Trinny London
Trinny London Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trinny London has 3.6 star rating based on 7 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Trinny London to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "When the site asks you too book for a friend. Forget it", "Don’t!", "Trinny received complaint and responded brilliantly! They refunded my booking fee. Said they would investigate and offered me a free virtual chat . not as good because I couldn’t try the products but I feel they did the best they could after the event.", "I have naver had a problem before".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trinny London has 3.6 star rating based on 7 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend Trinny London to a friend or colleague.
- Rating Distribution
Recent recommendations regarding this business are as follows: "When the site asks you too book for a friend. Forget it", "Don’t!", "Trinny received complaint and responded brilliantly! They refunded my booking fee. Said they would investigate and offered me a free virtual chat . not as good because I couldn’t try the products but I feel they did the best they could after the event.", "I have naver had a problem before".
Review authors value the most Customer service and Website. The price level of this organization is medium according to consumer reviews.
Media from reviews
Stoke-On-Trent, Stoke-On-Trent
Problem with order
Hello, the issue with the order going through has been solved, I am very pleased with all my Trinny products especially miracle bur and eye serum concealer, thank you
Belfast, Belfast
Problem with gift voucher
As above, I'm having problems with a gift voucher.
The Trinny London site won't accept the voucher code. Had an email from Ian at Trinity London, he assured me it's a working code, but my device just won't accept it or give me the right screen to put the code in correctly.
I have replied back explaining this, but nothing further from Ian as yet.
I've been trying to use this code for now three to four weeks, most frustratingly so, as it's a £100 gift voucher gifted to me for Christmas and I would just like to purchase the items I decided to buy.
Frankly it's not good enough.
I've never had a problem like this before and such lousy customer service from them, considering such a premium brand. It's a disgrace!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bonita Springs, Florida
Great response and clear instructions
Very good service will buy from Trinny London again. Great product as well.
Delivery was timely. Love
Brierley Hill, Dudley
Appointments
I stated that at your Bluewater branch I wanted to book an 60 minute appointment for myself and my daughter but every date in June and July at any time had only one space. I thought this odd.
The reason I was given that they usually have 5 spaces and the others on every day and every time must be taken.
I do not believe that. But if that is the reason you want to give it is up too you.
User's recommendation: When the site asks you too book for a friend. Forget it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Stirling, Stirling
Did not receive my parcel. I paid £5.10 for next day delivery as a week ago.
Last Sunday the 5 November I ordered BFfAll day cream £39
I paid £5.10
For nest day delivery
I still havent received it
My name is Linda loveridge 23 hale Carr lane morecambe LA3 2AE
The order number is AFOO-1B35-BC8F-OOO3
Thank you will be grateful if you could see in to this matter
User's recommendation: I have naver had a problem before
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Redhill, Surrey
Complaint!
On 28th February I booked a make up lesson at Trinny Bluewater and the £45 fee was offset against the make up I purchased. The young lady was very pleasant but, on reflection, I realised that I made all the choices myself, with very little advice, teaching or guidance.
In fact, having looked at your website, I find I could have done the same thing myself at home. I purchased a lip/cheek and an eye shadow which I am not unhappy with. However, I discovered when I got home that I hadnt been sold foundation but a skin perfector and a tinted moisturiser which dont provide enough cover for my 73 year old skin.
I feel it is something of a misnomer to be advertising this session as a make up lesson as I learnt nothing!!! Have passed all this onto my friends.
I considered ordering the foundation from you but since the make up has a very unpleasant smell, I decided against it.
I wonder if any of your other customers have commented on the odour!
At a total cost to me of about £125, I consider it all to have been a very expensive mistake. I would be interested in your comments.
User's recommendation: Don’t!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hailsham, East Sussex
Advice on clothes
I have Bowens disease and basal cell carcinomas on my legs chest arms and back. I am always itching all over my body and can only wear cotton clothes.
I have a wedding coming up and I get stressed out when I have to buy clothes as can only wear trousers and maxi clothes as my legs and arms are covered in a rash. I am desperate for some help to look smart and feel nice about myself as I have to wear old ladies cotton trousers.
I would really appreciate some advice from you. Thank you in anticipation.
Brenda Sher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, England
Complaint
Fully resolved
I am 73 I ran from tube arrived 14 mins late for 45 min session. Was met with total negativity too late but I explained I still had 30 mins left . The assistant was totally rude and unhelpful and made me so frustrated and angry I walked away. So lost money..
was going to buy products train fare for nothing and all trains cancelled from London due to storm. An absolute nightmare day she could so easily have said lets see if I can help with the time we have left but just kept telling me what she couldnt do.
Absolutely appalled at the lack of customer care .. didnt even come over to explain any products so left utterly disappointed was so looking forward to what should have been a joyful experience and a new makeup
Would appreciate your thoughts my appt was 13:00
Barbara
- Good response to complaint
- Staff in fenwicks do not give a good representation of the co
Preferred solution: Full refund
User's recommendation: Trinny received complaint and responded brilliantly! They refunded my booking fee. Said they would investigate and offered me a free virtual chat .. not as good because I couldn’t try the products but I feel they did the best they could after the event.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Moscow, Central Federal District
Cant complete order form
Hi, I am trying to order BFF Destress online from south africa. I want the order delivered to an address in the UK but cant complete the delivery address.
There is no UK option and it keeps putting in South Africa as the delivery country which obviously does not correspond with the address Ive filled in! How do I get around this? Cant phone you as none of our phones is open for overseas calls.
Help! My email address is owendana@***.com
Preferred solution: Deliver product or service ordered
Coatbridge, North Lanarkshire
Please phone me
I havnt received my voucher yet! It was promised on Friday.. to be honest it's quite hard to get anybody to reply to my messages...
Not received order
Not great matter is still not resolved.
I have ordered many times and had no problems but this time I am finding it problematic and I have lost out. Customer service isnt great I am afraid.
Preferred solution: Deliver product or service ordered
Decatur, Georgia
My package did not get delivered to me
UPS sent an email to me saying my package was delivered. However I did not received it.
And they failed to take a picture of it on my doorstep. I was charged on my credit card and it amounted to over $180 and I have nothing but the bill.
Please credit my account. My order number is 9DB7-70FF-FDEB-000A.
I am so disappointed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have a problem with the BFF Skin Protector tube.
Since I purchased this product a few weeks ago, I often need to pump it 20+ times for it to eject a measure of the cream. It feels as if there is more air in the tube than product.
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