Construction and Repair Expert Talks
It does no good to complain to trimble about anything. They don't care about parts you might need and throw up worthless support sites that lead you to nowhere. I have checked out 25 dealers for a simple radio part. I got one response for 3000.00. Trimble is totally reliant on Ebay to be there certified parts store and the whole support thing has turned into S^%$&. Their stock holders have no idea that return customers are not returning and why would they? 10K,20k,30k,40k and higher products. More like working with car dealerships. Do a simple search on one of there sites and you will fine the lastest news in the New York Times
Trimble Navigation Customer Care
Reason of review
Poor customer service
Let the company propose a solution
I was sold a Field Level system that does not work
After much negotiation I purchased a Field Level II system for my local dealer (US$60,000) and after having paid up front for the system and having it installed 6 weeks ago it is as of now still not working as required and agreed by the dealer. Attempts to contact Trimble in the States directly are futile as they have no direct contact for complaints just a number of call centers that do not process your call if they do not recognize your number i.e. if you are not a dealer your screwed.Basically now left to the mercy of the dealer - Up the creek without a paddle???
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