Shawn L Nrf

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Verified Reviewer
| map-marker Needham, Massachusetts

Having issues

I lost all my information and need help. I'm not sure what happened, but all my information is gone. Please, help.

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Maranatha Sum
map-marker Irving, Texas

Changed phones & now cannot.login to my account

Customer service is horrible as i need someone to answer the phone not a chat via a website!

Call me please as I'm in danger of losing $ everyday

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User's recommendation: Find a company that answers the phone

Teddi Oxi
map-marker Charlotte, North Carolina

I need help and directions

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Answer phone.

Give Simple directions on how to start this software.

Blah blahhhhhĥhhhhhblahhhhhblahhhh

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Anonymous
map-marker Chicago, Illinois

Update email

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I have a phone appointment Monday so hopefully I can get the issue resolved. I feel like this is a complete waste of my time trying to get something rather simplistic updated!!

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User's recommendation: Typical company that tries toake communication impossible.

Tim C Rhb

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not tracking drivers consistantly

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Contains 1 confidential file for company representatives

I have one driver that the app tracks but doesn,t show anything on the admin side!

Per recommendations from Trip Log i purchased Trip log drive devices

for all vehicles in fleet, they dont seem to track any drivers ( 1 worked till he left parking lot) !

Customer Service is non existent unless you have days to wait for a contact, THIS WAIT PERIOD COSTS $$$ TO THE BUSINESS EVERY MILE IS WORTH $ days with out tracking can be worth thousands

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Loss:
$300
Cons:
  • Not dependable and difficult to set up correctly no service

User's recommendation: Make sure everything is working completely before kick off

Ryan D Wbv

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Verified Reviewer
| map-marker Los Angeles, California

Trilplog is editing/removing my trips automatically

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I can confirm that TripLog is changing what I input for my trips.

Today I input several trips, starting from home to Molly, then Molly to home, then home to Jessica, then Jessica to Avery, and then Avery back to home. I had $47 in reimbursement.

Now, without making any changes, it changed by itself to say only, Jessica to Averi, Averi to home.

Causing my reimbursement to drop significantly.

This happens all the time and causes me to lose money.

How is this happening and what is the fix? There's no reason it should be changed after it appears correct in the app.

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