Home in Nolan Hill NW Calgary

Trico Homes - Home in Nolan Hill NW Calgary
Built the Hudson in Nolan Hill. My experience from start to finish was fantastic. My second time building but first with Trico. House was started and finished on time. Quality of work is excellent. No deficiencies on possession. Warranty follow up was great as well.
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ID
#1645893 Review #1645893 is a subjective opinion of poster.
Location
Calgary, Alberta

Money Eaters

Please be very careful Trico homes people are very nice when they are doing business but as soon they know they are not going to do any more business they show their actual face. They will eat your money if your deal didnt go through due to finance reason. They will make you cry so badly for your money and will be careless about your money such a greedy people. 2 months ago I signed one house from Trico Homes in Livingston Nw and gave initial deposit of $1000 but due to finance didnt got approve the deal didnt go through. I called many times no answer. I decided to visited their office but ended up getting harrassed by the Area sale Manager "Henry Luong" who keep refusing to give my $1000 back. Its strange that my mortgage officer also gave Henry written statements about mortgage didnt go through still this Area sale Manager "Henry Luong" is careless and didnt retuned my money. I'm very frustrated and really not sure why Henry gave so much hard time. If my mortgage didn't got approve and the deal didnt happend what's my fault? The house that I was going to be buy had been sold over a month ago but my money is still with them. I would or my family or friend will never ever give any business to Trico Homes due to this much insulted their Area Manager Henry. I hope you guys take wise decision on purchasing any property with them because if you happend to go head with their buying procedures and things doesn't work then they will give you same disrespectful treatment they gave me.
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ID
#1622505 Review #1622505 is a subjective opinion of poster.
Location
Calgary, Alberta

Absolute garbage

I moved into my town house in 2007 we never got the colour of counters we asked for. First issue I had was one of my door locks failed to work. Trico sent a guy too fix it he told me the first guy put the pins in upside which broke the tumbler then he fixed all the pins in the all the doors left. Then 2 months later it failed again they sent out another guy he told me that none of the door locks I had were fire rated. If a fire happened it would melt the plastic components in the door and we could not get out so that guy felt sorry for me and replaced all the locks for us. Then about 6 months living in our house there was a sewage back up in our basement. So I called the 24 hr plumbing service no answer finally Trico got them to call us back they eventually fixed that problem. Me and my 6 Nieghbor’s share one trunk line to sewer minimum standard for building. My Nieghbor had a finished basement but had not moved in yet for whatever reason. I went into there basement with general for the site at the time, I made a comment like you guys will have to rip this all out and replace there carpets he said unfortunately we will just steam clean the carpets I laughed and said no surprise.I had to replace all the flooring in my house within a year it was all really cheap with poor installation I still have cut left in my bathroom. Trico attempted twice to fix our kitchen but both installers made a mess of the cut after the year warranty was up they wouldn’t do nothing for us any more All my cupboards are really cheap the piece in the middle of the frame is about an 1/8 of an inch thick. Our furnace and duct was not cleaned lots of debris and dust left behind so asked Trico and they sent one of there general labourers in with a shop vac to push down vents and cleaned I had to call a proper cleaner to come out and do a proper job on my own dime. My advice to anyone out there purchasing a house new I would not buy a Trico home.
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ID
#1536160 Review #1536160 is a subjective opinion of poster.
Reason of review
Bad quality
New Reviewer

HOA rep trying to resolve issues

Finally got in touch with customer service, who gave me a different e mail to use. Was informed other e mail was now inactive (but it still receives e mails and does not indicate it is inactive) and now they want to play games about apparent violations, sent with pictures of violation. VERY VERY AGORANT PEOPLE. Not easy to talk too, have a superior attitude. The person who said he had no knowledge of the violations, has e mailed me two months ago requesting a picture, which the email shows he opened....... Not many avenues left to proceed on, so I guess filing a lien on the property and proceed from there. It seems they do not care about who they rent too
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ID
#1319503 Review #1319503 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
They want to avoid the issue
Loss
$1800
Preferred solution
Let the company propose a solution
New Reviewer

Worst builder to deal with in Redstone community and specially their houses on Red Sky Way and Red Stone Boulevard