Lowell R Llx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumming, Georgia

Won't process Vehicle Registration

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review Aug 10, 2023

Purchased a used BMW. Deal was okay, but finance guy kept asking me to use their financing so he could get his kick-back since it was only a few $ a month difference.

They offer zero warranty, unlike just about every other dealer in the world. Not 30 days. Not Two weeks. Not one day.

Today, three weeks after my purchase, I received a UPS envelope with registration paperwork and a check for taxes. I paid an "admin fee", but that means printing out paperwork, putting a staple in em, and mailing them off. I called amd left messages for the title clerk and GM. No response.

Spoke with someone in business office and was told they didn't do out of state registrations. Everyone else does, but not these guys. I've bought multiple vehicles out if state; a few from GA, and each dealer handled this. My truck came from GA, and Hendricks processed the title, but not Troncalli.

Now I get to go to the DMV and figure this all out myself.

Asked about getting a refund on that "admin fee" and was transfered to voice-mail. It truly is just additional dealer profit, but they won't even do their job to earn it.

View full review
Loss:
$795
Pros:
  • Good selection
Cons:
  • Dealer profit as fees wont process title

Preferred solution: Price reduction

User's recommendation: If out of state, avoid... or be prepared to be overcharged and underserved.

Dennis K Vof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Don't deal with Troncalli Subaru

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Jan 06, 2020

It was not resolved.

Original review Jan 06, 2020
On Oct 20 I leased a 2020 Subaru Outback Onyx XT through Toncalli Subaru in Georgia. I am now driving with an expired temporary license because they have constantly made errors on the paperwork. Over and over again. I love Subaru, but this dealership is totally inept. Thank you for listening. Dennis R Kvislen gwhiz8315@***.com 856-842-**** 223 Bobcat Ln Murphy, NC 28906
View full review
Pros:
  • Subaru builds outstanding vehicles
Cons:
  • Dealership performance
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article