TrophySmack
TrophySmack Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrophySmack has 3.5 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Customer service response time sucks and urgency to fix issues is not important to the company", "Awful service".
Consumers are not pleased with Privacy and Data Security and Website. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
TrophySmack has 3.5 star rating based on 3 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Customer service response time sucks and urgency to fix issues is not important to the company", "Awful service".
Consumers are not pleased with Privacy and Data Security and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Orange, California
Urgency of request made
I placed a order with trophysmack and 4 min later after placing the order i realized i submitted the wrong picture for my turnover chain.
I instantly sent a request to change the picture and submitted the new picture. I received a response immediately asking for order number and email.
I provided that information and received a response stating it was being forwarded to the design team.
I heard nothing for 3 days so i sent a follow up email.
I received a response saying they would escalate to higher team.
I heard nothing again for 2 days so i sent a email again i received a response 2 days later stating it was to late and the order has been processed.
Due to the non urgency taken in the beginning the wrong picture was used and I'm very upset about the customer service.
I am requesting a replacement chain at your cost for the lack of urgency in this matter. Attached is the picture i wanted usedcust
- Customer service
Preferred solution: Replacement chain
User's recommendation: Customer service response time sucks and urgency to fix issues is not important to the company
Manhasset, New York
ITEM NOT RECIEVED
WAS TOLD 1 DOLLAR TO CONNECT TO CUSTOMER SERVICE CHARGE WENT IN FOR 55 GFYS FOR 55 awful service no help at all
User's recommendation: Awful service
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Resolved: Order
Company fixed the issue and I have been provided with apology.
Number was disconnected and could not speak to anyone. Still waiting on a response.
I placed an order and it was delivered however the artwork is not correct. I need someone to call me so the order can be corrected.
281-726-****. I am hoping I can speak to someone asap because I need this order by Jan 5
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