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New Reviewer

Poor Craftsmanship

This company was hired to custom design and build veterinary kennels for a luxury dog hotel located in Las Vegas. They are salesman Lance, Owner Richard. Batterton and lead installer Rich were at our facility multiple times. The build was designed by their professional designers and engineers. Finally was the project eight months past its promise delivery date the quality and craftsmanship is that an estimate at $65,000 do you have it repaired and built to the specs per our quote. This company did not even make the hallways straight, the doorway openings were not consistent, the door locks were not stainless steel as specified, and after trying to fix their mistakes for over two months they walked away, claiming that they didnt have the funds to continue. We are currently in a lawsuit with this company. If your business is having a similar experience please contact us.

User's recommendation: Do not use.

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ID
#1819032 Review #1819032 is a subjective opinion of poster.
Pros
  • Design of kennels
Cons
  • Not qualified installation
  • Not qualified designer
  • Not qualified engineer
Loss
$230000
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sub par quality and craftsmanship

TriStar Vet Equipment - Sub par quality and craftsmanship
TriStar Vet Equipment - Sub par quality and craftsmanship
TriStar Vet Equipment - Sub par quality and craftsmanship
TriStar Vet Equipment - Sub par quality and craftsmanship
I contracted TriStar to custom build a luxury dog hotel with over a six figure budget. They made multiple trips to our location to photograph and measure the site. Their engineer custom designed the build with a contracted delivery date. Eight months past the delivery day, we were delivered unacceptable cattle panels. One example of the many issues, a hallway is pretty simple to make straight that should have 6 foot panels. This hallway panel line varies by up to almost two inches. This makes the hallway wave and look cheap. This company threw in the towel when they were unable to complete our project by making our doorhandles work. Our estimate to repair the project is approximately $65,000. We are currently in a civil lawsuit against this company. If you or your business was a victim of this company and purchased subpar, poorly constructed and built products please contact us to join in our civil lawsuit.

User's recommendation: Do not use.

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1 comment
#1837968

Thanks. Was looking at their stuff.

Seemed weird no phone number so I looked further. Found your review.

ID
#1818984 Review #1818984 is a subjective opinion of poster.
Cons
  • Poor quality
  • Late delivery
  • Unprofessional
Loss
$230000
Preferred solution
Price reduction

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