Trimble equipment

It does no good to complain to trimble about anything. They don't care about parts you might need and throw up worthless support sites that lead you to nowhere. I have checked out 25 dealers for a simple radio part. I got one response for 3000.00. Trimble is totally reliant on Ebay to be there certified parts store and the whole support thing has turned into S^%$&. Their stock holders have no idea that return customers are not returning and why would they? 10K,20k,30k,40k and higher products. More like working with car dealerships. Do a simple search on one of there sites and you will fine the lastest news in the New York Times
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ID
#921756 Review #921756 is a subjective opinion of poster.
Location
Syracuse, Utah
Service
Trimble Navigation Customer Care
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Let the company propose a solution
New Reviewer

I was sold a Field Level system that does not work

After much negotiation I purchased a Field Level II system for my local dealer (US$60,000) and after having paid up front for the system and having it installed 6 weeks ago it is as of now still not working as required and agreed by the dealer. Attempts to contact Trimble in the States directly are futile as they have no direct contact for complaints just a number of call centers that do not process your call if they do not recognize your number i.e. if you are not a dealer your screwed.Basically now left to the mercy of the dealer - Up the creek without a paddle???
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ID
#432026 Review #432026 is a subjective opinion of poster.
Location
Lusaka, Lusaka
Loss
$12000

About

Trimble Navigation Terms of Service
To read more: https://www.trimble.com/Corporate/Terms_of_Use.aspx
Trimble Navigation Privacy Policy
Please check back periodically to keep informed of updates. At Trimble, The Company are committed to The Customer's privacy. www.trimble.com know that Trimble Navigation must earn The User's trust—and keep it—every time The User of company services use Trimble products and services to transform the way the world works. The Trimble Office of Data Protection works to ensure that The Customer's personal data is collected, shared and handled the right way. Please read Company's complete Privacy Notice for details on what this means to The User of company services Trimble's products and services are intended for commercial use, however Website often make Trimble Navigation's' products available for students as a part of their higher learning curriculum. Due to the increased focus on the security and protection of student information, Website make sure that Company's privacy practices comply with federal and global regulations. These sites have their own privacy policies and www.trimble.com encourage The User to read them.
To read more: https://www.trimble.com/Corporate/Privacy.aspx
Trimble Navigation FAQ
To read more: https://www.trimble.com/Careers/Careers-FAQ.aspx
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Customer Care

Summary

Trimble Inc. specializes in software processing tools development for the following industries: mobile resource management, telecommunications, land survey, construction, and asset tracking. The company was founded by Charles Trimble, in November 1978. Its headquarters is based in Sunnyvale, California, USA. Trimble Inc. offers the following products: Flow & Application Control, Unmanned Aircraft Systems, DGNSS Navigation Infrastructure, Handheld Computers with GNSS, and others. ALK Technologies, GEOTrac Systems Inc., PeopleNet, TMW Systems, and Trade Service are the company subsidiaries. Trimble Inc. provides technical support. Customers can also order training services including instructor-led courses and virtual classrooms. Available payment options are Visa, MasterCard, American Express, and Discover.

Trimble Navigation reviews and complaints

Trimble Navigation is ranked 378 out of 1717 in Construction and Repair category

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