Anonymous
map-marker Wake Forest, North Carolina

Do Not Trust Triad Transmission!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I took my minivan to Triad Transmission a few months ago (05/15), they said they would rebuild it for $1200 in three days. All-in-all it took three "warranty" return visits over two months and they still did not fix the problem that had not existed before they "rebuilt" it. The son, James would tell me everything that they would do to make this right, but then the father/owner, Junior would tell me that they don't cover what his son told me they would do. Several times Junior lied to my face and expected me to know nothing about cars or warranties. DO NOT TRUST THEM! I had to take my van to another shop who replaced the whole unit at a discounted rate because they felt bad for what Triad did. The new shop found several loose bolts, the wrong transmission seal had been used and several other corners had been cut. In short, they did the cheapest tranny rebuild and tried to blame the obvious transmission problems on my van needing a tune-up. PLEASE, FIND ANOTHER SHOP!!!!
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Reason of review:
Order processing issue
bryan s Opm

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Verified Reviewer
| map-marker Raleigh, North Carolina

Triad Transmission follow up from 2012

My 2005 Buick Rendevous trans was rebuilt by Triad Transmission.4 service visits and 7 weeks in their shop. They now refuse to honor the warranty. Today, June 26, 2012 I took my Buick Rendevous back for a warranty service call for the 4th time. After Triad rebuilt the entire transmission the EXACT same slipping symptoms occur today. My car has spent over 7 (unnattended) weeks at this shop. The owner, James asked me to bring it back again today to try and resolve it again. When I arrived there, I asked him to look at the greasy hand and boot damage to my carpets and both visors. When I did this he handed my key back to me and said "I am done with your car. We are not going to do anymore work" I was floored! I told him he had an obligation under his 18 month warranty to fix my transmission. He just replied "Not anymore".I am out 0ver $1400 for the initial repair, 4-90 mile round trip warranty drives and 4 days off work. I also rented 3 cars while my Buick was in his shop. Additionally, James refused ANY responsibility for my consequential costs due to their inability to repair my transmission (which he intially described as as typical soft parts rebuild). I am forced to hire another transmission shop to rebuild it properly and absorb the costs to pursue a judgement against them to recover my losses.Stay away from these guys. Numerous people have responded to my craigslist ads about them; same rip off stories; no credit cards taken; only cashiers checks or cash.
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Loss:
$2200
2 comments
Zurie Xrc

Did you file judgment and did you get reimbursed?

bryan s Opm
reply icon Replying to comment of Zurie Xrc

Never received anything. Stay away from these crooks. They are still in business

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Ladon Ilh
map-marker Raleigh, North Carolina

AWFUL

Biggest rip off joint ever! They had my truck off and on (mosty on) for over four months. I went to get it from them five times and had to have it towed in 3 times ( I live 2 hours away) One time I got less than a mile from the shop and had to take it back. They give you the run around on the phone and are rude to you once you pay them. Please search the web for other reviews as well they have alot of bad reviews. Also check with the BBB they have an "F" rating with them.
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Loss:
$900
Donald D Yom
map-marker Raleigh, North Carolina

Triad Transmission of Franklinville NC

I had my transmission serviced at this place. Before the work was started the owner James asked for a deposit of $200. He accepted my personal check. I thought this was ridiculous for a large commercial transmission company. He informed me that I could pay the balance by credit card, cash, or certified check. When it came time to pick up the car he told me that he could only accept cash, or a certified check made out to his personal name (just like the personal check). He made up some story about not being able to accept credit cards at this time. It appears he may be side stepping the IRS. Stay away...your warranty may be in jeopardy if his business ends up in financial dire straits.
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1 comment
Guest

I am the original poster of the information above. Although my IRS remarks may not have proven themselves, it is important that I share a summary of my experience.

Today, June 26, 2012 I took my Buick Rendevous back for a warranty service call for the 4th time. After Triad rebuilt the entire transmission the EXACT same slipping symptoms occur today. My car has spent over 7 (unnattended) weeks at this shop. The owner, James asked me to bring it back again today to try and resolve it again.

When I arrived there, I asked him to look at the greasy hand and boot damage to my carpets and both visors. When I did this he handed my key back to me and said "I am done with your car. We are not going to do anymore work" I was floored! I told him he had an obligation under his 18 month warranty to fix my transmission.

He justb replied "Not anymore".I am out 0ver $1400 for the initial repair, 4-90 mile round trip warranty drives and 4 days off work. I also rented 3 cars while my Buick was in his shop. Additionally, James refused ANY responsibility for my consequential costs due to their inability to repair my transmission (which he intially described as as typical soft parts rebuild).

I am forced to hire another transmission shop to rebuild it properly and absorb the costs to pursue a judgement against them tom recover my losses. CONSUMERS: PLEASE BE AWARE OF HIS CUT RATE TACTICS TO LURE YOU IN!

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