Trimax Locks
Trimax Locks Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trimax Locks has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Beware of product of they treat their employees like this!", "My recommendation to future customers is don’t ever lose your key because the company will not help you get your lock off of whatever it’s on so take a picture of your key or write down the key code off of the key which they don’t tell you that in any of the instructions that they give you".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Trimax Locks has 1.8 star rating based on 5 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Beware of product of they treat their employees like this!", "My recommendation to future customers is don’t ever lose your key because the company will not help you get your lock off of whatever it’s on so take a picture of your key or write down the key code off of the key which they don’t tell you that in any of the instructions that they give you".
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Discounts and Special Offers and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Centennial, Colorado
DO NOT WORK FOR THIS COMPANY AT THE CENTENNIAL, COLORADO LOCATION AT LEAST
Eric McCabe has a job at an ethical company as a machinist.
He spent the next 2 weeks training during the day shift.
He was really enjoying the job and learning a lot.
Eric was supposed to start his regular shift on Sunday December 11th at 10:00 p.m. Eric was telling me and his father all about it. When he explained that he will be the ONLY person there during that shift, his father, a MASTER MACHINIST with over 40 years of experience told him that would be a violation of OSHA policy for safety reasons. My son immediately contacted Austin Muck and asked if it was legal for him to work alone .
Austin told him to take a few weeks off until they could find another employee to work with him at night. My son asked if he could come to work during the day shift so that he could keep on learning. He was told no. After 2.5 weeks, they fired Eric.
He asked for a letter of discharge so that he could file for food stamps, they refused to provide it.
He is still waiting for his W2 to file taxes. By law they must have it out by the end of February, but this company does not follow the law so who knows if that will happen.
Preferred solution: Do not want anything, just want to warn other people.
User's recommendation: Beware of product of they treat their employees like this!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
Well i lost my key did not know that i need to write down a code from the key in order to get a replacement key i thank that there should be a way for some one to Be able to get a replacement key i
Well I purchased a lock and I put it on my mixer which is a concrete mixing machine I stuck it around the wheel so no one can steal my machine at the place and I misplaced the key and now I cannot get the lock off of the tire so I am not able to move the mixing machine called a company and there is no way they can help me they said they informed me I need to cut it off I paid a lot of money for the lock and do not want to have to cut it off I would appreciate if they could just help me out somehow and get me a replacement key
User's recommendation: My recommendation to future customers is don’t ever lose your key because the company will not help you get your lock off of whatever it’s on so take a picture of your key or write down the key code off of the key which they don’t tell you that in any of the instructions that they give you
Katy, Texas
Worse trailer lock ever!!
I have used my lock three times. I can't open the lock, nothing works.
The key is worthless.
I don't recommend this traiker lick to anyone. UAMax100
Preferred solution: replacement
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Centennial, Colorado
Life time warranty
Have a thp xl puck lock that i tried over the winter brand new on the trailer. Came spring to my surprise it rusted solid.
Tried good old wd40 on it but broke a key in it. Found out that it has lifetime warranty but wait if the lock rusts warranty is not covered, you didn't oil the lock so you are not covered. Yeah the lifetime warranty is just a gimme to buy their product leave you high and dry with any excuse not to cover your lost.
Guess I visit my local locksmith to get it off. So beware just because it says lifetime on it if you don't apply oil warranty void.
- Customer service
Preferred solution: Let the company propose a solution
Trimax Locks: Bad customer service experience, ethical questions
I just had a bad customer service experience with a male customer service rep at Trimax Locks and searched to see if I am maybe not the only one. Looks like I may indeed not be the only one.
I can see how some employees might be unreasonable and try to blame their management for their own problems - I've seen that before. But this business owner, Phil Wyers should not be posting items about his previous employees on an internet site - it is not professional and seems defamatory. He tells the world that he fired a guy for sexual harassment - I am definitely opposed to sexual harassment and support firing someone who does it; but no employer should announce that to the whole world. Phil Wyers also gives out this former employee's home address which is incredibly unethical.
Additional immature, unethical, and defamatory statements Mr. Wyers makes public include "he is unable to get something as simple as a valid driver’s license and function as a normal working adult", "he seemed desperate", he "may have multiple warrants for his arrest in multiple states", "unable to function as a law abiding adult or manage his own life at the late age of 28+ years", "His weak physical stature ruled out any demanding physical labor", "Jay Hanna’s dysfunction runs far deeper than I am able to fully explain here". Phil Wyers: This is not ethical behavior.
You should hold yourself to a much higher standard than any person you fired. You do set the standard for your company.
Denver, Colorado
Wow!
I tend to believe the employee, not the owner. Sounds like a typical Mom and Pop shop that has no clue about labor laws or IRS standards and differences between employees and contractors.
The owner goes on and on -- on a website. Any credible business owner would just handle it through regular legal means IF he has a leg to stand on.
Then the owner gives the address of his former employee! Wow. What a ***.
Jay Hanna worked for my company and was fired for the same reasons. Bad news! Stay clear of this guy/girl.
Centennial, Colorado
Scam Company
I worked at Trimax Locks/Bugzooka/Wyers Products Group for almost a year. The owner Philip Wyers and Accountant Jenna Meacham practice shady business methods in many aspects of the business. I am writing this in hopes of saving future job seekers and consumers the suffering I have experienced working for and dealing with this company.
Here is a list of some of my experiences dealing with this company...
In my third month I discovered they had me listed as an Outside Contractor, attempting to avoid paying taxes and providing basic employee rights. They did this with 3 others as I was working there. I was the first that stood up to him about it. The explanation given to me was they thought I was “bored” and I was just volunteering my time. After I walked out and threatened to report them, they started removing my taxes and classifying us as employees.
They fired the Sales Manager that interviewed and hired me without paying him his owed commission. The reason they fired him was purely personal and un justified. In the time I worked for Phil has had 2 receptionists quit, fired a sales manager, threatened to fire the quality control manager, then fired me to try and avoid paying my commission.
I was required to go to Las Vegas for a Trade Show in late October, they were supposed to pay me commission from sales there and pay me back for travel expenses. It took me 3 months to get paid my expenses and they are currently refusing to pay my owed commission. They create non existing qualifications to not pay commissions.
The Office Manager and Owner have had an open sexual relationship. This gives the Office Manager entitlement, and does as she pleases. She comes in whenever she wants, pays herself, treats others with no respect or compassion. She works for about 30 minutes a day, the rest of the time she is in Phils office flirting or she is out having fun. Meanwhile, she won't accept phone calls from her top clients or the people trying to collect payment for bills, she is late on payroll, and constantly blames others for the very issues she creates. Many times we ran out of ink for the printer or where not able to function, or she didn’t pay a bill for a shipping company, or delays paying the sales reps by months and months. We often had to watch Phil and Jenna grope each other and kiss in the office area. Phil takes pride in showing off his power and relationship with the 27 year old accountant half his age. They actually had us all pretend they weren’t together while Jenna’s Mother took her position while she was traveling Europe on Phils dime.
They slowly kept increasing my job responsibilities to the point of exhaustion. Eventually, I was doing 50% of the office work with the same pay. Meanwhile they would take 2-3 hour lunches and get drunk in the office at night. We find wine bottle sand corks in the office often.
Trimax has many, and I mean many un-happy customers. Most of my day was spent lying to customers about why they haven't received their orders. When I started working in July, I was being assigned tasks that should have been done in January. Trimax is so bad at forecasting orders and customer service, that they would have me tell customers orders are going to ship, even if they wouldn't ship for months. Most customers wait countless weeks for orders without any notification of a delay, as far as they know the order shipped. In many cases, orders an prioritized based on the company placing the order, moving customers that have been waiting for months back even further. Meanwhile, the priority companies get the orders on time..
We are under constant survelance. Phil had cameras installed everywhere and they use them to watch us all the time. They literally just watch the cameras, hoping to catch somebody talking or having to much fun. I often walk into Jennas office to ask a question, and she will be watching the cameras for no reason at all. A different example is, I had a gift for my girlfriends birthday shipped to the office, my apartment mail boxes are too small. Phil for no reason opened it and looked through it before I came in.
Invoices and orders get lost daily. Often customer complain that we sent them the wrong product or made an error and we need to locate the original paperwork. Most of the time it is sitting in one of Jenna's piles in her office, she will not know what is in the pile for an average of 2 weeks. Everything must be touched and approved by Jenna before it ships or gets invoiced, this kept us behind usually 2-4 weeks.
Trimax is stealing. Every single employee at Trimax, believes that Jenna is messing with hours and manipulating overtime so she can pay us as little as possible. We will work overtime hours and she will alter them to regular hours without warning or explanation.
Accounting is a nightmare. Jenna works very little, so she hands a lot of her work off to the new employees. Phil and Jenna have new employees handle all of the funds for personal and business. They hired a girl to input these personal expenses, and she would tell us of Phil spending insane amounts of money on Jenna and buying her lavish gifts. This makes everyone feel uncomfortable.
Trimax Locks are poor quality. Everything is made in China for a little money as possible. Every product that Trimax manufactures, can be broken just as easy as the competitions. The chrome they put on their locks is so cheap, most customers complain of it rusting and chipping within the first month. They claim to offer a lifetime warranty, but it doesn't cover these known issues. Trimax makes hitches out of the Centennial office. I have heard horror stories of Trailers coming loose while driving because there products are so cheaply made. Each hitch requires a person to physically assemble the most important parts. If they mess us, it can cost lives. The tow balls Trimax sells are made from the cheapest materials China has to offer. So even if you are lucky enough for your hitch to work properly, the tow ball you have is made from a cocktail of mystery alloys and metals, they fail often.
Selling products they know will break. The very popular Bugzooka that Wyers Products Sells, comes with a plastic trap door that will break in the first month or two. Phil is well aware of this and has not changed the design because he sells the replacements part for a high profit margin. He sells lots of replacements so why would he make it so it doesn’t break, right?
Increased shipping cost. If you buy a Trimax product, they will increase your shipping cost about 20%. They make most of their money like this. This is a shady business practice that they exploit on every single person that buys from them. Don’t let them take advantage of you.
That is a portion of my experiences with Phillip Wyers and Wyers Products Group. Many other people have had these issues I am just the first to speak up about it. If they offer you a sales job, DO NOT TAKE IT, Phil will do everything he can to not pay your commission.
In the end, I worked my butt off for Trimax. I did everything I could think of to better the company, including putting up with all of the things I above mentioned, just to be fired on a Friday at 5:00pm with no reason or explanation other than, "I was planning of doing it on Monday, but you where working so hard", from Phil.
I finish with a response given to me by Phils longest working and most trusted employee. I asked Dave, "Where do you think this company will be in 5-10 years". He said, "This company will have either FAILED OR HAVE BE SOLD, do you think I plan on waiting for that?".
Everything in this post is true. The owner and office manager are extremely shady. Definitely illegal activity within the company.
Replying to
Dallas, Texas
Bicycle lock
Bought two Trimax bicycle locks Model #MAG10SC attempted to set my own combination on to the locks as described in the directions, one lock worked, but the other lock failed. I made many attempts none worked.
I contacted Trimax, they sent a warranty form to fill out and said the lock would be replaced upon receipt back of the form. I returned the form via email per their request, nothing happened.
I resent the warranty form again, still nothing. No correspondence from them since, guess their warranty is non-existent.
Suggest the purchase of a different brand of bicycle lock.
This might explain your issues with Trimax Locks.
http://www.pissedconsumer.com/reviews-by-company/trimax-locks/scam-company-201402****5241.html
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