Trillium Heights Apts-Fraudulent Activity
I was previously residing in an apartment complex fairly close to Trillium Heights which was Santa Fe Ridge. The only problem I had was with their parking; aside from that, the staff was FANTASTIC. When I was first met with a leasing agent, she was very friendly and informative. We discussed the lease agreement and was told that they had a 'move in' special which included $9 app fee, $0 down and $200 deposit which was refundable; basically a refundable fee to hold apartment since the move in special was ending that week. I got a money order and dropped off my payment and signed lease agreement. I received a call from the gal a WEEK later stating she needed further information on my rental history. After NUMEROUS attempts in trying to get a hold of ANYONE, I was told that my apartment had been given to someone else since they didn't hear back from me. I had told them I had been calling the office and leaving messages on their voicemail but they NEVER returned my call. They tried to offer me a 1 bedroom ( I have 2 kids) or a 2 bdroom but on the bottom floor. I refused both offers since I paid my deposit for a 2bdroom on the 3rd floor. I went to their office to cancel my lease AND get my deposit back and they REFUSED to give it back to me stating that I was the one who never got back to them and THEY were forced to release the apartment. I told them that the leasing agent told me the deposit was 100% refundable. She pointed out a portion of the lease agreement that stated something similar to that but there was no initials on the application (there was a section for that) reflecting that the leasing agent and myself acknowledged that. I told her to make me a copy of the application and when she did, she came back with the signed copy and MY original copy with HER initials. I was livid by then and told them the copy I gave her didnt have anyone's initials. The apartment manager, who was there the entire time, did NOTHING. DO NOT RENT FROM THIS APARTMENT COMPLEX. THE STAFF IS UNPROFESSIONAL, FRAUDULENT AND HAVE POOR BUSINESS ETHICS!!!!I AM STILL IN SHOCK THAT THE MANAGER ALLOWED ONE OF HER ASSOCIATES TO DELIBERATELY ALTER AN APPLICATION. THOSE TWO EMPLOYEES NEED TO BE FIRED.
El Monte, California
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