Trinny London

I am very frustrated with your company. I would like to speak to an agent about my missing parcel.

I have sent various emails and the problem hasn't been resolved. You have charged me, and I want to talk to someone at 0774290****.

I have been waiting for my delivery for over a month. I have rang the delivery service, and they are saying I must ring you for a replacement.

I am really disappointed in Trinny of London. You have taken my money and just left me without any information.

I have just received two items today and have spent over £50 and was about to order an eyeshadow and I notice you are giving away for free the eyeshadow I wanted so very disappointed regards patricia whiteman

It is impossible to contact Trinny London! The email I use when placing orders with you no longer exists, but I cannot contact you without logging in.

This I cannot do because I don't have an account under my new email!

Your contact telephone number doesn't work! I am writing this as if to the company, as I've spent hours trying to resolve this but can't make contact any other way!

I placed an order on 22/12/25 - still no delivery in 6/01/26 - but worse still no contact from a customer services human !pleased to take payment no after sales care

None delivery due to customs.

It appears living in Spain bans certain items from being delivered.

In particular, medicines and cosmetics.

Had I known, I would not have ordered.

On the Trinny website, it clearly states

Delivered throughout Europe with duty and taxes paid and free delivery if over 185 euros.

I have tried in vain to get a response, nothing!

So please don't order from countries outside of the European Union.

I bought some Miracle Hali from your shop in The Bullring, Birmingham last Tuesday along with a range of your makeup. I live approximately 200 miles away and was visiting the area at the time.

I must add, I am very pleased with the makeup which I purchased and the lady who applied the makeup and sold it to me was excellent, I really didnt want to remove it at the end of the day!!

Such super customer service! It gets 5 Stars from me!

Great products and great staff! I will certainly do business with Trinny London again!

Lies, lies and more lies. Package sent with fake number?.

Package was never sent.! Still waiting, still no sign of package or tracking number.

Eur286.- seemingly peanuts for the company.

Customer service number was constantly engaged . I did not want to send an email as I needed to talk to a human .

Im going literally mad wheres my order its a total joke now. Its for the retinol product the small one.

This has gone on for some weeks now!! Its been sent back to you once due to useless Evri. Youve even sent me other emails saying its been resent. Fed up.

Wheres my order or money back. Thats it I wont order again.

Ive known Trinny for 30 years. She wont be pleased

I booked an online appointment in store and they took the booking fee, but later they cancelled the appointment. I managed to book another one eventually without paying more.

On the day before the appointment, I received an SMS saying they were expecting me in an hour! I then didn't go to the appointment the next day, as I assumed they had got the dates wrong and it's a 40 minute train ride away. I am still waiting for a refund of my £80 and a response from the given email address.

I emailed them on 12th February and haven't heard anything back. I have no choice but to take it further.

I made an appointment to see you for a makeover at 1pm on Thursday of this week. Can I move it to 2 weeks time please