers
- Read Tropitone Furniture reviews for warranty and replacement parts experiences.
- Expect to work through dealers; customer service contact can be hard to find.
- Check warranty terms and shipping/part costs before purchase.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and slow responses.
- Frequent issues with broken parts and difficulty getting replacements under warranty.
- Dealers requesting upfront payment and unclear refund or exchange handling.
Positive Feedback
Customers note products look stylish and value product diversity and location availability.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Need certified fabric for sling replacement
They require a code by email to even place a call to customer service and then they only talk to distributors.
User's recommendation: Don’t waist your time
Cape Coral, Florida
I need a missing emblem on one of my pool lounger
- - -In-pool lounger arrived without an emblem.
- - -Replacement emblem will be mailed and should arrive within 2 weeks; Tropitone.com contact info is hard to find.
My issue was simple. One of my in pool loungers arrived without an emblem.
The Tropitone customer service rep. Knew exactly what I was looking for and will put a replacement in the mail. I also received email confirmation that my new emblem should arrive within 2 weeks. My only complaint was the difficulty I had locating the customer service contact information on Tropitone.com.
It does not exist.
Thy funnel you through their distributors. Mine is totally useless.
User's recommendation: Expensive but top quality
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
Chairs
No complaint I want to purchase an idendentcal one but I cant find it on google images. Im uploading the picture of mine and hope you can advise me to where I can buy one
- Superb quality
Preferred solution: Buy another chair that I uploaded. Can you tell me the name and model number I I can call dealers on my own
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible product with zero customer service
- - We bought a Tropitone patio set for about $15K.
- - Slings were replaced once for wrinkling; reps won't stand behind the product.
We purchased a complete patio furniture set from Tropitone. Our chair slings have been replaced once because they would not stay in place and are wrinkled.
The new slings are no better and the West Michigan sales rep DON RASEMAN and Tropitone will not stand behind their product.
We now have 15K of patio furniture that looks like crap and we are stuck with it. DO NOT PURCHASE FROM THIS COMPANY AS THEY WILL NOT STAND BEHIND THEIR PRODUCT!!
This company should not be in business due their lack of customer service and we will make every effort possible to inform the world about this horrible experience.
- Horrible quality
- Horrible customer service
Preferred solution: our chair either repaired or replaced
User's recommendation: Stay away from this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTwo rocking swivel chairs with lifetime warranties bases broke. No offer of repair or replacement parts
- - Two rocking swivel chairs with lifetime warranties had base spring failures.
- - Replacement part unavailable; buy new chairs.
Two rocking swivel chairs with lifetime warranties experienced base spring failures. Manufangler (e.g.
a lousy, dishonest manufacturer) claims replacement part no longer available.
essentially said buy new chairs from us or suck a lemon. We have complete sets (tables, chairs, etc) at home and beach house, and plan to replace one day with better quality products than those of Trepidatious Tone
- Look alright
- Look ok
- Subject to metal fatigue and premature breakage
- Metal fatigue is common
Preferred solution: Let the company propose a solution
User's recommendation: Look at other lines. Get warranty details spelled out if you choose to business with bottom feeders
Mount Laurel, New Jersey
Rocker part
- - Tropitone Presido set was bought in the 1990s.
- - A rocker spring broke.
- - Rocker parts are U-shaped and may be old; compatibility is unclear.
We have a tropitone set (Presido)
We bought in the 1990s, it has been GREAT!
We recently had one of the rocker springs break, we found a company
That has some, but I think they are old parts. It is U shaped
My question is would the new rocker part you have now fit on our older set? And should we get that instead of the original rocker
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty
- - The chair's t-bar broke and needs a part under warranty.
- - Dealer wants upfront payment; shipping is fine, but warranty should cover the part.
Not pissed. Have a chair t-bar that broke.
Need a replacement part for repair under warranty. Dealing with local dealer who wants $ up front. I have no problem with shipping charge but warranty should cover part cost. About 6 years old.
Dealer has invoice showing delivery date but does not know warranty facts. How can you help?
- Well built
- Broken
Preferred solution: Deliver product or service ordered
User's recommendation: Better communication
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerCustomer service
- - Order for Tropitone Marconi patio furniture placed about a year ago.
- - No receipt of the order and no replies to voicemails or emails.
Loooooooooooooooooooooong delay. I ordered my Tropitone Marconi patio furniture about a year ago.
Not only have we not received the order, but Tropitone has not replied to my voicemail or email to get a status of the order. Very dissatisfied with Tropitone.
Preferred solution: Deliver product or service ordered
Need advise on what next to do please
Local dealer refuses to help with the warranty that we have left regarding a small area of sun burn and a chaise
Preferred solution: Just replace chaise sling cover . I have a year left on warranty. Discoloration is at the bottom.. this chaise stays under cover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken chair
4 year old structural part of chair broke. Need replacement part.
Will picture help you? Part was welded but chair now leans 10 degrees to one side.
- Chair broke
Preferred solution: Replacement part
Los Angeles, California
Broken chair
Large metal part broke on the base of a chair???? Hoping Tropitone stands behind their warranty. They have not communicated with me yet.
User's recommendation: High quality furniture
Hi. I have a tropitone swivel chair. My 400 pound brother in law sat in it and it is steady. I would like to replace the swivel mechanism. Can you help.
Hi. I have a tropitone swivel chair.
My 400-pound brother-in-law sat in it, and it is unsteady. I would like to replace the swivel mechanism.
Can you help. Thank YOU
MJ Arnold 925200****
Preferred solution: Let the company propose a solution
Replacement plastic strips
- - Tropitone furniture is 15-18 years old.
- - Last summer, several plastic slats broke.
- - Glass top is held by two metal fixtures and needs loosening to clean.
My set of Tropitone furniture is about 15-18 years old, but in relatively good shape. Last summer, several plastic slats/strapping became brittle and broke.
I cannot find the needed materials and I can't purchase a new set. Please advise on two items:
1. replacements as mentioned above
2.
the table-top has a large piece of glass that seems to be fitted into two metal fixtures which go around the entire table. No one has been able to tell me how to loosen that fitting so that the glass can be cleaned thoroughly around the entire edge.
Preferred solution: Send needed replacements, how to take the old ones off and replacement of the new slats. Also information on how to clean the edges where the glass is encased. I have been a loyal customer for many years. I want to continue using my patio set .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer2 broken patio unbrellas and no one to fix
- - Spent thousands on 3 Basta Sole umbrellas; 2 are broken; no dealer contact.
- - Umbrellas are 2 years old; dealer isn't answering repair requests.
I have spent thousands of dollars for 3 patio Basta Sole umbrellas of which 2 are now broken. The umbrellas are 2 years old.
We called the dealer where we had them made, and they are not answering our request to fix them. At this point I don't care if it is warranted work or not, want my umbrellas fixed now. It's been all summer and I'm getting pissed off at this company. They have no customer service #, no main office #.
Nothing.
Please answer this post. My email is brads.tv40@***.com
- Make stylish outdoor furnature
Preferred solution: Repair the unbrellas
Dissatisfied
I have been trying to reach someone at Tropitone to get my second set of cushions and no one will take my call.
- Need to get new cushions
Preferred solution: Let the company propose a solution
User's recommendation: Make sure that you are given a legitamate phone number. Make sure they stand behind their merchandise.
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Did you ever get your U shaped springs replaced? I need to replace mine as well.
Where did you find them or what email address did you use. Thanks in advance, Bill