New Reviewer

Unethical and Unreasonable refund charges implied to any tickets you purchased

I have booked through Trip.com for 3 round trip tickets before the pandemic to travel from PEK to SEA which costed USD$3000 in total. While during pandemic period, flights were cancelled but trip.com was unable to make any changes for me since Feb 2020 which was my originally return date. I contacted the airline directly and made changes 3 times due to flight cancellations, and they were willing to proceed as I was their frequent traveler club member. However, the latest flight which is due to leave in Oct 26, 2020 were cancelled again. And this time the next available flight were unavailable. I have decided after 6 months of waiting and changing, I will need to get a refund of the tickets and repurchase others. This was when I turned back to trip.com and first they couldn't able to find any alternatives so after days of back and fro email, I went ahead to ask the company to refund the ticket based on the first email that stated the refund amount per ticket was 3663 CNY / USD450. However, when I ask this company after less than 7 days of this original quote, they didn't honor this amount and said that they will only provide less than 800 CNY / USD 100 per ticket as they need to charge me for refund fees of 2500 CNY / USD 310 each. So this means that basically they have originally agreed to provide USD1350 refund now became USD$300, a 10% of the original price paid. In addition, the company threatened me that if I did not make a decision then the charges will go even higher, bringing down the final refundable amount even lower. I believe this is absolutely an unethical practice and while all airlines have been very flexible on changing and refunding unused flight tickets due to the pandemic, Trip.com claimed and accused the airlines were not being flexible while they are the ones who did not honor the rightful refundable amount. They basically wanted to rip off their customers, especially helpless one who just needed to travel and leveraging this current situation of travel bans/limitations to make customers' lives even more difficult than it is and making money out of every single one of these travelers.

User's recommendation: DO NOT BOOK THROUGH trip.com.

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ID
#2175592 Review #2175592 is a subjective opinion of poster.
Service
Trip Com Flight Booking
Pros
  • Flight route & class selection
Cons
  • Unprofessional service
  • No help on flight change
  • High charges
Loss
$1200
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Resolved: Bad Experience

Update by user Mar 17, 2020

I got an email from Trip today advising my flight has been changed with no charges... Thank you for sorting this out for me so quickly....

Original review posted by user Mar 16, 2020
I booked a ticket to Hio-chi minh to Cebu but there is a lock down in Manila due to the corona virus. Trip .com are being very unhelpful to rebook the ticket. Even though there is a lock down in Manila We had a ticket that I cant make changes, but this is out of our hands we cant go as the flights are grounded Everyone else is having an easy time to re schedule spend 35 usd on the phone to trip getting a different responce every time i call....

User's recommendation: Dont book with this rubbish company.

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Resolved
ID
#1825360 Review #1825360 is a subjective opinion of poster.
Loss
$180
Preferred solution
Re schedule

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Share my frustration

I and several of my friends have planned a cruise embarking at Los Angeles in April 2020. In Oct 26 2019, all of us have agreed on a flight ticket price (from Vancouver to Los Angeles) which was Can 165 at trip.com. And then we made our transactions individually. I paid Can 179 (a bit more) because I wanted to have a confirmed itinerary in 2 hours. I have received a e-Receipt from trip.com. The currency was at the top and the amount was at the bottom. I just check the amount and didn't see the currency at the top. Until I received the credit card statement recently, I have found that the transaction was made in US dollars. I tried to dispute the transaction with trip.com and trip.com insisted that I made the transaction in US Dollars. I am sure that I did make the transaction in Canadian. Since I and all of my friends have agreed on the price, I would NOT make the transaction if the ticket price was in US Dollars. I would like to express my frustration with the booking process with trip.com and share my experience with other consumers.
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ID
#1727141 Review #1727141 is a subjective opinion of poster.
Service
Trip Com Flight Booking
Reason of review
Problems with payment
Loss
$120
Preferred solution
Let the company propose a solution

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