TriHealth
We are currently gathering insights to provide in-depth statistics
Consumers are asking for reviews of this business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |This person supports our platform.
Supporter
Terrible customer service
- - Unexpected TriHealth bill of $2,010.88 arrived March 2026 after heart surgery.
- - Paid $100 from March 2026, but billed to collection with no explanation.
I had heart surgery in February 2025, and I received an unexpected bill in March 2026. I have no idea why it took so long for TriHealth to send me this bill.
Since it was $2,010.88, I could not afford to pay the entire amount at once. Starting in March 2026, I began paying $100 every month. The following are the payment dates (I have receipts):
March 15, 2026
April 15, 2026
May 8, 2026
June 1, 2026
July 1, 2026
In June, I received a call from TriHealth. I confirmed that I'd pay $100 every month because that's all I could afford, and to stop calling.
They said OK.
Then today, out of nowhere, I got a phone call from a collection agency that refused to identify itself. Then I got an email saying that my TriHealth bill, which I had been paying in good faith every month, had been sent to a collection agency. When I called TriHealth to ask why they would do that, someone who called themselves "Melissa" said, "Well, I see you've been paying every month," but wouldn't explain why they had sent it to a collection agency.
They should be ashamed of themselves for allowing the billing department to treat people like this. Is this what they consider "good patient care?" I had paid off a $1300 bill with monthly payments in the past with no issues, but now they decide to involve a collection agency?
I cannot understand the purpose of this cruelty.
I used to have a very high opinion of TriHealth. Not anymore!
- I was grateful for the quality of care
- Customer service
- Is terrible
- If you want to call it that
Preferred solution: Apology
User's recommendation: Avoid at all costs!
Hospitals, Clinics and Medical Centers Expert Talks
4th COVID Vaccine, Monkeypox, Mask-Optional Policy
COVID, monkeypox, mask-optional policy: Are we safe? Watch an expert interview with Prof. Karen Jubanyik from Yale to learn more about viruses and how to stay protected.
Karen Jubanyik, MD is Associate Professor, Clinician-Educator Track, in the Department of Emergency Medicine at Yale University School of Medicine.
Brands Related to TriHealth
Group Health Associates
Companies Similar to TriHealth
Mercy Health
“I have a compliment and a complaint and no email address of where to explain this. I want to be sure I...“
American Academy of Ortho...
MedStar Health
“The patient portal is difficult to not navigate, plus it only has approximately 5% of my important...“
Hospital for Special Surg...
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.